9.
Transport damage will only be inspected and if appropriate recognized if it has been reported in writing to the ma-
nufacturer no later than the weekday following delivery.
10. Claims exceeding the terms of the warranty, in particular those for damage and consequential damages, are
precluded insofar as these are legally permissible. Pro rata work times for repairs as well as the costs for resto-
ring the equipment to its original condition must be paid in full by the purchaser. The guarantee provided extends
according to this guarantee declaration only to the repair or replacement of the appliance. The provisions of the
Terms of Sales and Delivery of the manufacturer remain, insofar as they are not altered by these guarantee condi-
tions, fully in effect.
11. There is a charge for services provided outside of the context of these guarantee conditions.
12 In order for a warranty claim to be honored by the manufacturer, the appliance must be paid for in full to the ma-
nufacturer and the claimant must have met all his obligations to his vendor in full.
13. The enamelled internal boiler for water heaters is warranted for the specified period from the delivery date provided
all warranty terms described under Points 1 to 12 are observed with in full. If the warranty terms have not been met,
the legal warranty requirements of the respective country from which the appliance was shipped shall prevail.
14. Claim satisfaction according to prevailing Austrian Product Liability Law:
Claims for compensation under the title of product liability are only justified if all prescribed measures and neces-
sities for fault-free and approved operation of the appliance have been met. This includes among other things the
prescribed and documented anode replacement, connection to proper operating voltage, prevention of damage
due to improper use, etc. From these conditions it can be concluded that if all requirements are met (norms,
installation and operation guide, general guidelines, etc.), the device or product fault resulting in the secondary
damages would not have occurred. Furthermore it is mandatory that for processing of the claim the necessary do-
cumentation such as the part number and manufacturing number of the water heater, the seller’s invoice and that
of the executing license holder as well as a description of the malfunction for a laboratory study of the appliance in
question (absolutely required, since a specialist will study the appliance and analyze the cause of failure) be provi-
ded. Furthermore, the original installation at the place of assembly may not be changed, converted or dismantled
before being inspected by the manufacturer or an appointed expert.
Any change to the original assembly situation on-site will lead to the immediate exclusion of any claims arising
from the warranty, guarantee or product liability.
To prevent misidentification of the water heater during transport, it must be marked with a highly visible and legible
marking (preferably including address and signature of the end customer). Corresponding pictorial documentation
indicating the extent of the damage, the installation (cold water line, hot water outlet, heating outgoing and re-
turn, safety fixtures, expansion tank if present) as well as the defect location on the water heater is also required.
Furthermore the manufacturer reserves the express right to require that the purchaser provide all the documents
and equipment and equipment parts necessary for clarification. The prerequisite for performing services under the
title of product liability is that it is the claimant’s obligation to prove that the damage was caused by the manufac-
turer’s product. Damage compensation according to the Austrian Product Liability Law is subject to a 500 Euro
deductible. Until the entire matter is clarified and the circumstances as well as determination of the causal factors
are established, the manufacturer is held faultless. Non-observance of the operating and installation guide and/or
the relevant norms is considered negligent and will result in a liability disclaimer within the scope of compensation
for damages.
The illustrations and data are not binding and may be modified without notice when technical improvements are made.
Subject to printing errors and technical changes.
Austria Email AG • Austriastraße 6 • 8720 Knittelfeld • Tel: 03512/700-0 • Fax: 03512/700-239 • www.austria-email.at
