USERS GUIDE
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Audio Not Working
Make certain correct audio path is selected. The IPX can choose between analog input and HDMI.
Verify correct EDID usage. If EDID has 5.1 surround sound listed and display cannot do 5.1 there will be no audio.
Lack of EDID will also cause a source to output DVI which lacks audio.
Check volume on display or amplifier.
IPX RS-232 Control is Not Working
Check wiring for RX, TX, and Ground. (IPX 3.5mm Tip is TX, Ring is RX, Sleeve is GND).
Check the baud rate of the unit.
Confirm the protocol being utilized with a terminal program.
Routing a Source to Multiple Displays is Tearing
Check network switch is properly configured for IGMP.
IPX Server is Responding Poorly
Check network switch is properly configured for IGMP with snooping.
Seamless Switching Not Working Properly
Seamless switching will only work if switching between two sources with the same resolution and refresh rate when a
non-Pro unit.
Seamless switching will not work between inputs on the same unit only between units.
Ethernet switch does not support fast switching. This will cause a glitch when switching especially with 4K. NetGear
XS708E copper 10G switch does not support this mode. The switch will still be instant but not as clean.
Displays Not Showing Same Video Frame as Others
If displays are different brands this can happen as depending on the scaler circuitry utilized inside the display and the
amount of buffering used.
If displays are different brands trying using same native resolution of the displays. Some displays will not scale or use
memory and just sync to the native signal.
Audio is Different Between Displays or the Analog Output
If displays are different brands this can happen based on the design. It is always ideal to use same models for
consistency or a central source for audio to keep in sync.