Aurora IPX-TC3A Series, User Manual, Page: 34 / 43

USERS GUIDE
www.auroramm.com
33
APPENDIX 1
Troubleshooting
It is advisable to make certain all units are using the latest firmware before troubleshooting.
Why IPBaseT Manager Cannot Find Any Devices?

Check the IP Address of the RXS-1 server and make certain it is connected on the same network.

Check the IP Address of the PC is set properly to work with the RXS-1 server.

Make certain the connection IP Address and port is set correctly in IPBaseT Manager.

Check the IGMP Snooping status in Switch. This function should be enabled.

Multiple servers are communicating at the same time. Only one server can communicate at a time to the IPX units.
IPX Web Server is Not Responding

Make certain every IPX unit has a unique IP Address set for the webserver. Disconnect unit from 10G network
and connect PC directly to 1G LAN and check to see if webserver appears in browser. If not, try restoring defaults
and try again. Repeat this for every unit. Another method is using the server to issue commands to change the
webserver IP settings over the 10G.
IPX 1GbE LAN Not Working

Make certain the 1GbE ports of different IPX units are not connect into the same Network/Ethernet switch.
Display Will Not Show a Picture

All devices are powered on.

Unit is set properly for Decoder. LED status will show this.

Check routing with IPBaseT Manager.

A picture is achieved when connecting the source directly to the display.

Display is set to the correct signal source input mode using display’s remote. Example, switching to HDMI 1 if HDMI 1
interface is connected to the RX via a HDMI cable.
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All the cables are qualified.
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The Switch supports IGMP snooping and this function is enabled.
Display Has Image with Wrong Color

Make certain to learn the EDID from the display and save into each units HDMI input ports.

If different displays are used with the same source, an EDID with a common denominator must be used. For example,
if on destination is 4K UHD and the other is 1080p and the 4K EDID is utilized, the 1080p screen will not get an image
if the source is 4K capable. In this case it would be better to use a 1080p EDID.