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User Guide
APPENDIX 1 Troubleshooting
It is advisable to make certain all units are using the latest firmware before troubleshooting.
Why IPX Manager cannot find any devices?
Check the IP Address of the QXP-2-IPX server and make certain it is connected on the same
network.
Check the IP Address of the PC is set properly to work with the QXP-2-IPX server.
Make certain the connection IP Address and port is set correctly in IPX Manager.
Check the IGMP Snooping status in Switch. This function should be enabled.
Multiple servers are communicating at the same time. Only one server can communicate at a time
to the IPX units.
IPX Web Server is not responding
Make certain every IPX unit has a unique IP Address set for the webserver. Disconnect unit from
10G network and connect PC directly to 1G LAN and check to see if webserver appears in browser.
If not trying restoring defaults and try again. Repeat this for every unit. Another method is using the
server to issue commands to change the webserver IP settings over the 10G.
IPX Server is responding poorly
Check network switch is properly configured for IGMP with snooping
Seamless Switching not working properly
Seamless switching will only work if switching between two sources with the same resolution and
refresh rate.
Seamless switching will not work between inputs on the same unit only between units.
Seamless will only work with RGB/YCrCb 4:4:4. The EDID will determine the color space the source will put
out so changing the EDID could correct this issue.
Seamless switching only works on progressive signals not interlaced.
Ethernet switch does not support fast switching. This will cause a glitch when switching especially
with 4K. Netgear XS708E copper 10G switch does not support this mode. The switch will still be
instant but not as clean.
