Auerswald COMmander Basic Operator'S Manual Download

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Make Calls with normal Telephones and change Settings

Forward Calls to a Group to stay reachable (Call Forwarding for Groups)

Note: For the programming via external telephone you need an ana-
log DTMF telephone, an ISDN telephone with DTMF signalization or
a DTMF sender. If you called the PBX via the special telephone
number for remote switching and programming, you will hear the
external acknowledge tone (1 second) and will be able to enter a digit

sequence (with the external PIN). Then you hear the external
acknowledge tone again. If you wait too long with the entry of the
code or if you enter a wrong code, you will hear the busy tone, In this
case hang up the receiver and start again at the beginning.

Thanks to the call forwarding for groups you are able to forward inter-
nal and external calls addressed to your group to other internal tele-
phones or external connections. Consequently a person that is not
member of this group and is not able to log in, is able to take these
calls.

This call forwarding makes it possible that somebody is always
reachable under the group telephone number even when calls cannot
be taken by members of the group.

There are different reasons for not taking a call, e.g. nobody is there
for a short or longer period of time or all the telephones logged in are
busy. So there are 4 different types of call forwarding: the CF uncon-
ditional, the CF on busy, the CF on no reply and the CF if all subscrib-
ers are logged out.

Forward group “unconditional“: If the members of the group are
not reachable for a longer period and you like to avoid that calls to the
group are unsuccessful, you will be able to forward the calls
addressed to the group to the substitute’s telephone.

Forward group “on busy“: If the telephones logged into a group are
busy often and you like to avoid that calls are not answered, you will
achieve it by switching on the CF on busy. Incoming calls will be for-
warded unconditionally to another telephone (e.g. the reception for
further transfers) if all the telephones logged in are busy.

Forward group “on no reply“: If you like to make sure that some-
body takes the calls for one group at any time even if the group mem-
bers logged in leave the room for a short time you will reach it by CF
on no reply. If none of the group members logged in is picking up
within 20 seconds (configurable), the call will be forwarded to another
telephone (e.g. reception).

Forward group “if all Subscribers are logged out“: If you like that
the calls for one group e.g. are taken by the answering machine dur-
ing the night, you will be able to forward the group “if all subscribers
are logged out“ e.g. to an answering machine or a group of answering
machines. Then the call forwarding has not to be set every night
again but the members of the group have only to take care that they
will be logged out at the end of a working day.

Note: The configuration of CF if all subscribers are logged off is only
possible via web interface of the configuration manager COMset (see

chapter View and modify the Properties of your own Group on
page 64

For each of the four forwarding types a different forwarding target can
be set.

If the CF on busy, CF on no reply and CF if all subscribers are logged
out are activated at the same time, all three types will work. Depend-
ing on which case happens – on busy or on no reply or all subscribers
are logged out – the call will be forwarded to different target numbers.

Configure Follow-me from Outside

b r

##8s *19 1 n

* n

external
tele-
phone

telephone number for
remote switching and
programming

external PIN

Configure
internal for-
warding

internal telephone
number to be for-
warded *

Internal telephone number of an individual telephone
or internal telephone number of the group

internal target tele-
phone number*

1 n