In the Case of Problems
43
12 In the Case of Problems
Service hotline
Should problems arise with the telephone, please refer to the following information first. In
the case of technical problems, you can contact our hotline service, tel. 0180 5 00 13 88
(cost via Telekom at time of going to print: 12 ct/min). In the case of claims under the
terms of guarantee, contact your sales outlet. There is a 2 year period of guarantee.
Problems and solutions
Problems
Solutions
No connection to base
station possible
− Check that the handset has been registered on the base
station with the correct PIN code.
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No telephone calls
possible
− The telephone line is not connected properly or is defec-
tive. Only use the telephone connection cable supplied.
− Test whether the telephone connection is in order by
using another telephone.
− The power adaptor plug is not plugged in or there is a
complete power failure.
− The rechargeable batteries are empty or defective.
− The handset is too far from the base station.
− Dialling mode is set incorrectly.
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Connection is disturbed
or cut off
− The handset is too far from the base station.
− The base station is in an unsuitable location.
The system no longer
responds
− Reset all the functions to their default settings.
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− Disconnect the power adapter plug briefly from the
power socket.
The batteries are empty
in a short time
− The batteries are empty or defective.
− Place the handset in the base station properly. Clean
the contact surfaces on the handset and base station
with a soft, dry cloth.
− Place the handset in the base station for 14 hours.
The CLIP
1
function does
not work
− The CLIP (caller number display) function is an optional
service offered by telephone network providers. Contact
your network provider for further information.
− The caller has suppressed the transmission of their
phone number.
1
CLIP: C
alling
L
ine
I
dentification
P
resentation
