AUDIOLINE 5016, User Manual

Page: 18 / 24

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18
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Troubleshooting
Check that the telephone cord is undamaged and properly plugged in.
Disconnect any additional equipment that may be connected. If the problem is
resolved, the fault is with the other equipment.
Test the equipment on a known working line. If the product works then the
fault is with the line.
No Number Shown In Display When Ringing
- In order for this feature to function, you must subscribe to the Caller
Identification service from your network provider.
- If a message shows on the display, the call may be from a PBX or an
international call (no data received), or from a private or blocked number. If
the display shows
SECrEt
, the call is from a private or blocked number.
- A call will not be identified if it is coming from a PBX.
No Call Handover When Moving Between Base Units
The switching (or handover) of the handset/s between base units is not
possible when on a call. Handsets will search for new base units only:
- when out of range from the original base.
- while in standby mode.
Warning Signal While Talking/Cannot Connect
- The batteries may be running low (recharge the handset)
- The handset may be (nearly) out of range. Move closer to a base unit.
Telephone Does Not Work
- Check if the handset is turned on.
- Check the adapter, is it correctly connected to the base unit and to the
mains power?
- Check that the telephone cord has been correctly connected to the base unit
and to the line socket, by disconnecting and reconnecting both ends.
- Check the charge status of the handset battery.
- Try connecting another telephone, known to be in working order, to the line
socket. If that phone works then it is likely that this equipment is faulty.
If the telephone still does not work, refer to page 19.