25
Installation Manual
P
ANTAGES
G4
Service
What to do if you need service
First, if you need service, it is probably
best to go and see a trained health care
professional.
If the Pantages G4 needs service, then
please contact AudioControl, either by
e-mail or phone. We will verify if there is
anything wrong in the system that you can
correct yourself, or if it needs to be sent
back to our factory for repair.
Before returning any item to
AudioControl, you must obtain a return
authorization.
Tech Support contact and hours:
425-775-8461
[email protected]
Mondy - Friday 8 am -5 pm PDT
After obtaining a return authorization,
please include the following items when
returning the unit:
1. Write your RA number on the outside
of the shipping box.
Include a copy of your proof of
purchase. No originals please. We
cannot guarantee returning them to
you.
2. A brief explanation of the trouble you
are having with the unit. (You’d be
surprised how many people forget
this.) If you can supply a really detailed
description of the problem, this would
be so much better, and our service
technicians may add you to their
Christmas Card list. Please include
any notes about the system and other
components you are using. Is it an
intermittent problem that only occurs
on the first full moon of Spring?
3. A return street address. (No PO Boxes,
please).
4. A daytime phone number in case our
technicians have a question about the
problem you are having, or if they are
just feeling lonely.
5. Package the unit in the original
packaging if you still have it, and if the
cat hasn’t had three litters of kittens
in the box. Use great care and plenty
of good packing materials to protect
the unit and prevent it from moving
about inside the box. Do not use loose
materials like packing peanuts or real
peanuts.
You are responsible for the freight charges
to us, but we’ll pay the return freight back
as long as the unit is under warranty. We
match whatever shipping method you
use to send it to us, so if you return the
unit overnight freight, we send it back
overnight. We recommend United Parcel
Service (UPS) for most shipments.
Repair service is available at:
AudioControl Service Department
22410 70th Avenue West,
Mountlake Terrace, WA 98043
USA
425-775-8461
[email protected]
