Troubleshooting
TV Sound Stand
GB
64
CUSTOMER SERVICE
www.gt-support.de
00800 - 45622000
GB
15. TROUBLESHOOTING
If your device fails to function as required, please try this checklist first. Perhaps it is just
a small problem that you can resolve yourself.
DANGER!
Do not attempt to repair the device yourself under any circumstanc-
es. If you cannot resolve the fault, please contact our service centre.
Fault
Possible causes/action to be taken
No function
-
Is the device switched off via the power switch?
-
Is the device connected to the mains power supply?
No sound
-
Has the sound been muted on one of the connected devices?
-
Has the correct operating mode been selected?
-
Check the cables/Bluetooth connection.
No display
-
Has the display been turned off with the
DIMMER
button?
No sound
through the
HDMI ARC con-
nection
-
Does your TV use the ARC function?
-
On the menu of your television set, do you have to switch over
to the output of an ARC signal? Consult the instructions of your
TV.
-
Has the playback of the audio signal been set to PCM sound?
No reaction to
any type of key
commands
-
In this rare case the device needs a software restart. Turn it off
by the power switch and then on again.
-
Is the remote control battery flat? Replace the battery if neces-
sary.
Loud buzzing
noise
-
Please check if all connection cables are connected correctly.
No Bluetooth
connection
-
Is your mobile device Bluetooth-capable?
Read the operating instructions of the mobile device.
-
Check the settings.
-
Activate Bluetooth if necessary.
-
Check whether the TV sound stand appears on the list of
devices found. If not, reconnect the device.
-
Has the sound stand already been connected to another Blue-
tooth device? Press the
X
II/PAIR
button to establish a new
connection.
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