2048 Mercer Road, Lexington, KY 40511-1071 USA
800-322-8346 • 859-233-4599 • Fax: 859-233-4510
[email protected] • www.audioauthority.com
E-218 | 20210806
Troubleshooting
No HDMI-ARC Audio
• Ensure that the HDMI 5V Output for the position is
disabled
• Ensure that the HDMI HPD is enabled for the position
(toggle if necessary)
• Ensure that the CEC is routed, and applicable ARC
initiation commands are sent
• Ensure that the ARC audio is routed to the position
• Ensure that the BrightSign experience is sending
compatible audio via the SPDIF interface.
• Ensure that the HDMI-ARC device is turned on and
connected to the appropriate port
No HDMI Audio/Video (non-ARC)
• Ensure that the HDMI HPD is disabled for the position
• Ensure that the HDMI 5V Output for the position is
enabled
• Ensure that the HDMI Video is routed to the position
• Ensure that the BrightSign is routed to an EDID device
(internal or external)
• Ensure that the BrightSign experience is sending
compatible audio via the HDMI interface.
• Ensure that the HDMI sink device is turned on and
connected to the appropriate port
No Ethernet Connectivity
• Ensure connections are fully seated
• Ensure the correct position is selected via software
• Ensure audio is playing from source device
• Ensure switched audio type is available and desired
No Audio
• Ensure connections are fully seated
• Ensure the correct position is selected via software
• Ensure switched audio type is available and desired
No RS-232 Communication
• Ensure connections are fully seated.
• Ensure devices are using the correct protocol settings.
• Ensure the Null/Straight selector is set correctly.
Mechanical Details
Case Type:
Custom metal enclosure - full surround
Case Dimensions:
W x L x H
13.7 x 6.2 x 1.5 in (including mounting flanges)
348 x 158 x 38 mm
Power Specification
Power Entry Port:
2x barrel jack connectors
(5.5 x 2.1mm, bussed)
Voltage:
+12V DC
No-Load Current:
MH10-HD:
380 mA
PCAs Only:
70 mA
Maximum Load Current:
MH10-HD:
1150 mA
Maximum Current Output:
RS-485 Bus:
1.5 A @ +12.0V DC
USB A:
500mA @ +5.0V DC
Related Documentation
Below is a list of additional references;
click the links below for easy access:
MH10-HD Product Details
HS123: BrightSign Built-in SoC Series 3
HS124/HS144: BrightSign Built-In SoC Series 4
Supported Video Formats and Codecs
Supported Audio Formats and Codecs
Additional References
