Section VIII - Legal Information
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INSTRUCTION MANUAL 26
Section VIII: Legal Information
LIMITED WARRANTY
1. The Scope of this Limited Warranty
This Limited Warranty (“Limited Warranty”) applies when you buy a product from www.audientes.
in (the “Website”).
This Limited Warranty is issued by Audientes India Private Limited, Trendz HUB, 2nd floor, H.No.
1-89/A/8, Plot no 8, Survey no 31 to 36, Madhapur village, Serilingampally mandal, Ranga Reddy
district, Telangana 500081, India (“Audientes”, “us” or “we”).
2. How to contact us
If you have any questions regarding this Limited Warranty, you are more than welcome to contact
us. You can reach us by sending an email to [email protected].
3. The Terms & Conditions of this Limited Warranty
At Audientes, we stand behind the quality of our materials and workmanship. Audientes’ products
are covered by a two-year Limited Warranty, the terms and conditions of which are provided below.
Our products are warranted against defects for a period of TWO (2) YEARS from the date of ship-
ment of the product you purchased via our Website.
If you want to complain about a product, please contact us as soon as possible after you have
discovered the defect and always within a reasonable time. Complaining within 6 months of you
discovering the defect is always considered to be within a reasonable time. Complaints about a
product more than two (2) years after they were purchased will be dismissed.
To make your complaint, we recommend that you contact us on the email address stated above
under Clause 2.
In order to make claims under this Limited Warranty, you must also provide proof that the product
was purchased via the Website. Such proof may consist of a copy of your invoice.
When the product you complain about has been received and it has been established by us that
the complaint is valid under this Limited Warranty, we will, at our sole discretion:
(a) repair the product at no cost, using new and/or previously used parts and materials that are
functionally equivalent to those present in the original product; or
(b) provide new or refurbished product parts that are functionally equivalent to those of the origi-
nal product; or
(c) give you a price reduction corresponding to the defect; or
(d) refund the purchase price of the original product if you cancel the purchase in accordance with
applicable law.
You are also entitled to compensation for your damage in accordance with applicable law.
Please note that we have the right to refuse a complaint if it turns out that the product is not defe-
ctive according to applicable law.
If we, at our sole discretion, determine that an in-warranty product has been subjected to unautho-
rized modification or repair, whether performed by the end-user or another party, we reserve the
right to void this warranty.
This warranty does not extend to (a) damage due to misuse, accident, or neglect, such as physical
damage (cracks, dents, scratches, etc.); (b) damage resulting from improper storage, such as stor-
age outdoors, or in a very hot or damp environment; (c) damage caused by contact with liquids,
foods, corrosive materials, or excessive heat or cold; (d) the normal depletion of consumable parts,
such as earsleeves, eartips, batteries, and other accessories, except where such depletion is a result
of improper workmanship or defects in materials; (e) lost products; or (f) any damage that occurs
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