AU HTC J ONE HTL22, Basic Manual

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Appendix
109
■ au after-sales service information
■ Replacement cell phone delivery service
Service description Secure cell phone support
Plus LTE
Member Non-member
Spontaneous
Failure
1 year Free Not eligible
From 2nd
year
Charged to
customer
First time:
5,250 yen
Second time:
8,400 yen
Partial damage,
water damage, total
destruction, theft, loss
※ All amounts are tax-inclusive.
■ Holding over and repair
Service description Secure cell phone support
Plus LTE
Member Non-member
Spontaneous
Failure
1st year Free Free
From 2nd
year
Free (3-year
guarantee)
Charged at
cost
Partial damage Charged to
customer
5,250 yen
maximum
Water damage and
total destruction
Charged to
customer
10,500 yen
Theft, loss Not eligible Not eligible
(eligible
for model
replacement)
※ All amounts are tax-inclusive.