AU HTC J ONE HTL22, Basic Manual

Page: 104 / 132

Appendix
102
Troubleshooting
Before you assume that the product is
malfunctioning, check the following:
Symptom Where to check Ref.
page
The power
won't turn on.
• Is the internal battery
charged?
• Are you pressing and holding
?
P.66
P.69
My battery will
not charge.
• Is the specified charging
equipment (sold separately)
correctly connected to the
product?
P.67
The usable
time of the
battery is
short.
• Are you charging the battery
enough?
• Do you often use the product
in places where ' ' (out of
service area) is displayed?
• Is the internal battery at the
end of its life?
P.40
P.66
Touch panel is
unresponsive
or is not
behaving as
expected.
• Are you wearing the gloves
while using the touch panel?
• Are you using your fingernails
on the touch panel or is there
any dirt or foreign particles
between your finger and the
touch panel?
• Turn the power off and then
back on again.
P.69
Display
illumination
turns off too
quickly.
• If you do not perform any
operation for a certain
period of time, the screen
will automatically go blank to
save the battery power (sleep
mode).
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