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55
Appendix/Inde
x
Troubleshooting
Trouble
Detail
Page
Cannot turn on by
pressing
p
.
Is the battery pack charged?
P.8
Is the battery pack properly installed?
–
Are the contacts on the battery pack clean?
–
Do you hold down
p
for at least 1 second? P.9
The power is turned
off automatically.
Has the battery run out?
P.8
The power is turned
off while the wake-up
screen is displayed.
Is there enough power left in the battery pack?
* If the remaining power is low, the screen turns off soon
after wake-up screen is displayed.
P.8
Cannot make any
phone calls.
Is your EIS01PT turned on?
P.9
Is the au IC-Card inserted?
P.11
Is the phone number you entered correct?
(Did you start with the area code first?)
P.28
Did you tap [
] after entering the phone
number?
P.28
Did you set correct setting in “Area Settings”?
P.52
Is your EIS01PT in “Airplane mode”?
–
Cannot receive any
phone calls.
Do you have sufficient signal strength?
P.18
Are you outside the service area?
P.18
Is your EIS01PT turned on?
P.9
Is the au IC-Card inserted?
P.11
Did you set correct setting in “Area Settings”?
P.52
Did you set “Call Block”?
–
Is your EIS01PT in “Airplane mode”?
–
Is the call forwarding service set?
–
The “out of service
area” indicator is
displayed.
Are you outside the service area or in a location
with poor signal strength?
P.18
Are you covering the built-in antenna with your
fingers or hand?
P.6
Did you set correct setting in “Area Settings”?
P.52
Trouble
Detail
Page
Cannot connect with
Wi-Fi.
Is your EIS01PT receiving a signal from the
wireless access point?
P.18
Did you configure your Wi-Fi settings?
P.50
I cannot hear any
ring tone.
Is the volume set to “0”?
–
Is your EIS01PT in manner mode?
P.30
Cannot charge the
battery pack.
Is the charger connected properly?
P.8
Is the battery pack properly installed?
–
Are the terminals of the desktop holder or
EIS01PT clean?
–
Cannot charge from a PC via a microUSB
cable.
–
Cannot perform any
key/touch panel
operations.
Is your EIS01PT turned on?
P.9
Did you unlock the screen?
P.9
Is your EIS01PT in sleep mode?
P.9
“auIC Card(UIM)
error” is displayed.
Is the au IC-Card inserted?
P.11
Is a card different from the au IC-Card used?
P.11
A message
indicating “Please
connect charger”
appears and an
alarm sounds.
The battery pack is almost empty.
P.8
Appendix/Index