www.atlona.com | toll free:
1-877-536-3976
For International: 1-
408-962-0515
10
1.
Question
: Some of my sources are not HDMI, how can I have them all routed though this switch?
Answer
: Atlona offers a wide range of scalers and converters for converting: Composite, S-Video,
Component, VGA, DVI, HDSDI to HDMI
2.
Question
: What type of cable do you suggest I use for connecting the matrix switch to the HDMI receiver?
Answer
: CAT7 would be the best, then CAT6, and then CAT5e and the last would be CAT5
3.
Question
: How do I terminate the RJ45 cable?
Answer
: We strongly suggest terminating your RJ45 cables 568B for the best performance
4.
Question
: On one of the TV’s the signal is going in and out; however it is able to support as high of
resolutions as other TV’s
Answer
:
a) We recommend illuminating RJ45 wall plates and patch panels and connect the output of the switch
directly with the receiver.
b) Also, we suggest checking the termination of the wire with RJ45 tested, all 8 wires have to work.
c) HDMI receiver is not plugged in to the power outlet.
d) Try another input on the TV.
5.
Question
: The audio which comes into the Audio receiver is only Stereo or PCM
Answer
: Please check EDID dip switch configuration page, as it fully explains the audio works
6.
Question
: I have a universal remote control and I would like to program this switcher into it.
Answer
: Under the download page on Atlona website you would be able to find IR codes in HEX format
which you use to program your remote control or you can also learn the commands.
7.
Question
: When using local HDMI outputs the signal is going in and out; however when connecting displays
though CAT5 receivers everything is fine.
Answer
: Our switcher has priority set on CAT5 outputs and some sources require priority to be changed in
order to work properly. Please contact Atlona tech support to obtain software which will allow you to unlock
the priority and change it to HDMI outputs.
F.A.Q.
