16
FREQUENTLY ASKED QUESTIONS
Q
. WHY IS MY WATER DISPENSER LEAKING?
A: If you are experiencing a leak with your water dispenser please do the
following to see if the water bottle or the dispenser is leaking.
ATTENTION:
Do not return this product to the store. For questions on
operation, assembly or parts, please contact us at authorised service centre.
Consumer or bulk consumer should channelize e-waste generated by them
to authorized collection centre or registered dismantler or recycler.
Bulk Consumer should maintain records of e-waste generated by them.
Consumer shall ensure that e waste is not being drooped in garbage bin
containing waste destined for disposal.
DISPOSAL OF MACHINE:
All electrical/electronics components shall be considered as e-waste so
after completing the life cycle, consumer shall dismantle the machine,
differentiate
the e-waste and other waste then dispose according to waste
management rule.
17
A.: Water dispensers feature a “puncturing tube” as part of the bottle support
funnel, providing added convenience for water bottle installation. Depending
on the water bottle supplier, a small opening may or may not be present in the
bottle cap for this specific purpose. If the puncturing tab is not present, the
entire bottle cap must then be removed to eliminate possible damage to the
puncturing tube. If the opening is present, remove the protective seal prior to
installing the bottle.
1. Unplug the unit, turn off power switch and remove the bottle.
2. Remove the bottle support funnel and check the water level inside the
reservoir – it should be at roughly three-quarters full.
Water level should be approximately 3/4” – 1”
BELOW VENT TUBE.
3. Let water sit for 2 hours. If the dispenser does not leak, it is the bottle
that is leaking due to a small crack or pinhole and it needs to be replaced.
If the dispenser is leaking, please contact authorized service centre.
A.:
As with most new appliances such as coffee makers and kettles, there is
often a plastic taste upon initial start-up of the unit. To remove this taste,
simply follow the cleaning instructions outlined in
Initial Product Cleaning
Procedure.
Q: WHAT IS THE SPIKE THAT GOES INTO THE BOTTLE?
Q.: WHY DO I GET A PLASTIC TASTE FROM MY DISPENSER?
Q.: WHAT DO THE READY-TO-DISPENSE INDICATOR LIGHTS MEAN?
A.: When illuminated, they mean the following:
BLUE/
GREEN
YELLOW
“ON”
“ON”
“ON”
The cold water has reached
its op t im
u
m
temperature and
is ready for dispensing
The cold water compressor is
in operation
Power on
RED
FOR NORMAL & COLD MODEL
LED
STATUS
Heater is in operation
The hot water has reached
its op t im
u
m
temperature and
is ready for dispensing
The cold water compressor
is in operation
FOR HOT & COLD MODEL
