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Your Water Heater : Troubleshooting guide
V. Troubleshooting guide
V.1 No hot water
Action to take
Solution
Cause
1. Have the electrical power supply
checked by a professional (using a
multimeter).
2. If you have Peak/Off-peak hours
pricing,
2.1. Switch to forced operation
from your electric distribution board.
2.2. Check the position of the circuit
breaker (should be in ON position).
If there is no current at the water
heater’s terminal :
have an electrician lokk at it.
Electrical power supply fault.
If there is current at the water
heater’s terminals, go to next step.
1. Cut-Off the water heater current
(the circuit breaker should be in the
OFF position).
2. Trigger the thermostat safety device
again by perssing the brown button.
3. Switch to forced operation from
your electrical distribution board.
If the thermostat regulary goes
into safety mode, descale the
water heater (see the chapter on
maintenance) and retighten all the
electrical connections (after having
switched OFF the power).
If the safety device is not trigge-
red, move onto the next step.
Thermostat going to safe mode.
NOTE : It is preferable to replac the ther-
mostat if it goes into safe mode numerous
times. (More than 10 times)
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