ATEN UC9020 StreamLIVE HD User Manual Download

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StreamLIVE™ HD User Manual

vii

Table of Contents

Compliance Statements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii
User Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iv

Telephone Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iv
User Notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iv

Product Information  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v
Package Contents  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  vi
Table of Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii
About this Manual   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . x

Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xi

1. Introduction

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Top View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Rear View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Side View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

2. Hardware Setup

Connecting the StreamLIVE™ HD Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Connecting iPad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Lightning Connector on iPad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
USB-C Connector on iPad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Pairing an Android Tablet or Chromebook via Network . . . . . . . . . . . 13
Connecting Chromebook. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Using the OnAir Cam App . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Supported Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Installing the ATEN OnAir Lite App . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Connecting the iOS Mobile Device . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

3. ATEN OnAir App & Side Menu

ATEN OnAir Application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Page Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Side Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Summary of Contents for UC9020 StreamLIVE HD

Page 1: ...UC9020 StreamLIVE HD Mul Channel AV Mixer User Manual ...

Page 2: ...tion of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense The device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interferen...

Page 3: ...anual iii HDMI Trademark Statement The terms HDMI HDMI High Definition Multimedia Interface and the HDMI Logo are trademarks or registered trademarks of HDMI Licensing Administrator Inc RoHS This product is RoHS compliant ...

Page 4: ...rove defective following their purchase the buyer and not the manufacturer its distributor or its dealer assumes the entire cost of all necessary servicing repair and any incidental or consequential damages resulting from any defect in the software The manufacturer of this system is not responsible for any radio and or TV interference caused by unauthorized modifications to this device It is the r...

Page 5: ...out all ATEN products and how they can help you connect without limits visit ATEN on the Web or contact an ATEN Authorized Reseller Visit ATEN on the Web for a list of locations and telephone numbers International http www aten com North America http www aten usa com ...

Page 6: ...ents are in working order If you encounter any problem please contact your dealer 1 UC9020 StreamLIVE HD Multi Channel AV Mixer 1 USB Type C to USB Type A custom made cable parts no LIN6 09B1 C11G 1 USB Type A to USB Type A cable parts no LIN5 04U1 U1HG 1 power cord 1 user instructions ...

Page 7: ...necting the StreamLIVE HD Unit 9 Connecting iPad 11 Lightning Connector on iPad 11 USB C Connector on iPad 11 Pairing an Android Tablet or Chromebook via Network 13 Connecting Chromebook 15 Using the OnAir Cam App 16 Supported Systems 16 Installing the ATEN OnAir Lite App 16 Connecting the iOS Mobile Device 17 3 ATEN OnAir App Side Menu ATEN OnAir Application 19 Page Components 21 Side Menu 22 Cur...

Page 8: ...tput 51 Others 52 Device 53 Reset Settings 54 Example Live stream URL and Stream Key Facebook 55 Example Live stream URL and Stream Key Youtube 55 Recording Live stream Video External Storage 56 External Storage Settings 56 Video Information for Live stream Recording 57 7 Quick Live Stream Setup Setup 59 During the Live Stream Live Stream Recording 62 Quick Mode 62 8 Firmware Upgrade Download Requ...

Page 9: ...port 71 Supported List of Android Tablets 72 Specifications 81 Live Streaming Information 84 Create a Live Stream with Youtube 84 What is CDN Service 84 RTMP RTMPS and RTSP Protocols 84 Other ways to input image overlays 84 Limited Warranty 85 ...

Page 10: ...t and image overlays Chapter 5 ATEN OnAir App Audio Mixer explains the functions in the Audio Mixer deck in the OnAir App Chapter 6 ATEN OnAir App Settings explains the settings you can configure for the collaborations between the unit and the OnAir App Chapter 7 Quick Live Stream Setup describes how to quickly setup your system to help you start live streaming Chapter 8 Firmware Upgrade describes...

Page 11: ...keys need to be chorded they appear together in the same bracket with a plus sign between them Ctrl Alt 1 Numbered lists represent procedures with sequential steps Bullet lists provide information but do not involve sequential steps Indicates selecting the option on a menu or dialog box for example that comes next For example Start Run means to open the Start menu and then select Run Indicates cri...

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Page 13: ...are ready to roll For enterprises in need of delivering remote presentations on Skype Zoom MS Teams OBS or other platforms for meetings online events and webinars alike the StreamLIVE HD works with ATEN Stream to USB software which helps convert streams into USB webcam signals Moreover the software enables operators to monitor the live production coming from all StreamLIVE HD in a media pool and t...

Page 14: ...sional finish Storyboard like management presets up to 8 scenes for later while streaming and during performances to reduce the need to interact with hardware Compact mixer control panel switches and mixes between multiple video audio sources with the help of easily identifiable luminous keys Fanless and optimized thermal air flow system for quiet operation Multitask designed handle stand to enhan...

Page 15: ...o 2nd gen 10 5 iPad Pro 3rd gen 12 9 or above iPad Pro 3rd gen 11 or above iPad 5th gen or above iPad Air 3rd gen or above iPad mini 5th gen or above Android tablet Android 9 or later Octa core ARM Cortex grade CPU or above 2 75 GB RAM or above StreamLIVE HD must be of firmware v1 1 109 or later see Firmware Upgrade page 65 Note Make sure to use a compatible Android tablet For a list of compatible...

Page 16: ...age 66 for the LED behavior during firmware upgrade 3 PGM Switches to the PGM audio source The button will light up when switched to this source 4 HDMI 2 audio source Switches to the HDMI 2 audio source The button will light up when switched to this source 5 HDMI 1 audio source Switches to the HDMI 1 audio source The button will light up when switched to this source 6 AFV Audio Follows Video Press...

Page 17: ...onds Go to the Setting Deck and refer to page 52 on how to modify this specified time Press and hold for 3 seconds to enter Quick Mode Refer to Quick Mode on page 62 for more information 12 cut transition The transition happens immediately when you press the Cut button Press and hold for 3 seconds to enter Quick Mode Refer to Quick Mode on page 62 for more information 13 T Bar transition Slide the...

Page 18: ...ource and an HDMI 1 loop out 3 1080P video input port HDMI 2 input that can take video input A or B To select A or B go to Media on page 37 4 Ethernet port For Internet connection 5 USB 3 2 Gen1 Type A port For firmware upgrade and livestream recording 6 RCA line in port mic in port Connect mic or audio sources for additional audio effects 7 AC power socket Powers the unit ...

Page 19: ...hapter 1 Introduction 7 Side View No Component Description 1 iPad link port Data only Connects to the iPad for ATEN OnAir app 2 3 5mm audio monitor jack Sound output for the PGM scene the redly lit scene ...

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Page 21: ...oad and install the ATEN OnAir app on your iPad Android tablet Chromebook device To install the StreamLIVE HD app scan the QR codes below Follow the steps below to connect the StreamLIVE HD to an HDMI source and the host Please review the safety information regarding the placement of this device in Safety Instructions page 69 ...

Page 22: ...rage device and refer respectively to Firmware Upgrade on page 65 or Recording Live stream Video External Storage on page 56 for more information 7 Optional Connect an earphone to receive sound output for the preview scene 8 Connect your iPad to the iPad link port Refer to Connecting iPad on page 11 for more information 9 Optional Place your iPad onto the iPad stand as shown in the diagram below3 ...

Page 23: ...SB 3 Adapter not included may need additional purchase and the USB Type A to USB Type A cable serially between the StreamLIVE HD and your iPad If you wish to have the charging function connect your lightning charging cable to the Apple Lightning to USB 3 Adapter USB C Connector on iPad For iPads having USB C connectors e g iPad Pro Gen 3 simply connect the USB Type A to USB C cable included in the...

Page 24: ...port Mini Dock available for purchase separately between the iPad and the StreamLIVE HD and connect a USB C power adapter 60W or above to the UH3239 An example is shown iPad Link Port or Power Adapter USB Type A to USB Type A Cable iPad Pro Gen 3 USB C connector UH3239 Multiport Mini Dock UC9020 Side ...

Page 25: ...book to the StreamLIVE HD via network make sure the StreamLIVE HD and the Android tablet or Chromebook are both connected to the same network environment and then do the following 1 Open the ATEN OnAir app on the Android tablet or Chromebook and tap Connect the device 2 The following screen appears and tap By Network ...

Page 26: ...ilable list and then tap Connect If no device is found tap Rescan Device to rescan b Tap Scan QR code to connect the device via QR code Make sure to connect a monitor to the SRC PGM output port and press and hold the PGM pushbutton for 3 seconds to display a QR code on the monitor c Tap Input Device IP to connect the device via its IP address ...

Page 27: ...www youtube com watch v S1NCHnAMKQI Connecting Chromebook There are two ways to connect a Chromebook to the StreamLIVE HD You can either connect the Chromebook via network or connect the Chrombook directly to the StreamLIVE HD using the USB C to USB Type A cable provided To connect the Chromebook via network see Pairing an Android Tablet or Chromebook via Network page 13 To connect the Chromebook ...

Page 28: ...le device tap the App Store icon b In the search box type ATEN OnAir Cam c Tap ATEN OnAir Cam and install the app 2 From the mobile device tap the ATEN OnAir Cam app icon 3 Follow the on screen instructions 4 If this is the first time you log in please use default password password for the credential and tap Connect 5 After you have logged in for the first time you will be asked to change the pass...

Page 29: ...Before using the ATEN OnAir Cam app make sure to connect your iOS mobile device to the StreamLIVE HD s HDMI input ports using a Lightning Digital AV Adapter Apple or any other lightning to HDMI adapter iPad Lightning Digital AV Adapter HDMI or iPhone UC9020 Rear ...

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Page 31: ...s a control panel where you can monitor program results edit scenes setup video and audio stream settings stream recording settings etc Download the ATEN OnAir app from App Store and install it on your iPad The icon looks like the one below Tap to open the ATEN OnAir application and the tutorial will start for the first time you open it ...

Page 32: ...llow the on screen instruction as it guides you through the basics of using the ATEN OnAir app with UC9020 When finished a message will be shown To run the tutorial again tap the icon on the top left corner for the side menu and tap ...

Page 33: ...2 Deck Selector Tap to select the desired configuration deck Three decks are available Video Mixer Audio Mixer and Setting 3 GoLive Tap to start streaming Tap to pause streaming The timer on the left shows how long you have been streaming for 4 Deck Content The content depends on the selected deck 5 iPad Link Status Displays the link status between your iPad and the StreamLIVE HD 6 Network Traffic...

Page 34: ...enu A side menu is available for project management tutorial app information and self diagnostic function For the side menu tap the icon on the top left corner Current Project Tap to select your model between StreamLIVE or StreamLIVE PRO ...

Page 35: ...Chapter 3 ATEN OnAir App Side Menu 23 Changing Project Name Tap to edit the name of your project ...

Page 36: ...nual 24 Create Project 1 Tap Create New Project 2 Enter a name for the project 3 Optional Select a template Templates are project settings pre configured for you if you are unsure how your new project should be 4 Tap Create ...

Page 37: ...Side Menu 25 Copy as New Project If you like the settings of your current project when you are to create a new one you can use this function copy the settings 1 Tap Create New Project 2 Enter a name for the project 3 Tap Create ...

Page 38: ...StreamLIVE HD User Manual 26 Open Project Tap Open Project to open new project An example is shown Tap default a warning message appears and tap OK ...

Page 39: ...Chapter 3 ATEN OnAir App Side Menu 27 Import Project Tap Import Project to import a project to the ATEN OnAir app Please select a bin file as highlighted below ATEN OnAir app cannot import image file ...

Page 40: ...StreamLIVE HD User Manual 28 Export Project Tap Export Project to export and share your projects ...

Page 41: ...the available projects tap All Projects An example is shown You can also open or delete the projects here To open a project tap to select a project and tap Open An example is shown To delete a project tap the garbage can icon corresponding the project An example is shown ...

Page 42: ...StreamLIVE HD User Manual 30 Tutorial Tap Tutorial to go through the tutorial again ...

Page 43: ...er 3 ATEN OnAir App Side Menu 31 About Tap About for information of the app An example is shown below Firmware Upgrade To perform a firmware upgrade tap Firmware Upgrade and follow the on screen instructions ...

Page 44: ...StreamLIVE HD User Manual 32 Self diagnostic Tap Self diagnostic to self diagnose for a report An example is shown You can tap the icon to share the report ...

Page 45: ... Mixer The video mixer page allows you to preview videos of PRV and PGM adjust MIC and PGM volume scene selection and editing and transition control The components of the page is shown below No Component Description 1 PRV Preview The preview scene ...

Page 46: ...3 Volume Control Tap and drag the volume slider to adjust MIC or PGM volume 4 Scene Selector 8 scenes are shown here Green outline scene PRV Preview e g Red outline scene PGM Preview e g Tap a scene to put the scene into the PRV Preview section To put the scene in PRV Preview to PGM Preview use the Transition Control explained below 5 Scene Editor You can configure each individual scenes by tappin...

Page 47: ...mediately when you tap the Cut button Using the Auto button Tapping the Auto button will begin the transition after a specified time 0 3 3 0 seconds Go to the Setting Deck and refer to page 52 on how to modify this specified time Quick Mode Tap to start Quick Mode During Quick Mode PRV preview disappears and you can tap any of the scenes to broadcast the scene as the PGM preview Two Quick Modes ar...

Page 48: ...art editing the scene s display An example is shown below No Component Description 1 Scene Display This region is how this scene will be displayed You can configure the components within the region 2 Resize Crop tool Tap to resize crop the selected item Refer to Resize Crop Tool on page 39 on how to use this function ...

Page 49: ... icon to add a text overlay Refer to Add Edit Text Overlay on page 41 below for more information To edit the location and size of the overlay select the overlay in the Overlay region and configure in the Scene Display region The added overlay will appear in the Overlay region Up to 30 text overlays layers are support per scene 6 Add Image Overlay Tap this icon to add an image overlay Tapping allow...

Page 50: ...dia sources for your preferred media layout 11 HDMI 2 When two media sources are selected from the above Media Source option the HDMI 2 option becomes available and you get to choose between HDMI A and B inputs 12 Apply Tap this button to apply the configuration into this scene 13 Save Tap this button to save the configuration into this scene 14 Cancel Tap this button to cancel all configurations ...

Page 51: ...w to resize or crop any of the components in the Scene Display region Resize To resize any component tap the component overlay or media and a resize tool will be visible on the Scene Display region Examples are shown below Tap and hold to drag the resize tool to resize the component ...

Page 52: ...a tap the media An example is shown Tap the Resize Crop Tool to start the tool Pinch your finger inward or outward to crop A small box is on the left of the Scene Display region to show the display area cropped area When completed tap DONE on the top right corner ...

Page 53: ...t Overlay to the scene A pop up configuration page and its description is shown below When completed tap OK to save the configuration and return to the previous screen To edit the location and size of the overlay select the overlay in the Overlay region and configure in the Scene Display region ...

Page 54: ...e order the Overlays To re order the overlays tap and hold the overlay you wish to re order The overlay can then be dragged You can drag the overlay to the place you wish it to be placed within the Overlay region An example is shown ...

Page 55: ...Chapter 4 ATEN OnAir App Video Mixer 43 ...

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Page 57: ...s of the Audio Mixer deck page is shown below No Component Description 1 Audio Level Control Slide the volume slider to control the volume of each audio source The audio is turned off muted The audio is turned on unmuted Tap On to turn on off the sound for the source ...

Page 58: ... the fields to adjust the options 4 L R Balance Control Tap and hold to drag and control which side of the sound source is to be more emphasized 5 Master PGM Level Control Slide the volume slider to control the volume of Master PGM 6 Master PGM Compressor You can adjust the Master PGM Compressor here Tap to enable disable the compressor function and drag the dial to adjust the threshold 7 Earphone...

Page 59: ...47 Chapter 6 ATEN OnAir App Settings Settings The components of the Setting deck page is shown below If you have configured a settings Apply button will light up Click it to apply the settings ...

Page 60: ...StreamLIVE HD User Manual 48 Stream ...

Page 61: ...ears an eye icon will be shown Tap to toggle between and represents invisible stream key represents visible stream key An example of visible stream key is shown Tap to select a previous keyed in URL and Stream Key If you wish to paste a copied stream key into the field make sure it is visible URL and Stream Key Obtain the URL and Stream Key from the platform s you wish to livestream on and put the...

Page 62: ...o output you can enable the USB Disk Record For more details on setting up your live stream video recording refer to Recording Live stream Video External Storage on page 56 Note A maximum of 2 stream outputs are allowed a 2 streams b 1 stream and 1 recording c 1 stream or d 1 recording Component Description ...

Page 63: ...quality from the available options If manual is selected the quality slider will light up and you can tap and drag the slider to a desired stream quality Video System Click to select the video system of your choice Audio Output Audio Delay Time If you are experiencing audio delays due to network or other reasons you can adjust this slider in milliseconds to sync the audio with the video Audio Bit ...

Page 64: ...o Transition Period This is the scene transitioning delay for the Auto button on the app or on the unit Choose between 0 3 and 3 seconds Refer to Transition Control on page 37 for the Auto button behavior USB Cable Network Sharing Enable to allow the iPad to share internet connection with the StreamLIVE HD This may also increase the internet traffic between the StreamLIVE HD and the iPad itself ...

Page 65: ...s and the corresponding fields Manual If you are in a place where you are unable to utilize the DHCP method you will need to get the settings possibly from IT and input them into each field here manually Device Settings Device Password Tap to see the password If you wish to change the password tap Change Password and follow the on screen instructions Auto Login Enable to allow auto login ...

Page 66: ... option for the IP Installer Enable the IP address of the StreamLIVE HD can be found and configurable by the IP Installer software View Only the IP address of the StreamLIVE HD can be found but not configurable by the IP Installer software Disable the IP address of the StreamLIVE HD cannot be found by the IP Installer software Component Description ...

Page 67: ...Chapter 6 ATEN OnAir App Settings 55 Example Live stream URL and Stream Key Facebook Example Live stream URL and Stream Key Youtube ...

Page 68: ...t is not desirable the OnAir app will ask if you would like to format it Make sure the files in the storage device are backed up before you format it When the format is desirable you can start recording your live stream External Storage Settings Click the icon and a dialog box will pop up to allow you to configure the storage device s record settings or format the device manually A pop up dialog b...

Page 69: ...ormation for Live stream Recording Video Format 1080p30 Video Compression H 264 Audio Compression AAC Video Container Format MP4 Does not support uncompressed recording Record Media USB 3 0 hard drive or USB 3 0 flash drive Does not support SD card ...

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Page 71: ... synchronize the OnAir app with the UC9020 and start streaming using your iPad Follow the steps below Note Facebook is the streaming platform example used in the setup steps below 1 On the iPad open Safari Internet browser and go to the Facebook page Note Make sure your iPad is Internet enabled and is using desktop mode If your iPad is always bringing you to the facebook app or youtube twitch etc ...

Page 72: ...r corresponding fields in the stream settings section under the Setting deck of the OnAir app Note 1 Make sure the eye icon in the Stream Key field is shown as to allow you to paste the key 2 It is highly recommended to check the Use a persistent stream key checkbox to keep this stream key 7 Connect the iPad to your UC9020 The OnAir app will ask you about the synchronization option ...

Page 73: ...tton on the bottom right of the page will light up 10 You can tap Go Live to start broadcasting your stream or you can edit the information here scope not part of this manual before you start broadcasting your stream 11 Connect your iPad to the unit to control the stream using the OnAir app Note Streaming on other streaming platforms using the unit requires the same information Server URL and Stre...

Page 74: ... stream Edit the video scenes in scene editor tune audio settings in the audio mixer deck adjusting audio delays in the settings deck etc Tap Apply to apply the changes Quick Mode If you wish to immediately switch from one scene to another use Quick Mode To enter Quick Mode press and hold the Cut or Auto button for 3 seconds Alternatively tap the Quick Mode button on the OnAir app Video or Audio d...

Page 75: ... for Cut Quick Mode or the Auto button for Auto Quick Mode Under Cut Quick Mode the Cut button flashes and pressing a scene button will instantly broadcast that scene Under Auto Quick Mode the Auto button flashes and pressing a scene button will broadcast that scene after the specified time 0 3 3 0 seconds Press and hold the flashing button to exit Quick Mode ...

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Page 77: ... external storage device to the rear USB port of the unit 5 Refer to Upgrading the Unit on page 66 to start firmware upgrade Note A folder named uc9020_img must be created in the root menu of the USB storage device The firmware upgrade file bin must be placed in the uc9020_img folder The firmware upgrade file should look like the following uc9020_Vx y yyy where x and y combine to indicate its vers...

Page 78: ... filling in from the negative side every 0 5 seconds When all the LEDs are filled they will all dim for 0 5 seconds and start filling in again Pictorial behavior is shown below Note If the upgrade assessment fails the GO LIVE button and the last LED of volume meter LEDs will blink every 0 3 seconds Refer to Upgrade Assessment Fail on page 67 for more information 4 If the firmware upgrade was succe...

Page 79: ...ge device or power etc the last LED of volume meter LEDs will blink every 0 3 seconds The unit will reboot after some time and try to upgrade the firmware again If it fails again it will reboot and try again When this happens it is likely that the upgrade file is corrupted We recommend 1 Unplug the power and the USB storage device from your UC9020 2 Retrieve the firmware file again and recheck the...

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Page 81: ...entilation has been provided Never spill liquid of any kind on the device Unplug the device from the wall outlet before cleaning Do not use liquid or aerosol cleaners Use a damp cloth for cleaning The device should be operated from the type of power source indicated on the marking label If you are not sure of the type of power available consult your dealer or local power company The device is desi...

Page 82: ...ectrical shock Do not attempt to service the device yourself Refer all servicing to qualified service personnel If the following conditions occur unplug the device from the wall outlet and bring it to qualified service personnel for repair The power cord or plug has become damaged or frayed Liquid has been spilled into the device The device has been exposed to rain or water The device has been dro...

Page 83: ...uct model number serial number and date of purchase Your computer configuration including operating system revision level expansion cards and software Any error messages displayed at the time the error occurred The sequence of operations that led up to the error Any other information you feel may be of help Email Support support aten usa com Online Technical Support Troubleshooting Documentation S...

Page 84: ...e Advance SP4702 SP5712 AIDATA ADT1012L ADT1061 Alldocube iPlay_20 iPlay_40 AllView Viva H1003 LTE PRO 1 Viva H1003 LTE PRO 3 Archos AC101XPro4G Archos Oxygen 101S Axioo MH BEISTA X101 X104 Blackview Tab8 BLOW PlatinumTAB10_4G Bluebird RT103 ST 103 BMAX I10_EEA BMXC BM108 JR M802 M107 M863 EEA XQ107 EEA BQru BQ 1025L BQ 8077L BRAVE BTSL1 BRIGMTON BTPC 1025OC ...

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Page 90: ...laxy Tab S6 Galaxy Tab S6 5G Galaxy Tab S6 Lite Galaxy Tab S7 Galaxy Tab S7 Galaxy Tab S7 5G Selvas H632B Seuic AUTOID Pad Air Sharp dtab d 41A SH T01 Sigma Mobile X_style_Tab_A1010 X_style_Tab_A801 SoyMomo SoyMomo_Pro_V2 SPC Mobile GRAVITY_OCTACORE GRAVITY2 4G Sunny SN10064 TAG DC TAG DC TAG TECH TAG_TAB_II TAG TAB III Talius Zicron_1016_4G TazTag Tazpad FAP60 Manufacturer Model Name ...

Page 91: ...O M30_Pro_ROW M40SE_EEA P10_HD_EEA P10_HD_ROW P10S_ROW T30_ROW TJD SZ MT 1011OF TOSCIDO P101 T12 EEA T15 T151 EEA T50 EEA X102 Touchmate TM MID1080 TPS TPS SC10 TTS group IT10268 Umax 10C_LTE 10C PRO LTE Vankyo P31 P31 E P40 S20 S30 Vastking KingPad_K10 KingPad_K10Pro KingPad_SA10 KingPad_SA8 Manufacturer Model Name ...

Page 92: ... VUCATIMES VucaPad_N20 Wave 8 Wave_8_10 WILLKOTECH Kishi 001 Winnovo P20 Tab WinnovoT5 Wishtel IRA DUO IRA102017I X TIGI Hope10_Pro YesTeL T5 T5 plus YOTOPT Y3 EEA YUMKEM N10 EEA ZAMOLXE ZXT 10FL323G PRO ZXT 10HL323S Zebra Customer Concierge 600 Customer Concierge 6000 ET51 ET56 Zebra Technologies L10 Zebra Technologies VC8300 ZOOMSMART LT800 zyrex ZT216_23 Manufacturer Model Name ...

Page 93: ...A 1680 x 1050 1080p 1920 x 1080 4K UHD 3840 X 2160 4K DCI 4096 X 2160 HDMI2 A B VGA 640 x 480 480p 720 x 480 SVGA 800 x 600 XGA 1024x768 720p 1280 x 720 SXGA 1280 x 1024 1360 x 768 WXGA 1440 x 900 UXGA 1600 x 1200 RB 1080p 1920 x 1080 Only selected port shows video another one shows non video photo or graph Output Resolution SRC PGM HDMI 480p 720 x 480 576p 720 x 576 720p 1280 x 720 1080p 1920 x 1...

Page 94: ... Hz 720p 30 Hz 480p 30 Hz Audio Encoding Format AAC Sampling Rate 48kHz Bit rate 128kbps Recording Storage Max Video Resolution 1080p 30 Hz File Format MP4 Support Media USB 3 x compatible mobile drive HDD SDD at least 32GB of free space Connection 1 x USB 3 2 Gen1 Type A Female Blue 1 x USB 2 0 Type A White 1 x GbE LAN port Environmental Operating Temperature 0 40 ºC Storage Temperature 20 60 ºC ...

Page 95: ... is also required ATEN OnAir app for Android from Google Play Store System requirements for Chromebook Chromebook with Android APP support ATEN OnAir app for Android from Google Play Store System requirements for Windows PC A PC with Windows 10 version 17763 0 or later 32 64 bit CPU Intel i3 Dual Core 2 8 Ghz or above Minimum 4 GB system RAM ATEN OnAir app for Windows from Windows Store UC9040 wit...

Page 96: ... commerce portals live streaming media on demand streaming media and social media sites RTMP RTMPS and RTSP Protocols UC9020 supports RTMP RTMPS protocol but not RTSP The Real Time Messaging Protocol RTMP was initially a proprietary protocol for streaming audio video and data over the Internet between a live stream client and a server The RTMP protocol has multiple variations The Real Time Streami...

Page 97: ...ide a repair service without charge during the Warranty Period If a product is detective ATEN will at its discretion have the option to 1 repair said product with new or repaired components or 2 replace the entire product with an identical product or with a similar product which fulfills the same function as the defective product Replaced products assume the warranty of the original product for th...

Page 98: ...strict New Taipei City 221 Taiwan Phone 886 2 8692 6789 Fax 886 2 8692 6767 TECHNICAL SUPPORT CENTER 886 2 8692 6959 2023 01 06 ATEN and the ATEN logo are registered trademarks of ATEN International Co Ltd All rights reserved All other brand names and trademarks are the registered property of their respective owners Released ...

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