ATEN 4719264645624, User Manual, Page: 229 / 261

Appendix
213
The WinClient ActiveX Viewer and the WinClient AP
Problem Resolution
My CL5708I / CL5716I
units don’t show up in the
Server List window when
I start the WinClient AP
program.
Only units whose Access Port settings for Program (see
page 145) match the number specified for Port in the
Server area of this dialog box appear in the Server List
window. Make sure that your entry for Port matches the
entry you have specified for Program on the Device
Management
Network page.
The WinClient ActiveX
Viewer and the WinClient
AP won't connect to the
KVM over IP switch. DirectX 8.0 or higher must be installed on your client
computer.
After upgrading the
firmware, the WinClient
ActiveX Viewer or
WinClient AP do not run. The old version of your .ocx file was not deleted. You must
delete the old file. There are two methods to delete the file.
1. For the ActiveX Viewer: Open IE
→
Tools
→
Manage
Add-ons. Delete or disable all occurrences of WinClient.
2. For the WinClient AP: Open Explorer and search for
WinClient.ocx. Delete all occurrences.
Part of the remote
window is off my monitor. 1. Perform an Auto Sync (see WinClient Control Panel
Functions , page 55 for details).
2. If Keep Screen Size is not enabled (see Screen Options ,
page 85), use the AutoSync feature (see Video Settings ,
page 67), to sync the local and remote monitors.
3. If Keep Screen Size is enabled, you can scroll to the
areas that are off screen.
The remote screen is
rotated 90 degrees. Enable Keep Screen Size (see Control Panel
Configuration , page 84).
I cannot run Net Meeting
when the WinClient is
running.
Enable Keep Screen Size (see Control Panel
Configuration , page 84).
After logging in I can’t
open the WinClient
ActiveX viewer. 1. You don’t have the authority to install the WinClient Con-
trol add-on on your client computer. Have the person
with administrator privileges on your client computer run
the program the first time to get it installed. It will open
for you after that.
2. Under Vista, you must also add the switch’s URL
address to the list of trusted sites: Tools
→
Internet
Options
→
Security
→
Trusted Sites
→
Sites.