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3.8 Call Queues
Please select the
Call Queues
option from the vertical menu on the left of the main page, then you
can get the following screen:
Click on
Create New Queue
button on the illustration above, the following screen is where you
create and set up call queue:
Extension: a unique label to help you identify the call queue when listed in
outgoing calling rules
component.
Agents:
select the users which you want them to be queue member.
You can get information of other parameters by putting your mouse on the
label.
At last, please click on
Update
button, and click on
Apply Changes
button in up right corner of
the main page.
