Appendix
41
Troubleshooting
If you have changed your telephone service to digital service from a
cable company or a VoIP service provider, the telephone line may need
to be rewired to allow all existing telephone jacks to work. Contact your
telephone service provider (charges may apply).
If you are using a PBX line and want to dial an external number, make sure
the dialing prefix (usually
9
), followed by a dialing pause (press and hold
and a
p
appears), are inserted before the external number.
The base unit does not ring when there is an incoming call.
Make sure there is a dial tone before dialing.
Make sure the ringer volume of the base unit is not set to off (page 16).
Make sure the DC power cable, telephone line cord, AC power cord, and
the power adapter are plugged in properly (page 8).
There may be too many extension phones on the telephone line to allow
all of them to ring simultaneously. Unplug some of them.
If other telephones in your office are having the same problem, the
problem is in the wiring or telephone/PBX service. Contact your telephone
service provider (charges may apply) or PBX system administrator.
Disconnect the telephone line cord from the power adapter and plug it
in a working telephone. If the other telephone also does not ring, the
problem is probably in the telephone line cord. Try replacing the telephone
line cord and retest.
If the line cord has been replaced and both the SB3014 and the other
telephone do not ring, the problem is in the wall jack, wiring or telephone/
PBX service. Contact your telephone service provider (charges may apply)
or PBX system administrator.
Other electronic products such as HAM radios and other DECT phones,
can cause interference with your conference phone. Try installing your
conference phone as far away as possible from these types of electronic
devices.
Unplug the AC power cord from the wall outlet. Wait for approximately
15 seconds, and then plug it back in. If you still cannot see “
Conference
Phone
“ on the LCD display, or cannot get a dial tone, please contact our
customer service hotline designated above for assistance.
•
•
•
•
•
•
•
•
•
•
•
