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AT&T SB3014, User Manual

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AT&T SB3014 User Manual Download Page 2

Congratulations

on your purchase of this AT&T product. Before using this AT&T product, 
please read the 

Important safety information

 section on pages 47-48  

of this manual. Please thoroughly read this user’s manual for all the  
feature operations and troubleshooting information necessary to install  
and operate your new AT&T product. You can also visit our website at  

www.smbtelephones.att.com

 

or call

 

1 (800) 222-3111

.  

In Canada, dial 

1 (866) 288-4268

.

This telephone meets the California Energy Commission regulations for energy 
consumption. Your telephone is set up to comply with the energy-conserving 
standards right out of the box. No further action is necessary.

Model number:   SB3014

Type:                DECT 6.0 Conference Speakerphone with Wireless Mics

Serial  number:  __________________________________________________________

Purchase date: __________________________________________________________

Place of purchase: _______________________________________________________________

Both the model and serial numbers of your AT&T product can be found on 
the bottom of the base unit. 
Save your sales receipt and original packaging in case it is necessary to 
return your telephone for warranty service. 

© 2014 Advanced American Telephones. All Rights Reserved. AT&T and  
the AT&T logo are trademarks of AT&T Intellectual Property licensed to  
Advanced American Telephones, San Antonio, TX 78219. Printed in China.

Summary of Contents for SB3014

Page 1: ...User s manual SB3014 DECT 6 0 conference speakerphone with wireless mics CLEAR ...

Page 2: ...ving standards right out of the box No further action is necessary Model number SB3014 Type DECT 6 0 Conference Speakerphone with Wireless Mics Serial number __________________________________________________________ Purchase date __________________________________________________________ Place of purchase _______________________________________________________________ Both the model and serial nu...

Page 3: ...Paging 13 Join a call in progress 13 Options while on calls 14 Volume control 14 Call waiting 14 Mute 14 Temporary tone dialing 14 Chain dialing 15 Settings Conference speakerphone settings 16 Ringer volume 16 Ringer tone 17 Set date time 17 LCD language 18 Rename base unit 18 Key tone 19 Dial mode 19 Area code 20 Loop gain 21 Reset 21 Phonebook About phonebook 22 Capacity 22 Create phonebook entr...

Page 4: ... Registering wireless mics 37 Register a wireless mic to your base unit 37 Deregistering wireless mics 38 Deregister a wireless mic from your base unit 38 Base unit display screen messages 39 Troubleshooting 40 Maintenance 46 Important safety information 47 Precautions of users of implanted cardiac pacemakers 49 About wireless mics 49 Operating range 49 For C UL compliance 50 Mesures de sécurité i...

Page 5: ...s quick start guide provides you with basic instructions only For more complete instructions refer to your user s manual provided in the package or see the online user s manual at www smbtelephones att com Quick start guide SB3014 Plug one end of the DC power cable into the base unit and plug the other end into the SB3014 jack of the power adapter Route the cord through the slots Plug one end of t...

Page 6: ...ss to show the menu Press to select an item or save an entry or setting in a menu While in a menu press to return to the previous menu While editing numbers or names press to delete a character or press and hold to delete all characters 5 Press to scroll through the menu phonebook or call log Press to adjust the ringer volume During a call press to adjust the listening volume CLEAR ...

Page 7: ...microphone 9 MUTE ALL During a call press to mute or end mute all microphones in the system 10 Press to redial the last number dialed 11 During a call press to answer an incoming call when you receive a call waiting alert 12 Wireless mic See Quick reference guide wireless mic on page 5 13 Charging contacts 14 Press to access the phonebook when idle Press to access the call log when idle Menu Scrol...

Page 8: ... Getting started Quick reference guide base unit rear 1 Status indicator Indicates the system status See also Status indicators overview on page 6 2 Rear microphone 3 Adapter jack ...

Page 9: ...as an extended microphone of the base unit during a call 2 Status indicator Indicates the system status See also Status indicators overview on page 6 3 MUTE ALL During a call press to mute or end mute all microphones in the system 4 Battery door 5 Charging contacts 1 2 3 4 5 ...

Page 10: ...e when charging on the cradle except during registration Flashes red and green alternately when the non registered wireless mic is charging on the cradle Off the cradle Turns green during a call Turns red when the system is muted during a call Off when the wireless mic is in idle mode or without a battery Flashes orange when the wireless mic s battery is low Flashes green when there is an incoming...

Page 11: ... by DSL interference Please contact your DSL service provider for more information about DSL filters Your product may be shipped with a protective sticker covering the base unit display remove it before use For customer service or product information visit our website at www smbtelephones att com or call 1 800 222 3111 In Canada dial 1 866 288 4268 Avoid placing the base unit and wireless mics too...

Page 12: ...Wall outlet DC power cable Telephone line cord AC power cord Slots E NOTES The AT T SB3014 Conference Speakerphone with Wireless Mics is not a network device and is not PoE Power over Ethernet compatible It does not require an Ethernet network to work Do not connect it to your Ethernet network or directly with any other network devices The SB3014 is not compatible with IP PBX systems unless it com...

Page 13: ...nd turns off when the battery is fully charged 1 Place the battery with the label THIS SIDE UP facing up onto the battery compartment The status indicator flashes orange once in three seconds 2 Slide the battery door until it clicks into place 3 Place the wireless mics on the charging cradles until they are flush IMPORTANT INFORMATION 1 Use only the supplied rechargeable battery or replacement bat...

Page 14: ...t Always return the wireless mics to the charging cradles after use Using the wireless mic Your wireless mic works when it is lifted during a call Check for dial tone 1 Lift all the wireless mics from the charging cradles and then put them on the table 2 After that press If you hear a dial tone and see that the status indicators turn green on both the base unit and the wireless mics the installati...

Page 15: ...n the base unit Ending a call While on a call press on the base unit Temporary ringer silencing Press MUTE ALL on the base unit while it is ringing to silence the ringer of the base unit This turns off the ringer without disconnecting the call The next incoming call rings normally at the preset volume NOTES The base unit rings when there is an incoming call unless the ringer volume of the base uni...

Page 16: ...o establish a three way conference 1 Press on the base unit 2 When you hear a dial tone dial the number of the first call 3 When the first call is connected press to put the current call on hold 4 When you hear a dial tone enter number of the new outgoing call 5 When the second call is connected press A three way conference is established To end the three way conference Press on the base unit Publ...

Page 17: ...es play the paging tone for 60 seconds To mute the paging tone Press on a wireless mic or put it back on the charging cradle To stop paging Press or MUTE ALL on the base unit NOTE An incoming call stops the paging process Join a call in progress When the base unit is already on a call and you would like to join the call using a wireless mic push the wireless mic and then lift it from the cradle Pl...

Page 18: ...an hear the caller but the caller cannot hear you To mute a call While on a call press MUTE ALL on the base unit or on a wireless mic When mute is on the base unit displays Muted All microphones in the system are muted until the mute function is turned off To take a call off mute Press MUTE ALL on the base unit or on a wireless mic to end mute all microphones in the system When mute is off the bas...

Page 19: ...e desired number 3 Press to dial the number shown To access a number from the call log while on a call 1 Press and then or to scroll to Call log Press OR Press to access the call log 2 Press or to scroll to the desired number 3 Press to dial the number shown To access the last number dialed while on a call Press to redial the last number dialed NOTES You cannot edit a phonebook entry while on a ca...

Page 20: ...enu display Ringer volume You can set the ringer volume level 1 6 to one of six levels or turn the ringer off When the ringer is off Ringer off appears on the screen 1 Press or in idle mode to sample each ringer volume level Ringer off or 1 to 6 2 Press to save your preference There is a confirmation tone and the screen returns to idle mode OR 1 Press in idle mode to enter the main menu 2 Press or...

Page 21: ...so that the day of the week can be calculated from the caller ID information 1 Press in idle mode to enter the main menu 2 Press or to scroll to Set date time then press 3 Press or to select the month then press or enter the number using the dialing keys 4 Press or to select the day then press or enter the number using the dialing keys 5 Press or to select the year then press or enter the number u...

Page 22: ... unit You can create a new name for the base unit The default name is Conference Phone 1 Press in idle mode to enter the main menu 2 Press or to scroll to Settings then press 3 Press or to scroll to Rename base then press 4 Change the base unit name when prompted Press or to move the cursor to the left or right Use the dialing keys to enter a name up to 16 characters Each time you press a key a ch...

Page 23: ...s to the previous menu Dial mode The dial mode is preset to tone dialing If you have pulse rotary service you must change the dial mode to pulse dialing before using the base unit to make a call 1 Press in idle mode to enter the main menu 2 Press or to scroll to Settings then press 3 Press or to scroll to Dial mode then press 4 Press or to choose Touch tone or Pulse then press The screen shows DIA...

Page 24: ...ou cannot place local calls from your call log as they will have only seven digits To set the home area code 1 Press in idle mode to enter the main menu 2 Press or to scroll to Settings then press 3 Press or to scroll to Area code then press The screen briefly shows Only for 7digit dial from CID 4 Use the dialing keys to enter a three digit area code Press or to move the cursor to the left or righ...

Page 25: ... or dropout Reset You can reset the base unit to the default settings Once the base unit is reset all your customized settings call log entries and redial entry will be deleted All the phonebook records and speed dial entries will remain The default settings are listed as shown below Feature Default Value Call log Empty Listening volume Volume 6 Ringer volume Volume 4 Ringer tone Tone 1 Date and t...

Page 26: ...rch feature can help you find and dial numbers quickly page 26 When you access the phonebook without an entry the screen shows Phonebook empty When you try to save an entry when there are already 50 entries the screen shows Phonebook full You cannot store a new number until you delete one When you try to add entry already stored in the phonebook the screen shows Number already saved Phonebook ...

Page 27: ...ter on that key appears Additional key presses produce other characters on that key See the chart on the next page Press or to move the cursor to the left or right Press to add a space Press to erase a character Press and hold to erase all characters Press to change the next letter to upper or lower case 7 Press to store your new phonebook entry There is a confirmation tone and the screen shows Sa...

Page 28: ...er to the phonebook 1 Enter the telephone number when in idle mode 2 Follow the steps in Edit a phonebook entry on page 28 Dialing keys Characters by number of key presses 1 2 3 4 5 6 7 8 9 10 11 1 1 2 a b c A B C 2 3 d e f D E F 3 4 g h i G H I 4 5 j k l J K L 5 6 m n o M N O 6 7 p q r s P Q R S 7 8 t u v T U V 8 9 w x y z W X Y Z 9 0 space 0 ...

Page 29: ...to browse through the phonebook Entries appear alphabetically by the first letter in the name 3 Press to exit the phonebook NOTES If the telephone number in the phonebook exceeds 16 digits appears in front of the telephone number Press to move towards the end of the telephone number or press pound key to move towards the beginning of the telephone number If there are no phonebook entries the scree...

Page 30: ...he key The names appear in alphabetical order For example if you have the names Jennifer Jessie Kevin and Linda in your phonebook If you press 5 JKL once you see Jennifer Press and you see Jessie If you press 5 JKL twice you see Kevin If you press 5 JKL three times you see Linda If you press 5 JKL four times you see 5 and then the phonebook entry beginning with 5 or the next closest entry after 5 ...

Page 31: ...en prompts Delete contact 3 Press to confirm The screen displays Contact deleted then returns to the phonebook list You hear a confirmation tone You cannot retrieve a deleted entry Delete all phonebook entries 1 Press in idle mode to enter the main menu 2 Press to select Phonebook 3 Press or to scroll to Delete all then press The screen prompts Delete all contacts 4 Press to confirm The screen dis...

Page 32: ...to erase a digit Press and hold to erase all digits Press and hold to enter a three second dialing pause a p appears 4 Press to save the number and move on to the name 5 To edit the name Press the dialing keys to add characters page 24 Press or to move the cursor to the left or right Press to add a space Press to erase a character Press and hold to erase all characters Press to change the next let...

Page 33: ...r you wish to assign to the selected speed dial location 6 Press to save the setting and return to the previous menu There is a confirmation tone Reassign a speed dial number 1 Press in idle mode to enter the main menu 2 Press to select Phonebook 3 Press or to scroll to Speed dial then press 4 Press or or a dialing key 0 or 1 9 to choose the location you wish to reassign then press to show the pho...

Page 34: ... press There is a confirmation tone and the screen shows Speed dial empty before returning to the previous menu Make a call using speed dial When in idle mode press and hold the dialing key 0 and 1 9 corresponding to the assigned location you wish to call OR 1 Press in idle mode to enter the main menu 2 Press to select Phonebook 3 Press or to scroll to Speed dial then press 4 Press or or a dialing...

Page 35: ...ne these services You have only caller ID service or only call waiting service You don t subscribe to caller ID or call waiting services There may be fees for caller ID services In addition services may not be available in all areas This product can provide information only if both you and the caller are in areas offering caller ID service and if both telephone service providers use compatible equ...

Page 36: ...for the phone number and 15 characters for the name If the phone number has more than 16 digits only the last 16 digits appear If the name has more than 15 characters only the first 15 characters are shown and saved in the call log Missed new call indicator When the base unit is in idle mode and has new or missed calls its screen shows XX Missed calls All new or missed entries are counted as misse...

Page 37: ...caller does not match a number in your phonebook the name will appear as it is delivered by the telephone service provider Review the call log Review the call log to find out who called to return the call or to copy the caller s name and number into your phonebook Call log empty appears if there are no records in the call log 1 Press when the base unit is not in use The screen displays the call lo...

Page 38: ...call the number To save the number to the phonebook see Save a call log entry to the phonebook on the next page Dial a call log entry 1 When in the call log press or to browse 2 Press to dial the displayed entry Delete a call log entry 1 When the desired entry displays in the call log press twice 2 Press or to scroll to Delete then press There is a confirmation tone and the screen shows Deleted be...

Page 39: ... last word to the front For example Johnson Charlie becomes Charlie Johnson when you press 6 Press when done The base unit displays Saved and returns to the call log NOTES You might need to change how a caller ID number is dialed if the entry does not appear in the correct format Caller ID numbers might appear with an area code that is not necessary for local calls or without a 1 that is necessary...

Page 40: ...PRIVATE NUMBER The caller prefers not to show the phone number PRIVATE CALLER The caller prefers not to show the phone number and name UNKNOWN NUMBER Your telephone service provider cannot determine the caller s number UNKNOWN CALLER Your telephone service provider cannot determine the caller s name and telephone number L This is a long distance call ...

Page 41: ...cs are on the charging cradles and then press The wireless mics enter the deregistration mode and the screen displays Processing Registration starts after deregistration completed The screen displays Registering 1 2 3 4 The number X blinks while registering the X th wireless mic The status indicators on the wireless mics flash red and green alternately You hear a confirmation tone when each wirele...

Page 42: ...ack into the wireless mic see page 9 The status indicator on the wireless mic flashes orange once in three seconds Then it turns red after about seven seconds 3 Release then press it again within one second The status indicator turns off and then it turns back on It changes from orange to red and then it flashes red slowly The wireless mic is now deregistered NOTES If deregistration failed start a...

Page 43: ...less mics are paged by the base unit Phonebook empty There are no phonebook entries Phonebook full The phonebook is full You cannot save any new entries unless you delete some current entries Registering 1 2 3 4 The wireless mics are registering to the base unit Registration cancelled The wireless mic registration is canceled Registration done The wireless mic registration is successful Registrati...

Page 44: ...telephone If the other telephone does not work the problem is probably in the telephone line cord Try replacing the telephone line cord If the line cord has been replaced and both the SB3014 and the other telephone do not work the problem is in the wall jack wiring or telephone PBX service If you are using a public switched telephone network PSTN line contact your telephone service provider charge...

Page 45: ...ffice are having the same problem the problem is in the wiring or telephone PBX service Contact your telephone service provider charges may apply or PBX system administrator Disconnect the telephone line cord from the power adapter and plug it in a working telephone If the other telephone also does not ring the problem is probably in the telephone line cord Try replacing the telephone line cord an...

Page 46: ...l the battery again page 9 2 Return the wireless mic to the charging cradle The status indicator under the button should turn orange The wireless mic is charging now 3 Allow the wireless mic to be changed for at least 30 minutes 4 Remove the wireless mic from the charging cradle again 5 Press the status indicator under button should turn green within two seconds If that still does not work the wir...

Page 47: ...ECT phones can cause interference with your SB3014 Try installing your SB3014 as far away as possible from these types of electronic devices Status Indicator on the wireless mic flashes orange The wireless mic has low battery Place the wireless mic on the charging cradle for recharging For optimal battery life performances Charge the wireless mics for up to eight hours before the first time of use...

Page 48: ...ephone line cord and the telephone wall jack The filter prevents noise and caller ID problems caused by DSL interference Contact your DSL service provider for more information about DSL filters Appliances plugged into the same circuit as the base unit can cause interference Try moving the appliance or base unit to another outlet Other electronic products such as HAM radios and other DECT phones ca...

Page 49: ...ut DSL filters If you are using a PBX extension line please note PBX switches do not transfer caller ID to extension lines Please contact your PBX system administrator for more information The SB3014 does not receive caller ID while on a call The SB3014 does not support type II caller ID No caller ID is shown when the line is already in use during a call I have accidentally set my LCD language to ...

Page 50: ...orms Electrical storms can sometimes cause power surges harmful to electronic equipment For your own safety take caution when using electric appliances during storms Cleaning your Conference Speakerphone with Wireless Mics Your SB3014 has a durable plastic casing that should retain its luster for many years Clean it only with a soft cloth slightly dampened with water or mild soap Do not use excess...

Page 51: ...install this product where the cord may be walked on Never push objects of any kind into this product through the slots in the base unit or wireless mic because they may touch dangerous voltage points or create a short circuit Never spill liquid of any kind on the product To reduce the risk of electric shock do not disassemble this product but take it to an authorized service facility Opening or r...

Page 52: ...he phone is located in an environment containing concentrations of flammable or flame supporting gases unless there is adequate ventilation A spark in such an environment could create a fire or explosion Such environments might include medical use of oxygen without adequate ventilation industrial gases cleaning solvents gasoline vapors etc a leak of natural gas etc 15 Only put the wireless mic nex...

Page 53: ...l TV interference Wireless mic operates at frequencies that may cause interference to televisions and VCRs To minimize or prevent such interference do not place the base unit near or on top of a TV or VCR If interference is experienced moving the wireless mic farther away from the TV or VCR often reduces or eliminates the interference Rechargeable batteries Exercise care in handling batteries in o...

Page 54: ...e connaissez pas le voltage de votre maison consultez votre marchand ou votre fournisseur d électricité Ne déposez rien sur le cordon d alimentation Installez cet appareil dans un endroit sécuritaire là où personne ne pourra trébucher sur la ligne d alimentation ni le cordon téléphonique modulaire N enfoncez jamais d objets dans les fentes du socle ou du microphone sans fil car ceci risquerait d e...

Page 55: ...ISE EN GARDE N utilisez que la pile incluse modèle BT191665 Ne jetez pas la pile au feu Vérifiez les instructions spécifiques de mise aux rebus auprès des autorités locales N ouvrez pas et ne mutilez pas la pile L électrolyte qui s en échapperait est corrosif et pourrait causer des brûlures ou des blessures aux yeux ou à la peau L électrolyte est toxique si avalé Soyez prudents lorsque vous manipu...

Page 56: ...urront pas être effectués du téléphone conférence sans fil si le socle est débranché ou mis hors tension ou si le courant est interrompu Possibilité d interférences aux téléviseurs Certains microphones sans fil sans fil fonctionnent sur des fréquences pouvant causer des interférences aux téléviseurs et aux magnétoscopes Pour réduire ou prévenir de telles interférences ne placez pas le socle du tél...

Page 57: ...ctions outlined under the Limited warranty If this equipment is causing harm to the telephone network the telephone service provider may temporarily discontinue your telephone service The telephone service provider is required to notify you before interrupting service If advance notice is not practical you will be notified as soon as possible You will be given the opportunity to correct the proble...

Page 58: ...perate the equipment This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Privacy of communications may not be ensured when using this telephone To ensure safety of users the FCC has est...

Page 59: ...k to the power outlet 4 After about 20 seconds when the base unit status indicators start flashing release MUTE ALL and then press it again within one second You hear a confirmation tone The process takes up to one minute to complete When the base unit successfully enters the CEC battery charging testing mode the base unit status indicators turn off and all wireless mics are deregistered All telep...

Page 60: ...ng condition You should expect the repair or replacement to take approximately 30 days How long is the limited warranty period The limited warranty period for the PRODUCT extends for TWO 2 YEARS from the date of purchase If the manufacturer repairs or replaces a materially defective PRODUCT under the terms of this limited warranty this limited warranty also applies to repaired or replacement PRODU...

Page 61: ...and the date of purchase or receipt and Provide your name complete and correct mailing address and telephone number 7 Other limitations This warranty is the complete and exclusive agreement between you and the manufacturer of this AT T branded PRODUCT It supersedes all other written or oral communications related to this PRODUCT The manufacturer provides no other warranties for this PRODUCT The wa...

Page 62: ...the locations of the base unit and wireless mics the weather and the construction of your home or office Full duplex speakerphones The full duplex speakerphones on your base unit and wireless mics allow both ends of a call to speak and be heard at the same time Optimal performance is subject to external factors and individual usage Frequency control Crystal controlled PLL synthesizer Transmit freq...

Page 63: ... 15 Character chart 24 Clock 17 D Date and time 17 Delete a speed dial number 30 Delete call log entries 34 Deregister a wireless mic 38 Dialing From a record in the call log 34 From the phonebook 27 Dial mode 19 Dial tone 10 Display dial 27 DSL filter 8 E Ending calls 11 I Important safety information 47 48 Installation 7 9 J Join a call in progress 13 K Key tone 19 L Last number redial 12 LCD la...

Page 64: ...Ringer silencing 11 Ringer volume 16 Ring tone options 17 S Safety information 47 48 Screen messages 39 Search by name 26 Speed dial 29 30 Assign or reassign number 29 Delete number 30 Make a call 30 Status indicators 6 T Technical specifications 58 Temporary ringer silencing 11 Temporary tone dialing 14 Three way conference 12 Time setting 17 Troubleshooting 40 45 V Volume control 14 W Warranty 5...

Page 65: ...ogo are trademarks of AT T Intellectual Property licensed to Advanced American Telephones San Antonio TX 78219 RBRC and 1 800 8 BATTERY are registered trademarks of the Rechargeable Battery Recycling Corporation Printed in China Issue 1 1 AT T 09 14 www smbtelephones att com ...

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