6-6
ASAI Script Builder Actions
(null string) is returned. If A_Event is reporting a route request (the Return Field
returns a value of ‘R’), a string of length 0 (null value) is returned. The value
returned can be up to 20 characters in length.
The “Calling Party Number” field stores up to 20 characters. If the A_Event action
is successful, this field contains the calling party number. If the calling party num-
ber is not known or the call was routed from a non-ISDN trunk, a string of length 0
(null value) is returned. If the value returned from the Other Call Id field is not 0,
then the Calling Party Number returns the number of the original calling party.
The “Called Party Number” field stores the called party number. The value
returned in the Called Party Number field can be up to 20 characters in length. If
the Called Party Number is not known, a string of length 0 (null value) is returned.
If the value returned from the Other Call Id field is not 0, then the Called Party
Number returns the number that was originally dialed.
The “Switch Data” field stores up to 16 characters. If the switch prompts the caller
for touch-tone digits, the digits are returned in the Switch Data field. If no digits
are collected by the switch, a string of ength 0 (null value) is returned.
The “Trunk Group Id” field indicates whether the incoming call was routed from a
non-ISDN trunk on the switch. If the call was not placed through a trunk the value
returned is 0.
The “Call Id” field stores the Call Id (assigned by the switch) that identifies the
incoming call. If the Call Id is not known, the value returned is 0. The “Other Call
Id” field returns a number (assigned by the switch) that identifies the original call
that was transferred. The script developer may use this field to associate subse-
quent events that occur from a previous call. If the field is 0, then A_Event cannot
relate this event with any other call. If the call is a new incoming call to a moni-
tored domain, then the field is always 0. If it is a transfer call, the field value
depends on the type of transfer that was completed. A consult transfer returns a
non-zero value only when the transfer call is directed to a non-monitored domain.
A blind transfer always returns a non-zero value. Refer to the information on
agent-to-agent transfers in Chapter 2, "ASAI Application Planning and Design" for
additional information.
The “LAI Display Info” field returns the Look Ahead Interflow (LAI) display informa-
tion for the call. The value returned in this field depends on the call flow and
whether or not the LAI feature (a PBX feature) is used. When the LAI feature is
used to connect calls from one call center to another, this information can be used
to determine which call center application was handling the caller on the originat-
ing switch. The originating switch can be administered such that the LAI Display
Info field will contain the originally dialed number the caller used at the originating
switch. If the LAI feature is not used to connect calls from one switch to another,
then a string of length 0 (null value) is returned.
Summary of Contents for Conversant VIS
Page 2: ...Blank Page...
Page 6: ...Contents vi Issue 1 October 1993...
Page 16: ...1 10 ASAI Overview...
Page 76: ...4 28 ASAI Administration...
Page 82: ...5 6 Administering ASAI...
Page 108: ...A 8...
