AT&T Conversant VIS, User Manual

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6-4
ASAI Script Builder Actions
Table 6-1. A_Callinfo Fields
Defining A_Event
The A_Event action retrieves information related to a call being monitored by an
ASAI domain. This action must be used with all scripts assigned to a domain.
(Refer to Chapter 4, "ASAI Administration" for information on administering a
domain). The A_Event action can return the following types of events:
■
Abandon Events — a monitored call is dropped or caller hung up
■
Connect Events — a monitored call is being delivered to an agent
■
End Events — a monitored call has ended normally (that is, not aban-
doned)
■
Route Request Events — a switch has requested routing for a particular
call
■
Abnormal Route End Events — the switch is reporting that the routing
failed due to some reason specified in the Cause Value field.
!
CAUTION :
The A_Event action should not be used in a script assigned to a voice chan-
nel.
To add A_Event to a transaction while defining an application in Script Builder,
press ADD. The Action Choices screen opens. Highlight “A_Event,” then press
. Press CANCEL to exit from the Action Choices screen.
Field Input/Output Required? Field Type Field Size
Calling Party Number ouput required char 20
Called Party Number output required char 20
Switch Data output required char 16
Trunk Group ID output required num –
Call Id output required num –
Cause Value output required num –
Return Value output optional num –
ENTER