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Warranty and Service
BF5 User Manual v 2.3
Problems
Problem Reports
Always try to isolate the source of the difficulty. This may fall into one of
the following areas. It will help considerably if you can mention as many
relevant details as possible. In particular:
A description of the fault, its symptoms, or error messages
If using
SunScan
, what components of the SunScan system you are
using
If logging, what logger you are using, details of the logging program
and any other devices connected to it.
Details of any PC you are using
Software version numbers and hardware serial numbers (see below)
Locating version and serial numbers
The BF5 serial number label is on the underside of the case. The internal
software version number is displayed in the
About
box using
SunRead.
Troubleshooting
BF5 Not Responding
Check cables and connectors
If using a PC check that you are using the
SP-BF-RS01
serial cable
(5 pin M12 to DB9), and that it is plugged into the same serial port on your
PC that you have selected in the SunRead software.
If using an external logger, check the logger cable and compare it with the
logger wiring connection diagram.
Check also your logger sensor configuration, power warmup relay wiring
connection and warmup relay program configuration.
Check battery voltage
The BF5 requires at least 1.4 Volts on its internal battery, or 5-15V DC
from an external power supply.
Resetting the BF5
If the BF5 still does not respond, its internal microprocessor may be reset
by removing and reapplying all power (including the internal battery).