Appendix 30
Troubleshooting
Symptom
Possible Cause
Solution
General
No power
Power cable is not properly
connected
Plug the power cord into the wall outlet securely.
No Disc or Unknown Disc
error
No disc or incompatible disc
loaded in player
Eject disc and check. See “Playable Discs” on
page 1 for more information.
Dirty disc recording surface
Eject the disc and clean any dirt or fingerprints.
Disc not properly loaded
Eject disc and make sure the label side is facing
up and the record side is facing down.
Disc does not play
Check the region code of the BD-
Video and DVD-Video.
Use the correct region code of the BD-Video and
DVD-Video. See “Region Code” on page 18 for
more information.
Remote control failure
Remote control is too far from the
player or the receiver on your
player is blocked.
Use the remote control within the effective
range.
Low battery
Replace the batteries.
Picture
No picture
Video cable is not properly
connected
Check video cable, make sure the color of the
plugs match the jacks on both ends, and then
reconnect if necessary.
TV/Display input is not correctly
selected
Select the input to which the player is connected.
The selected resolution is not
capable with your TV.
Connect CVBS to your display device, change a
proper output resolution that is supported by
your display device.
The
PURE AUDIO
button
might have been pressed.
Press the
PURE AUDIO
button
again.
Incorrect color
Incorrect video cable connection
If using component / composite cables, check all
cables to make sure the signals match on both
ends.
Sound
No sound
Audio cable is not properly
connected
Check audio cable, make sure the color of the
plugs match the jacks on both ends, and then
reconnect if necessary.
Mute is activated
Press the MUTE button to cancel the mute.
Volume is too low
Press the volume up button to increase the
volume to maximum.
Network
Can not connect to the
network
LAN cable is not properly
connected
Check that the LAN cable is properly connected.
The modem or broadband router
power is not properly turned on
Turn the power on for each device.
The broadband router and/or
modem cable is not correctly
connected
Check the operating instructions for each device
and connect accordingly.
