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Asus CMAX6000, User Manual

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Asus CMAX6000 User Manual Download Page 42

42

6 

6  Troubleshooting

Troubleshooting

6.1  Logs

The 

Logs

 configuration allows you to set the display category 

and time for monitoring the system activity. 

To view the system log information:

1.  From the navigation panel, go to 

Troubleshooting > Logs

 

tab.

2.  Select the log types and time in the 

Log Filters

 field, and 

click on the 

Show Logs

 button to display a list of filtering 

type and activity time defined.

3.  Click on the 

Print

/

Download

 button to print/download the 

log reports.

Summary of Contents for CMAX6000

Page 1: ...User Guide CMAX6000 Wireless AX DOCSIS 3 1 Cable Modem Router ...

Page 2: ...CHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE IN NO EVENT SHALL ASUS ITS DIRECTORS OFFICERS EMPLOYEES OR AGENTS BE LIABLE FOR ANY INDIRECT SPECIAL INCIDENTAL OR CONSEQUENTIAL DAMAGES INCLUDING DAMAGES FOR LOSS OF PROFITS LOSS OF BUSINESS LOSS OF USE OR DATA INTERRUPTION OF BUSINESS AND THE LIKE EVEN IF ASUS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES ARISING FROM ANY DEFECT OR ERROR IN ...

Page 3: ...Internet service 6 2 2 Basic Network Setup 7 3 Setting up Your Gateway 8 3 1 At a Glance 8 3 2 Connection 8 3 2 1 Status 9 3 2 2 Cable Network 9 3 2 3 Local IP Configuration 11 3 2 4 Wi Fi 12 3 3 Firewall 21 3 3 1 IPv4 Firewall IPv6 Firewall 21 3 4 Software 22 3 5 Hardware 22 3 5 1 Hardware System 22 3 5 2 LAN 23 3 5 3 Wireless 24 3 6 Wizard 24 4 Managing Network Clients 26 4 1 Connected Devices 2...

Page 4: ...2 4 Reports 33 5 Configuring the Advanced Settings 34 5 1 Port Forwarding 34 5 2 Port Triggering 36 5 3 Remote Management 38 5 4 DMZ 39 5 5 Device Discovery 40 6 Troubleshooting 42 6 1 Logs 42 6 2 Diagnostic Tools 43 6 3 Wi Fi Spectrum Analyzer 44 6 4 Reset Restore Gateway 45 6 5 Change Password 46 6 6 Feedback 47 ...

Page 5: ...r cable modem router 1 3 Positioning your router 1 4 Product label The product label at the bottom of your cable modem router contains the default Wi Fi network name SSID Wi Fi password login information for the web graphical user interface web GUI serial number MAC address and other information 1 5 Hardware Setup ...

Page 6: ...outer s serial number and MAC address located on the product label and confirm with your ISP if it is already active 2 If your router is visible to your ISP but there is still no Internet connection reboot your router and check the online status again 3 If your router is still not visible to your ISP or your ISP can not provide technical support do the following 1 Go to router asus com or http 10 ...

Page 7: ...ult IP address router asus com or http 10 0 0 1 2 Enter default login name admin and password password on the login screen 3 Click Sign In to log into the software configuration interface 4 Set up a new password when prompted 5 Click Save and log into the software configuration interface with your new password ...

Page 8: ...At a Glance of the Gateway section allows you to view the network connectivity and Wi Fi connection status to configure your device operation mode as router or bridge and to save upload cable modem router settings 3 2 Connection The Connection section allows you to view network connection status manage your network clients and configure your network s security settings ...

Page 9: ...N connection status connected to your network To view your network connection status 1 From the navigation panel go to Gateway Connection tab 2 Select Status from the dropdown menu of the Connection section 3 2 2 Cable Network The Cable Network screen displays the settings of WAN connection status ...

Page 10: ...10 ...

Page 11: ... screen allows you to modify the LAN IP settings and specify the DHCP IP address range and lease time for the clients on your network NOTE Any changes to the LAN IP address will be reflected on your DHCP settings To modify the LAN IP settings 1 From the navigation panel go to Gateway Connection tab 2 Select Local IP Network from the dropdown menu 3 Modify the IP address and subnet mask 4 Specify t...

Page 12: ...th each other Private Wi Fi Network To configure the private wireless settings 1 From the navigation panel go to Gateway Connection tab 2 Select Wi Fi from the dropdown menu 3 Click the edit icon to configure the wireless settings NOTE You can set up different wireless security settings for 2 4 GHz and 5 GHz bands ...

Page 13: ... the types of wireless devices that can connect to your wireless router 2 4 GHz 802 11 b g 802 11 b g n 802 11 b g n ax 5 GHz 802 11a 802 11a n ac 802 11a n ac ax 7 From the Security Mode dropdown list select the authentication method for your wireless security If you select WPA PSK Pre shared Key WPA2 PSK with TKIP or AES as the authentication method key in security passkey in the Network Passwor...

Page 14: ...ct any of these Channel Bandwidth to accommodate higher transmission speeds 2 4 GHz 5 GHz bands 20 MHz 20 40 MHz 5 GHz bands 20 40 80 MHz default 20 40 80 160 MHz 10 Enter the Network Password Passwords can contain from 8 20 alphanumeric characters A Z 0 9 and are case sensitive 11 You can change the Wi Fi network password by clicking on the Change Password checkbox and entering a new password 12 ...

Page 15: ...etwork 1 From the navigation panel go to Gateway Connection tab 2 Select Wi Fi from the dropdown menu 3 Click on the Add Wi Fi Protected Setup WPS Client button 4 In the Wi Fi Protected Setup WPS field move the slider to ON 5 In the WPS PIN Method field move the slider to ON 6 In the Connection Options select Push Button or PIN Method If you select Push Button go to step 7 If you select PIN Method...

Page 16: ...ton on your wireless device This is normally identified by the WPS logo Note Check your wireless device or its user manual for the location of the WPS button 8 To set up WPS using the PIN Method follow these steps a Locate the WPS PIN code on your wireless device s user manual or on the device itself ...

Page 17: ...vate network To configure the guest network settings 1 From the navigation panel go to Gateway Connection tab 2 Select Wi Fi from the dropdown menu 3 To change a guest s settings click the edit icon of the guest settings you want to modify NOTE You can set up different wireless security settings for 2 4 GHz and 5 GHz bands 4 Select On for the Wireless Network to enable the wireless function 5 Assi...

Page 18: ...WPA PSK Pre shared Key WPA2 PSK with TKIP or AES as the authentication method key in security passkey in the Network Password field Open risky This option provides no security Choose WPA PSK WPA2 PSK with TKIP or AES or mixed mode as the authentication method to provides strong security WPA PSK TKIP WPA PSK AES WPA2 PSK AES Recommended WPA2 PSK TKIP AES WPA WPA2 PSK TKIP AES IMPORTANT The IEEE 802...

Page 19: ...0 160 MHz 10 Enter the Network Password Passwords can contain from 8 20 alphanumeric characters A Z 0 9 and are case sensitive 11 You can change the Wi Fi network password by clicking on the Change Password checkbox and entering a new password 12 Click the checkbox in the Show Network Password to conceal the security password if you like to 13 Broadcast Network Name SSID Click on the checkbox to e...

Page 20: ...SID field select the network name that you want to use for the Wireless MAC filter 4 In the MAC Filtering Mode dropdown list select either Allow or Deny Select Allow to allow devices in the MAC filter list to access to the wireless network Select Deny to prevent devices in the MAC filter list to access to the wireless network 5 Click the add icon to on the Wi Fi device list or key in the Device Na...

Page 21: ...wall blocks all P2P peer to peer applications and pings to the router The IPv6 firewall function blocks all unsolicited incoming traffic To set up a network service filter by blocking specified services 1 From the navigation panel go to Gateway Firewall tab 2 Select IPv4 IPv6 from the dropdown menu 3 Click Custom Security 4 Specify the network services as shown on the screen to filter 5 When done cl...

Page 22: ...s firmware version number and device model number 3 5 Hardware 3 5 1 System Hardware The System Hardware screen displays device model number and hardware version number and serial number as well as information on the DRAM and Flash memory status ...

Page 23: ...e from the dropdown menu of the Hardware section 3 5 2 LAN The LAN screen displays LAN connection status and operation speed information on DHCP clients connected to your network To view your LAN status 1 From the navigation panel go to Gateway Hardware tab 2 Select LAN from the dropdown menu of the Hardware section ...

Page 24: ...s status on your network To view your Wireless status 1 From the navigation panel go to Gateway Hardware tab 2 Select Wireless from the dropdown menu of the Hardware section 3 6 Wizard The setup Wizard allows you to quickly set up your security settings ...

Page 25: ...setup screen assign a new SSID Service Set Identifier name containing up to 32 characters for your Wi Fi Network Name to identify your wireless network Wi Fi devices can identify and connect to the wireless network via your assigned SSID The SSID information banner are updated on the Status page once new SSIDs are saved to the settings 7 From the Encryption Method dropdown list select the authenti...

Page 26: ...vices The connection status is displayed as the following screen To manage your network clients 1 From the navigation panel click on Connected Devices 2 On the Prefer Private Connection select the edit icon to display your network client s information 3 When done click Save ...

Page 27: ...to a certain MAC address within your network To assign a static IP to a certain network client 1 From the navigation panel click on Connected Devices 2 On the Prefer Private Connection click on the Add Device with Reserved IP button 3 Enter the enter the network information and IP address to be reserved for the client 4 When done click Save To enable WPS on your wireless network 1 From the navigat...

Page 28: ...ified by the WPS logo Note Check your wireless device or its user manual for the location of the WPS button 7 To set up WPS using the PIN Method follow these steps a Locate the WPS PIN code on your wireless device s user manual or on the device itself b Key in the client PIN code on the text box c Click Pair to put your wireless router into WPS survey mode The router s LED indicators quickly flash...

Page 29: ...p the Managed Sites 1 From the navigation panel go to Parental Control Managed Sites tab 2 Move the slider to ON to deny user access to specific web sites 3 Click on the add icon and enter either a full URL address or just a Keyword ...

Page 30: ...set the blocking schedule 5 Move the slider to ON to activate the Always Block if you like to 6 When done click Save 7 To allow a connected client to access Internet web sites move the slider to ON on the Trusted Computers 4 2 2 Managed Services ...

Page 31: ... add icon define the appropriate rule settings of service name protocols and port numbers for client PC services 4 Select the time rule on the screen to set the blocking schedule 5 Move the slider to ON to activate the Always Block if you like to 6 When done click Save 7 To allow a connected client to access Internet web sites move the slider to ON on the Trusted Computers ...

Page 32: ... to ON to enable the access control of your network clients 3 Select the Access Type to Allow All or Block All for allowing or denying your client devices to access your network 4 Click on the add icon to add a client device who will be denied access to your network You may also key in the client s MAC address in the Client MAC Address column ...

Page 33: ... 4 2 4 Reports To view the firewall filtering status 1 From the navigation panel go to Parental Control Reports tab 2 Select the access control types and time in the Report Filters field and click on the GENERATE REPORT button to display descriptive list of filtering schedule and rules defined 3 Click on the Print Download button to print download the reports ...

Page 34: ...ide the network to access specific services provided by a PC in your network NOTE When port forwarding is enabled the ASUS router blocks unsolicited inbound traffic from the Internet and only allows replies from outbound requests from the LAN The network client does not have access to the Internet directly and vice versa To set up Port Forwarding 1 From the navigation panel go to Advanced Port For...

Page 35: ...address Server IPv6 Address Key in the client s LAN IPv6 address NOTE Internet users can access the service they need at the local address to which you redirect them Start Port Enter the starting port number depending on the requested service End Port Enter the end port number depending on the requested service Select a device to add IPv4 and IPv6 address Click on the Connected Device button and c...

Page 36: ...e whenever a client on the local area network makes an outgoing connection to a specified port Port triggering is used in the following scenarios More than one local client needs port forwarding for the same application at a different time An application requires specific incoming ports that are different from the outgoing ports ...

Page 37: ...r the service Service Type Select the protocol TCP or UDP Trigger Port From Specify a starting trigger port number to open the incoming port Trigger Port To Specify an end trigger port number to open the incoming port Target Port From Specify a starting incoming port number to receive inbound data from the Internet Target Port To Specify an end incoming port number to receive inbound data from the...

Page 38: ...management IP address range To set up remote access to your router 1 From the navigation panel go to Advanced Remote Management tab 2 Move the slider to ON to allow authorized users to access this GUI over the Internet By default remote management over the Internet is disabled 3 Set the port number for remote management over HTTPS 4 Key in the IPv4 Address IPv6 Address of the PC which is given rem...

Page 39: ... Setting up DMZ on a network is useful when you need incoming ports open or you want to host a domain web or email server Caution Opening all the ports on a client to the Internet makes the network vulnerable to outside attacks Please be aware of the security risks involved in using DMZ To set up DMZ 1 From the navigation panel go to Advanced DMZ tab 2 Move the slider to ON for using DMZ 3 Key in ...

Page 40: ...tion and data transfer Using UPnP a new network device is discovered automatically Once connected to the network devices can be remotely configured to support P2P applications interactive gaming video conferencing and web or proxy servers Unlike Port forwarding which involves manually configuring port settings UPnP automatically configures the router to accept incoming connections and direct reque...

Page 41: ...eless router will broadcast its UPnP information to all devices within its range Time to Live This is the number in hops of steps a packet is allowed to propagate before being discarded Zero Config Move the slider to ON to allow for automatic discovery and configuration of a new network device 4 When done click Save ...

Page 42: ...he system activity To view the system log information 1 From the navigation panel go to Troubleshooting Logs tab 2 Select the log types and time in the Log Filters field and click on the Show Logs button to display a list of filtering type and activity time defined 3 Click on the Print Download button to print download the log reports ...

Page 43: ...of network clients and analyze network traffic To test and display your Internet connection status 1 From the navigation panel go to Troubleshooting Diagnostic Tools tab 2 Click on the Test Connectivity button to retrieve information and display the packet contents of the Internet connection ...

Page 44: ...eck the Internet connection To trace the route of captured packets pass through your network 1 Enter the destination IPv4 Address IPv6 Address in the Traceroute Results field 2 Click the Start Traceroute button to display all the gateways routers present between the destination IP address and the router 6 3 Wi Fi Spectrum Analyzer Wi Fi Spectrum Analyzer is an ASUS WLAN device discovery utility th...

Page 45: ... 6 4 Reset Restore Gateway The Reset Restore Gateway page allows you to configure your wireless router settings To set up the settings 1 From the navigation panel go to Troubleshooting Reset Restore Gateway tab 2 Select the tasks that you want to do RESET To reboot the router if your router becomes unresponsive RESET Wi Fi MODULE To reset the Wi Fi function of the router Performing Wi Fi reset by ...

Page 46: ... to the default settings All of the user defined Wi Fi settings will be lost RESTORE FACTORY SETTINGS To reset the router back to the original default settings All of the user configurations and settings will be lost 6 5 Change Password You can change the password to log into the router s management interface by entering a new password To change the login password 1 From the navigation panel go to...

Page 47: ... Typed Password to conceal the password if you like to 5 When done click Save 6 6 Feedback If your router does not connect to the Internet do the following 1 From the navigation panel go to Troubleshooting Feedback tab 2 Click the Generate log and Download File buttons to save the log files 3 Send the log files to cm_feedback asus com We will reply to you as soon as possible ...

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