Astria.us.com
900634-00B
21
TROUBLESHOOTING
Continued
OBSERVED PROBLEM
POSSIBLE CAUSE
REMEDY
Burner does not light after pilot is lit
1. Inlet gas pressure is too low
2. Burner orifice(s) clogged
3. Thermopile leads disconnected or improp-
erly connected.
4. Remote selector in OFF position
5. Wire disconnected from gas control
1. Contact local natural or propane/LP gas
company
2. Clean burner (see Cleaning and Main-
tenance, Page 16) or replace burner
orifice(s)
3. Reconnect leads see wiring diagram, Page 19
4. Put remote selector in ON position
5. See Wiring Diagram, Page 19
Delayed ignition of burner
1. Manifold pressure is too low
2. Burner orifice clogged
3. Mislocated crossover tube
1. Contact local natural or propane/LP gas
company
2. Clean burner (see Cleaning and Main-
tenance, Page 16) or replace burner
orifice(s)
3. Contact qualified service person
Burner backfiring during combustion
1. Burner orifice is clogged or damaged
2. Damaged burner
3. Gas regulator defective
1. Clean burner (see Cleaning and Mainte-
nance, Page 16) or replace burner orifice
2. Replace damaged burner
3. Replace gas regulator
Slight smoke or odor during initial operation 1. Residues from manufacturing processes
and logs curing
1. Problem will stop after a few hours of
operation
Appliance produces a whistling noise when
burners are lit
1. Turning control knob to HI position when
burners are cold
2. Air in gas line
3. Air passageways on appliance blocked
4. Dirty or partially clogged burner orifice.
1. Turn control knob to LO position and let
warm up for a minute
2. Operate burners until air is removed from
line. Have gas line checked by local natural
or propane/LP gas company
3. Observe minimum installation clearances
(see Pages 4-7)
4. Clean burner (see Cleaning and Main-
tenance, Page 16) or replace burner
orifice(s)
White powder residue forming within burner
box or on adjacent walls or furniture
1. When heated, vapors from furniture polish,
wax, carpet cleaners, etc. may turn into
white powder residue
1. Turn appliance off when using furniture
polish, wax, carpet cleaners or similar
products
Remote does not function
1. Battery is not installed. Battery power is
low
1. Replace 9-volt batteries in receiver and
hand-held remote
Appliance produces a clicking/ticking noise
just after burners are lit or shut off
1. Metal expanding while heating or contract-
ing while cooling
2. Wire connection loose or wire broken
1. This is normal with most appliances. If noise
is excessive, contact qualified service person
2. Check wiring connections (see wiring
diagram, Page 19). Replace wire harness
if necessary.
