Astria.us.com
900634-00B
20
WARNING: Turn off appliance and let cool before servicing. Only a qualified service person should service
and repair appliance.
TROUBLESHOOTING
NOTE: All troubleshooting items are listed in order of operation.
OBSERVED PROBLEM
POSSIBLE CAUSE
REMEDY
When igniter button is pressed, there is no
spark at ODS/pilot
1. Igniter electrode not connected to igniter
cable
2. Igniter cable pinched or wet
3. Broken igniter cable
4. Bad igniter
5. Igniter electrode positioned wrong
6. Igniter electrode broken
7. Battery not installed, battery power low or
battery not installed correctly (electronic
ignition models only)
1. Reconnect igniter cable
2. Free igniter cable if pinched by any metal
or tubing. Keep igniter cable dry
3. Replace igniter cable
4. Replace igniter
5. Replace pilot assembly
6. Replace pilot assembly
7. Install new alkaline battery in electronic
igniter. Verify battery is installed correctly
When igniter button is pressed, there is spark
at ODS/pilot but no ignition
1. Gas supply turned off or equipment shutoff
valve closed
2. Control knob not in PILOT position
3. Control knob not pressed in while in PILOT
position
4. Air in gas lines when installed
5. Depleted gas supply (propane/LP only)
6. ODS/pilot is clogged
7. Gas regulator setting is not correct
1. Turn on gas supply or open equipment
shutoff valve
2. Turn control knob to PILOT position
3. Press in control knob while in PILOT posi-
tion
4. Continue holding down control knob. Re-
peat igniting operation until air is removed
5. Contact local propane/LP gas company
6. Clean ODS/pilot (see Cleaning and Main-
tenance, Page 16) or replace ODS/pilot
assembly
7. Replace gas regulator
ODS/pilot lights but flame goes out when
control knob is released
1. Control knob not fully pressed in
2. Control knob not pressed in long enough
3. Safety interlock system has been triggered
4. Equipment shutoff valve not fully open
5. Pilot flame not touching thermocouple,
which allows thermocouple to cool, caus-
ing pilot flame to go out. This problem
could be caused by one or both of the
following:
A) Low gas pressure
B) Dirty or partially clogged ODS/pilot
6. Thermocouple connection loose at control
valve
7. Thermocouple damaged
8. Control valve damaged
1. Press in control knob fully
2. After ODS/pilot lights, keep control knob
pressed in 30 seconds
3. Wait one minute for safety interlock system
to reset. Repeat ignition operation
4. Fully open equipment shutoff valve
5. A) Contact local natural or propane/LP gas
company
5 B) Clean ODS/pilot (see Cleaning and
Maintenance, Page 16) or replace ODS/
pilot assembly
6. Hand tighten until snug, then tighten 1/4
turn more
7. Replace pilot assembly
8. Replace control valve
