manualshive.com logo in svg

Astria Fireplaces Blaze&Glow18EN, Installation And Operation Instructions Manual

Share
Download
Astria Fireplaces Blaze&Glow18EN Installation And Operation Instructions Manual Download Page 34

Astria.us.com

900704-00E

34

OBSERVED PROBLEM

POSSIBLE CAUSE

REMEDY

Either the remote or touch pad buttons 
are pressed to start the burner ignition 
sequence  and  there  is  no  function  or 
response.

1.  Missing or weak batteries at power 

supply box or remote. Control mod-
ule may beep 10 times or may not 
beep at all. LCD display may show 
"BATTERY ERROR".

2.  Unplugged  power  supply  (battery) 

box

3.  Touch pad not plugged in to module 

or plugged in incorrectly

4.  Control  valve  wiring  harness  not 

plugged in or not in proper position

5.  Remote  not  communicating  with 

control module

1.  Missing or weak batteries at power 

supply box or remote. Control mod-
ule may beep 10 times or may not 
beep  at  all.  LCD  display  may  show 
"BATTERY ERROR".

2.  Plug power supply box to module see

 

Page 16

.

3.  Plug touch pad in module see 

Page 

16,  Figure  19

.  Check  to  see  it  is 

positioned as shown.

4.  Check to see that the control valve 

wiring  harness'  blue  connector  is 
plugged in to the module. Check to 
see that it is aligned with the mating 
pins. If any pins are visible, then the 
connector is not in the correct posi-
tion. If this is the case, disconnect, 
align, and reconnect to the module.

5.  (The  remote  communicates  with 

the  module  periodically.  It  doesn't 
communicate with the module con-
tinuously to conserve battery power.)

 WARNING: Turn off heater and let cool before servicing. Only a qualifi ed 

service person should service and repair heater.

 CAUTION: Never use a wire, needle or similar object to clean ODS/pilot. 

This can damage ODS/pilot unit.

NOTE

: All troubleshooting items are listed in order of operation.

TROUBLESHOOTING

Summary of Contents for Blaze&Glow18EN

Page 1: ...accordance with ANSI Z21 11 2 Exception DO NOT install this appliance in a factory built fireplace that includes instructions stating it has not been tested or should not be used with unvented gas logs This is an unvented gas fired heater It uses air oxygen from the room in which it is installed Provisions for adequate combustion and ventilation air must be provided Refer to Air for Combustion and...

Page 2: ...ory built fireplace or in a listed ventless firebox enclosure It is design certified for these installations in accordancewithANSIZ21 11 2 Exception DO NOT install this appliance in a factory built fireplace that includes instructions stating it has not been tested or should not be used with unvented gas logs WARNING This is an unvented gas fired heater It uses air oxygen from the room in which it...

Page 3: ...adults should be alerted to the hazard of high surface temperature and should stay away to avoid burns or clothing ignition Heater will remain hot for a time after shutdown Allow surface to cool before touching Young children should be carefully super visedwhentheyareinthesameroomwith the appliance When using the hand held remote accessory keep selector switch in the OFF position to prevent childr...

Page 4: ...safety shutoff system The ODS shuts down the heater if enough fresh air is not available See Air for Combustion and Ventilation Page 6 If heater keeps shutting off see Troubleshooting Page 36 11 Do not run heater where flammable liquids or vapors are used or stored under dusty conditions 12 Do not use this heater to cook food or burn paper or other objects 13 Do not use this room heater if any par...

Page 5: ...rk Quincy MA 02169 7471 UNPACKING 1 Remove logs and appliance base assembly from carton s COMMONWEALTH OF MASSACHUSETTS REQUIREMENTS These appliances are approved for installation in the US state of Massachusetts if the following ad ditional requirements are met Un vented Room Heaters shall be installed in accordance with 527 CMR 30 Installation and repair must be done by a plumber or gas fitter l...

Page 6: ...r Combustion and Ventilation All spaces in homes fall into one of the three fol lowing ventilation classifications 1 Unusually Tight Construction 2 Unconfined Space 3 Confined Space The information on Pages 6 8 will help you clas sify your space and provide adequate ventilation Unusually Tight Construction The air that leaks around doors and windows may provide enough fresh air for combustion and ...

Page 7: ...an support 3 Add the Btu Hr of all fuel burning appliances in the space Vent free fireplace ____________ Btu Hr Gas water heater ____________ Btu Hr Gas furnace ____________ Btu Hr Vented gas heater ____________ Btu Hr Gas fireplace logs ____________ Btu Hr Other gas appliances ___________ Btu Hr Total ___________ Btu Hr Do not include direct vent gas appliances Direct vent draws combustion air fr...

Page 8: ...on and Ventila tion for required size of ventilation grills or ducts Figure 2 Ventilation Air from Inside Building Or Remove Door into Adjoining Room Option 3 Ventilation Grills Into Adjoining Room Option 2 Ventilation Grills Into Adjoining Room Option 1 12 12 Ventilation Air From Outdoors Provide extra fresh air by using ventilation grills or ducts You must provide two permanent open ings one wit...

Page 9: ...t resistant sealant Do not seal chimney flue damper WARNING Never install the heater in a bedroom or bathroom in a recreational vehicle where curtains furniture cloth ing or other flammable objects are less than 36 from the front and 42 from top heater For side clearancesseeFigure4 Page10 in high traffic areas in windy or drafty areas CAUTION This heater creates warm air currents These currents mo...

Page 10: ...at least 8 up for all models If noncombustible material is less than 12 you must install the fireplace hood accessory 24 30 and 36 Models Only See Figure 5 for minimum clearances LOG SIZING REQUIREMENTS Minimum Firebox Size Log Set Models Height Depth Front Width Rear Width BisonMtn18 17 14 5 26 20 BisonMtn24 17 14 5 29 22 BisonMtn30 21 14 5 32 22 AndesMtn18 17 13 5 20 14 AndesMtn24 17 13 5 26 18 ...

Page 11: ...ning Noncombustible MANTEL CLEARANCES In addition to meeting noncombustible material clearances you must also meet required clearances between fireplace opening and mantel shelf If you do not meet the clearances listed below you will need a hood Determining Minimum Mantel Clearance If you meet minimum clearance between mantel shelf and top of fireplace opening a hood is not required see Figure 6 D...

Page 12: ...r to fireplace floor If not heater will move when you adjust controls Moving heater may cause a gas leak or log misplacement WARNING If installing in a sunken fireplace special care is needed You must raise the fireplace floor to allow access to heater control panel This will ensure adequate air flow and guard against sooting and controls being damaged Raise fireplace floor with noncombustible mat...

Page 13: ...ulator Flexible Gas Hose if allowed by local codes CONNECTING TO GAS SUPPLY WARNING This appliance re quires a 3 8 NPT National Pipe Thread inlet connection to the pres sure regulator WARNING A qualified service person must connect appliance to gas supply Follow all local codes CAUTION Neverconnectpropane LP fireplace directly to the propane LP supply This heater requires an external regulator not...

Page 14: ...ent excess sealant from going into pipe Excess sealant in pipe could result in clogged heater valves Figure 13 Gas Connection Tee Cap Pipe Joint Nipple 3 Minimum Gas Regulator PROPANE LP From External Regulator 11 W C to 14 W C Pressure NATURAL From Gas Meter 5 W C to 10 5 W C Pressure Approved Flexible Gas Hose if allowed by local codes Sediment Trap WARNING Use pipe joint sealant that is resista...

Page 15: ...a noncorrosive leak detection fluid to all joints Bubbles forming show a leak Correct all leaks at once CAUTION Make sure external regulator has been installed between propane LPsupplyandappliance See guidelines under Connecting to Gas Supply Page 13 CHECKING GAS CONNECTIONS Test Pressures In Excess Of 1 2 PSIG 3 5 kPa 1 Disconnect appliance with its appliance main gas valve control valve and equi...

Page 16: ...nMtn30 RedWoodM24 RedWoodM30 Figure 18 BG BGE Series Burner System Log Compatibility Chart Figure 17 Control Module POWER SUPPLY AND BATTERY INSTAL LATION It is helpful to have a flashlight so you can see the connections as described below Locate the battery power supply It is the black box with the red and black wires Locate the control module see Figure 17 Connect the battery power supply to the...

Page 17: ...eaning in toward burner where flame will touch the log 3 Position front right log against right side of grate prongs see Figure 20 4 Position front left log against left side of grate prongs see Figure 20 Figure 21 Installing Log Sets Middle Right Log Middle Left Log Bottom Log Pin on Front Left Log 5 Place middle right log over front right and bot tom logs as shown in Figure 21 Be sure hole in mi...

Page 18: ... when compared to the other logs Figure 24 Installing Log Set Base Assembly Ramp Log 2 The log must sit flat on the black sheet metal and behind the left metal tab as shown in Figure 25 Figure 27 Installing Logs Top Right Log Front Left Log Front Right Log Top Left Log Figure 25 Installing Log Set Ramp Log Metal Tab Front Right Log Front Left Log Figure 26 Installing Logs Rear Log 3 Place front le...

Page 19: ...liance may vary from model shown but log placement will be the same 1 Before placing any logs on the chassis you will need to remove the Air Shield located on the left side near the rear burner as shown in Figure 29 The Air Shield is held in place with one screw remove the Air Shield and place the screw back into the hole in the chassis Place the Air Shield with you owner s manual and keep 2 Place...

Page 20: ...Front Logs Left Front Log Right Front Log 4 Place left ember bed log as shown in Figure 32 The log has groove on one side that sets on the ember bed pan The back side of this log needs to rest against the front of the base assembly Make sure the flame from the ember pan does not touch the ember bed log Figure 30 Installing Fiber Ramp Log Ramp Log Metal Tab Figure 29 Removing Air Shield Air Shield ...

Page 21: ...e 36 Installing Rear Middle Log 6 The left middle log has a groove on the bottom to sit on the chassis and has to sit on the tab on the back of the left front log as shown in Figure 34 7 The right middle log has a groove on the bottom to sit on the chassis and has to sit on the tab on the back of the right front The right middle log should have a recess area that fits around the ramp log as shown ...

Page 22: ...ction on the bottom of the left top log into the recessed areasontherearandleftmiddlelogs seeFigure 38 EMBER PLACEMENT WARNING Donotuseanyotherember material not supplied with this unit WARNING Donotoperateunitwithout embermaterialcorrectlyinplaceasshown inFigures42 43 Page23 DoNOTplace ember material anywhere else on the unit Use only ember material supplied with unit Excessive or incorrectly pla...

Page 23: ...th this log set Platinum Bright Embers give a bright glow appearing as hot coals Should embers need replacing see Parts Page 45 Platinum Bright Ember placement Add em bers to front flat burner Gently remove embers from bag Separate pieces of ember material and place on surface of flat burner just behind horizontal ports as shown in Figure 42 Glowing embers rockwool placement Place glowing embers m...

Page 24: ...und the ap pliance area for gas Be sure to smell next to the floor because some gas is heavier than air and will settle on the floor WHAT TO DO IF YOU SMELL GAS Do not try to light any appliance Do not touch any electric switch do not use any phone in your building Immediately call your gas supplier from a neighbor s phone Follow the gas supplier s instructions If you cannot reach your gas supplie...

Page 25: ...the backlight will not respond to associated zone function To activate any command the backlight for the screen must be on and the command must be touched before the backlight goes off Powered via four AAA sized batteries 6V nominal with LOW BATTERY INDICATOR 5 0V Touch Screen LCD and Button Layout Not to scale Figure 44 Touch Screen LCD and Button Layout MODE Zone ROOM TEMP Zone TIME PROG Zone SE...

Page 26: ...le flame on and off based on room and set temperatures Will transmit ON command if SET TEMP SWING is higher than ROOM TEMP and will transmit OFF command if SET TEMP SWING is lower than ROOM TEMP Built in thermostat will measure room temperature All programming should be written for deg F and converted to deg C when selected Temperatures may be displayed in degrees F factory default or degrees C Pr...

Page 27: ...played To disable or re enable the Thermostat the transmitter must be in MANUAL OFF Mode then touch and hold the SET TEMP Zone and the DOWN Button simultaneously for 10 seconds The LCD screen will go blank except either THERMO and OFF or THERMO and ON will flash 3 times 0 5 seconds OFF 0 5 seconds ON to indi cate the change has been made DAY AND TIME DISPLAY The current day of week and time of day...

Page 28: ... The user will not be able to enter Program Setup or edit Program Mode settings The TIME PROG zone will continue to display the Clock and Day of week but none of the icons associated with Program Mode will be displayed To disable or re enable the Program Mode the transmitter must be in MANUAL OFF Mode then touch and hold the TIME PROG Zone and the DOWN Button simultaneously for 10 seconds The LCD ...

Page 29: ...odule press the learn switch and release There should be an audible beep indicating the module is ready to accept a transmitter code Next press the mode set button twice on the transmitter within 60 seconds to send a signal the MODE SET button must be pressed once to activate the screen lights up and then a second time for the remote and module to pair If the signal is received the module should b...

Page 30: ...lor INSPECTING BURNERS Figure 46 Correct Pilot Flame Pattern Your pilot may vary from pilots shown Pilot Burner Thermocouple Figure 47 Incorrect Pilot Flame Pattern Your pilot may vary from pilots shown Thermocouple Pilot Burner SWITCHING ON To turn the system on press the Burner ON OFF switch to the ON position see Figure on Page 29 Once the start up process is complete the main burner and pilot ...

Page 31: ...oduce increased levels of carbon monoxide NOTICE Do not mistake orange flames with yellow tipping Dirt or other fine particles are burned by heater causing brief patches of or ange flame If front burner flame pattern is incorrect as shown in Figure 49 turn heater off see To Turn Off Gas to Appliance Page 26 see Troubleshooting Page 36 WARNING Turn off heater and let cool before cleaning CAUTION Yo...

Page 32: ...to each heating season Blocked air holes will create soot We recommend that you clean the unit every three months during operation and have heater inspected yearly by a qualified service person We also recommend that you keep the burner tube and pilot assembly clean and free of dust and dirt To clean these parts we recommend using compressed air no greater than 30 PSI Your local computer store har...

Page 33: ...ressure in of water Max 10 5 W C Min 5 W C For purpose of input adjustment WIRING DIAGRAM Burner 2 Pilot Thermocouple Ground Connector to Chassis Ground or Valve Body VCS ECOMODPVI Main Module On Off Brown Optional Hi Lo Blue Learn Black Valve Safety Operator Optional Fixed Outlet MOTOR COMM POWER SWITCHES BATT V S I Variable Main Outlet Pilot Outlet Thermocouple To S Terminal on Main Module Main ...

Page 34: ...splay may show BATTERY ERROR 2 Plug power supply box to module see Page 16 3 Plug touch pad in module see Page 16 Figure 19 Check to see it is positioned as shown 4 Check to see that the control valve wiring harness blue connector is plugged in to the module Check to see that it is aligned with the mating pins If any pins are visible then the connector is not in the correct posi tion If this is th...

Page 35: ... supply box 7 Check the igniter connection at both the control module and the ODS pilot Connect if loose 8 Free igniter cable if pinched by any metal or tubing Keep igniter cable dry 9 Replace wire harness including igniter cable 10 Replace ODS pilot assembly 11 Replace ODS pilot assembly 12 Replace control module 13 Ground cable from control valve wiring harness is not grounding properly Repositi...

Page 36: ...ould be hand tight plus 1 4 to 1 2 turn You should not be able to loosen the thermocouple at the con trol valve with your hand Check the thermocouple terminal connection at the control module If it is loose remove it with needle nose pliers using the pliers slightly close the terminal s opening and reinstall on to the control module 4 While the pilot is sparking check for gas flow at the ODS pilot...

Page 37: ... while the system is lighting under load The system will not function under 3 8 volts and batteries should be replaced if the voltage is under 4 0 volts 3 Check thermocouple terminal con nection at the control module If it is loose remove it with needle nose pliers using the pliers slightly close the terminal s opening and reinstall on to the control module 4 A Contact local natural or propane LP ...

Page 38: ... work within 20 feet of the burner system If it does not replace the batteries in the remote and battery supply box Burnersystemshutsoff Controlmodule sounds 1 long beep 1 Control module is too hot 1 Check to see the fireplace size meets the minimum requirements Call technical service Burner systems shuts off 1 The SAFETY temperature setting in the remote has shut the burner system off 1 The remot...

Page 39: ...ator Slight smoke or odor during initial operation 1 Residues from manufacturing pro cesses and logs curing 1 Problem will stop after a few hours of operation Heater produces a whistling noise when burners are lit 1 Set the unit to HI by using the remote when burners are cold 2 Air in gas line 3 Air passageways on heater blocked 4 Dirty or partially clogged burner orifice s 1 Set the unit to LO by...

Page 40: ...Gas Connections Page 15 2 Replace control valve or gas control Gas odor during combustion 1 Foreign matter between control valve and burner 2 Gas leak See Warning statement at top of Page 1 Take apart gas tubing and remove foreign matter 2 Locate and correct all leaks see Checking Gas Connections Page 15 Log set cycles to pilot but room tem peraturedropstoalowerthanideallevel before log set comes ...

Page 41: ...part number 4 The description of the part 5 The quantity required 6 The installation date of the appliance If you encounter any problems or have any ques tions concerning the installation or application of this appliance please contact your dealer ACCESSORIES Purchase these appliance accessories from your lo cal dealer If they can not supply these accessories contact IHP at Astria us com for refer...

Page 42: ... 1 Cat No F0250 Model VTA LS5 1 DECORATIVE ASH BED CONTROL COVER KIT SIX PACK Cat No F1759 Model CDABKA 6 DECORATIVE ASH BED CONTROL COVER KIT Cat No F0246 Model CDABKA GAS APPLIANCE INSTALLATION KIT Cat No F0249 Model CIKA FLOOR MEDIA KIT Cat No F1762 Model FM100 For all models Includes volcanic stone burner embers and burner cinders ...

Page 43: ...2 1 J6506 Right Ember Chunk 3 1 J6207 Platinum Embers 1 J6208 Glowing Embers rockwool 1 F2950 Remote Control ODS Touchscreen 1 J5535 Bracket Left Log Support 1 J6490 Bracket Right Log Support 1 F2957 ODS Spark Wire 1 F2949 ODS Remote Wiring Harness 1 J7933 V Wire 1 Cat No Model F0124 BLAZE GLOW18EN F0128 BLAZE GLOW18EP F0132 BLAZE GLOW24EN F0137 BLAZE GLOW24EP 12 31 30 7 6 17 20 21 20 14 15 28 23 ...

Page 44: ... Pilot 1 13 F2964 Switch Momentary 1 14 J4886 Shutter Air 1 15 J5416 Tube Venturi 1 16 F2953 Shield Control Board 1 17 J5456 Gasket Burner 1 18 J5665 Bracket Air Shield 1 19 J6143 Shield Air 1 20 J6397 Bracket Pan Burner Support 2 21 J6398 Assy Pan Burner BGE2436 1 21 J6399 Assy Pan Burner BGE18 1 22 RP125489 01 Shield Air 18 BGE 1 22 RP125489 02 Shield Air 24 30 36 BGE 1 23 J3562 Connector Male 3...

Page 45: ...5705 J6554 J6554 Middle Right Log 1 4 J5706 J5712 J5718 Middle Left Log 1 5 J5704 J5716 J5716 Bottom Log Remote 1 6 J5716 J5715 J5721 Rear Log 1 PARTS LOG MODELS AndesMtn18 AndesMtn24 AndesMtn30 Andes Mountain This list contains replaceable parts used in your heater When ordering parts follow the instructions listed under Replacement Parts on Page 41 of this manual 1 2 3 4 5 6 ...

Page 46: ...nt Right Log 1 6 J5724 Back Log 1 7 J5725 Left Small Front Log 1 8 J5726 Right Small Front Log 1 9 J5727 Left Control Cover Log 1 10 J5728 Right Control Cover Log 1 PARTS LOG MODELS AndesMtn36 Andes Mountain This list contains replaceable parts used in your heater When ordering parts follow the instructions listed under Replacement Parts on Page 41 of this manual 1 2 3 4 5 6 7 8 9 10 11 ...

Page 47: ...WoodM30 KEY No CAT No LOG ID No CAT No LOG ID No CAT No LOG ID No DESCRIPTION QTY 1 J6188 D 013 J6177 D 002 J6183 D 008 Front Right Log 1 2 J6187 D 012 J6176 D 001 J6182 D 007 Front Left Log 1 3 J6190 D 015 J6179 D 005 J6185 D 010 Middle Right Log 1 4 J6191 D 016 J6180 D 004 J6186 D 011 Middle Left Log 1 5 J6192 NONE J6193 NONE J6193 NONE Ramp Log 1 6 J6189 D 014 J6178 D 003 J6184 D 009 Rear Log 1...

Page 48: ... J6652 D 038 Log Left Front 1 3 J6633 D 065 J6643 D 058 J6653 D 039 Log Right Front 1 4 J6634 D 073 J6644 D 048 J6644 D 048 Log Left Front Ember Bed 1 5 J6635 D 072 J6645 D 047 J6645 D 047 Log Right Front Ember Bed 1 6 F2943 D 066 J6646 D 040 J6646 D 040 Log Left Middle 1 7 F2944 D 067 K2008 D 041 K2008 D 041 Log Right Middle 1 8 J6636 D 068 J6647 D 042 J6647 D 042 Log Rear Middle 1 9 J7518 D 069 ...

Page 49: ...0 Bison Mountain Log Set Refractory F0144 AndesMtn18 18 Andes Mountain Log Set Fiber F0145 AndesMtn24 24 Andes Mountain Log Set Fiber F0146 AndesMtn30 30 Andes Mountain Log Set Fiber F0147 AndesMtn36 36 Andes Mountain Log Set Fiber F0148 RedWoodM18 18 Red Wood Mountain Log Set Refractory F0149 RedWoodM24 24 Red Wood Mountain Log Set Refractory F0150 RedWoodM30 30 Red Wood Mountain Log Set Refracto...

Page 50: ...____________________________ ______________________________________________________ ______________________________________________________ ______________________________________________________ ______________________________________________________ ______________________________________________________ ______________________________________________________ _________________________________________...

Page 51: ... damage to the Product will produce excessive temperatures and could result in a fire hazard c damages caused by failing to provide proper maintenance and service in accordance with the instructions provided with the Product d damages repairs or inefficiency resulting from faulty installation or application of the Product This Limited Three Year Warranty covers only parts and labor as provided her...

Page 52: ...onsult your local distributor for fireplace code information Printed in U S A 2016 Innovative Hearth Products P N 900704 00 Rev E 11 2019 1769 East Lawrence Street Russellville AL 35654 Astria us com Record the following important information about your appliance Appliance model number Appliance serial number Date appliance was Installed Type of gas appliance uses Dealer name P900704 00 ...

Reviews:

No comments

Brands by name

Popular brands

Load more brands