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35

TiVo

®

 Service Quick Guide

Getting more info

Got a question? Here’s how to find answers:

1.

Use the TiVo service help screens. For general troubleshooting, go to the TiVo Central 
screen, and select ‘Settings & Messages,’ then ‘Help.’

2.

Get how-to information online. You’ll always find the latest information about what you 
can do with your TiVo DVR or your TiVo Mini online at 

tivo.com/howto

.

3.

Use online support. Visit Astound Customer Service at 

astound.com/support

.

4.

Call Customer Support. If you still have questions, contact Astound Customer Service at 
1-800-427-8686.

Summary of Contents for Tivo service

Page 1: ...your TiVo features and settings Use Input to select the input such as TiVo box DVD player game system your TV displays If programmed Volume and Mute control the volume on your TV or A V receiver Play Pause Rewind Fast Forward or play shows in Slow Motion Press Rewind and Fast Forward up to three times for three speeds Replay repeats the last 8 seconds of the show Press and hold to jump to the begi...

Page 2: ...l Setup Follow the easy on screen instructions For more information on this and many other features go to tivo com howto Customizing your TiVo remote My Shows Plain folder contains more than one episode of the same series Folder with red or blue dot contains a show that is currently recording red or downloading transferring blue Folder with white star contains one or more shows recorded by a WishL...

Page 3: ...Welcome ...

Page 4: ... All other company product and brand names and trademarks are the properties of their respective owners ROVI COPYRIGHT PROTECTION This product incorporates copyright protection technology that is protected by U S patents and other intellectual property rights Use of this copyright protection technology must be authorized by Rovi Corporation and is intended solely for home and other limited consume...

Page 5: ...s 8 Quick Tour Finding recording shows 12 Quick Tour Watching live TV 14 Quick Tour Using the guide and mini guide 19 Quick Tour Video On Demand 29 Quick Tour Music Photos 32 Quick Tour Streaming or transferring shows 34 Getting more info 35 Troubleshooting 36 Remote control tips shortcuts 47 ...

Page 6: ...nutes When you resume watching you re behind live TV You can always get to live TV by pressing the Live TV button on your TiVo remote control Multi tuner A tuner is a device found inside DVRs TVs cable boxes anything designed to receive TV signals including the TiVo DVR A tuner picks one channel to display it tunes to that channel The TiVo DVR has multiple tuners inside and it can simultaneously r...

Page 7: ...ows and more on page 12 for more information CableCARDTM Decoder A CableCARD decoder allows your TiVo DVR to receive digital cable channels without a cable box Your TiVo DVR comes with the CableCARD already installed You should not remove the CableCARD at any time ...

Page 8: ...nterests you The Video Window The Video Window is located in the upper right corner of the TiVo Central screen and most other TiVo menu screens unless you choose to turn it off or temporarily hide it The Video Window continues playing the show you were watching when you entered the TiVo Central screen You can press the PAUSE button on your TiVo remote to pause what s playing in the Video Window an...

Page 9: ...list TiVo Suggestions new video on demand shows and more Press the UP arrow to move up to the Discovery Bar then the LEFT and RIGHT arrows to move around Press the SELECT button on an image that interests you to open an information screen about that item What to Watch Now What to Watch Now sorts through all of your channels and video provider offerings to show you a list what s available right now...

Page 10: ... a group highlight the show or group name and press the CLEAR button Note Deleting a show on your TiVo Mini will delete it from the host TiVo DVR Highlight a title and press the SELECT button to open an information screen where you ll be able to play delete or get more information about the show Using My Shows categories The left column on the My Shows list contains categories that help you quickl...

Page 11: ... Shows either alphabetically by title from A to Z or by date recorded Press the button to change how the list is sorted Press it again to switch back Grouping shows When Groups are on shows are organized into folders and a number in parentheses to the right of each folder shows how many shows it contains If you ve recorded several episodes of the same show they can all be collected into a group Yo...

Page 12: ...ls You can highlight any show in My Shows and press the SELECT button to see the program details screen which offers these options Play or Resume playing if you re returning to a partially watched show Keep until By default recordings are saved until space is needed for new shows But you always have the option to keep a show for as long as you want Just select Keep until and on the next screen cho...

Page 13: ... options View upcoming episodes or broadcasts of a show or movie or get a Season Pass recording of a series Select More options to choose how long to keep a recording by default recordings are saved until space is needed for new ones ...

Page 14: ...on the right For example if you enter the letters HOW you might see matches for the TV show How I Met Your Mother the video on demand movie How To Lose A Guy In Ten Days and the director Ron Howard Results are sorted by popularity with better matches higher in the list 3 Keep selecting letters until you see what you re searching for If you make a mistake you can press the CLEAR button to erase eve...

Page 15: ...13 TiVo Service Quick Guide episodes or an episode guide learn more about cast members and access bonus features ...

Page 16: ...LAY button to continue watching the show Next press the REWIND button and the show rewinds Press REWIND a second time to rewind faster and a third time to go even faster Press PLAY at any time to return to normal speed 3 Press PAUSE again and with the show paused press the FAST FORWARD button to move a small step forward Press REWIND to move a small step back Press PLAY to resume watching at norma...

Page 17: ...er you ll see options to record it Watching multiple shows at once Your TiVo DVR can watch and record multiple shows at the same time Go ahead try it 1 First press the PAUSE button to pause the live TV show you re watching Let s call the tuner you re watching Tuner 1 2 Press the LIVE TV button to switch to the next tuner Tuner 2 Whenever you press LIVE TV you ll switch to the next tuner in line No...

Page 18: ...e TiVo DVR clears the saved portion on the tuner you re watching and starts saving again on the new channel So if the saved portion is important to you either record the program or switch tuners instead of changing the channel To record the saved portion in addition to the rest of the program choose Record this showing Stopping a recording You can stop any recording in either of two ways press the...

Page 19: ...to enter a four digit password then enter the same password again for confirmation Turn off Parental Controls Enter the password and press the SELECT button When Parental Controls are off the password is deleted and anyone can view any shows or watch any channels Change PIN Select Change Password from the Parental Controls screen Enter a new PIN then re enter the new PIN to confirm Adjusting ratin...

Page 20: ...ows to adjust which ratings are blocked shaded in red Block Unrated Programs Some movies and TV shows are unrated Use this setting to block all unrated movies or TV shows Manage Other Ratings Additional regional ratings may be available Locking channels When a channel is locked the Parental Controls password must be entered to view the channel You can lock specific channels or all channels ...

Page 21: ...ave a red circle icon next to the title while shows that are scheduled to record are marked with a check mark for individual shows or double check mark for Season Pass recordings To move around in the guides TiVo Live Guide grid guide or mini guide Press the FAST FORWARD button to move the displayed time ahead one half hour at a time or press the REWIND button to move it backward Press the ADVANCE...

Page 22: ...wings of a program including repeats select the show from the guide then select Season Pass other options Then choose More options from the program details screen and select View other showings You can use this list to choose the showing that you want to record Recommended shows With all the programming available to your TiVo DVR or your TiVo Mini sometimes you might want show recommendations The ...

Page 23: ...he TiVo service partners or video providers Find Collections by choosing Find TV Movies Videos from the TiVo Central screen then choose Browse TV Movies then Collections When viewing a collection press the button to see options or the button to change the sort order TiVo Suggestions You can rate any show whether it s live recorded or listed in the program guide by pressing the THUMBS UP or THUMBS ...

Page 24: ...ons You can still see the TiVo Suggestions list and choose to record individual shows Watching TiVo Suggestions Recorded suggestions appear in the TiVo Suggestions group inside the My Shows list You can watch save or delete them just like any other shows Viewing the Suggestions list You can easily review a list of upcoming TiVo Suggestions From the TiVo Central screen choose Find TV Movies Videos ...

Page 25: ...ow many episodes to keep and how long to keep them using Recording Options Choose First run only if you want to skip the re runs You can cancel the recording of any episode in a Season Pass recording collection by highlighting the title in the To Do List and pressing the CLEAR button You can delete the entire Season Pass recording collection or change recording options using the Season Pass Manage...

Page 26: ...eyword Search for shows with specific words in the show or episode title description actor director year or category Title Keyword Search for shows with specific words in the show or episode title Actor Search for shows with your favorite actor Director Search for shows by a specific director Category Search for specific categories and sub categories of shows for example action movies or nature do...

Page 27: ...the list Auto record WishList programs Your TiVo DVR will automatically record any shows matching your Wishlist search criteria until you modify or delete the WishList search Edit or delete Wishlist search You can change the WishList search for example to correct a misspelling or to add a category to narrow the results or cancel it Using the Asterisk in WishList Searches To search for similar word...

Page 28: ...nflicts with a recording already scheduled on your TiVo DVR To schedule recordings online 1 Go to tivo com tco and sign in 2 In the upper right corner of the Find TV Shows page select the name of the TiVo DVR for which you want to schedule recordings 3 Use the simple or advanced search of your TV listings browse by category or channel or search the TV Listings Guide 4 From the list of search resul...

Page 29: ...nloads then To Do List You ll see a list of all shows scheduled to record in the next two weeks or so Highlight any show and press the SELECT button to see available options Canceling a recording To cancel a recording just highlight the show title on the To Do List and press the CLEAR button Viewing Recording History Choose View Recording History on the To Do List if you re curious why a particula...

Page 30: ...ght a repeating recording and press the RIGHT arrow to highlight the arrows to the right of the title then use the UP DOWN arrows to move the selected title up or down in the list Because your TiVo DVR has multiple tuners recording conflicts should be minimized However when too many shows are scheduled to record at the same time only the shows with the highest priorities are recorded Editing a rep...

Page 31: ...demand video 1 On the main Video On Demand page you ll see a list of categories like New Drama or Comedy to choose from Highlight the category you wish to browse and press the SELECT button 2 If you are offered sub categories choose a sub category and press SELECT 3 A list of available videos is displayed You ll see the video s price and when you highlight the video you ll see a brief description ...

Page 32: ... PAUSE button To resume playing press the PLAY button Rewinding Press the REWIND button You can press REWIND up to three times for three speeds When you are ready to watch press PLAY Fast Forwarding Press the FAST FORWARD button You can press FAST FORWARD up to three times for three speeds When you are ready to watch press the PLAY button Note Some videos from the available video on demand library...

Page 33: ... Service Quick Guide 3 Select the video you want to watch 4 Select Resume playing to start playing from where you left off or to play the video from the beginning press the RIGHT arrow to select from beginning ...

Page 34: ...ternet Radio Pandora is a free service that lets you create custom Internet radio stations personalized just for you playing only the music you love Just tell Pandora one of your favorite songs artists or composers and it will create a radio station that explores that kind of music You can even create stations based on genre rock pop dance show tunes classical Pandora plays all your current and ol...

Page 35: ...m animation to comedy to music and more search for a particular video or sign in to see your subscriptions and favorite videos Note A BACK option appears on every page except the home page Select it to back to the previous menu Using the LEFT arrow will not take you to the previous menu You can also search and browse for YouTube videos using the TiVo menus When you search or browse using the TiVo ...

Page 36: ... stream or transfer from the other TiVo DVR Highlight it and press SELECT If you are streaming the show you can start to watch it immediately If you are transferring the show you can choose to watch it as it transfers or continue browsing and choosing shows to transfer You can pause rewind fast forward and play streaming video or transferred shows in slow motion just as you would live TV For more ...

Page 37: ...reen and select Settings Messages then Help 2 Get how to information online You ll always find the latest information about what you can do with your TiVo DVR or your TiVo Mini online at tivo com howto 3 Use online support Visit Astound Customer Service at astound com support 4 Call Customer Support If you still have questions contact Astound Customer Service at 1 800 427 8686 ...

Page 38: ...the event of a power outage any programs scheduled to record during the power outage will not be recorded If a recording is in progress during a power outage the recording will resume once power is restored and the DVR restarts The recording will show up in two parts if the power is restored during the time the recording was made Your Season Pass requests WishList Searches and all the existing rec...

Page 39: ...nts toward your TiVo DVR or your TiVo Mini If your TiVo remote can work in RF radio frequency mode in order to control a TiVo DVR that is not within line of sight make sure the TiVo remote is paired with the DVR You ll know if the TiVo remote is in RF mode if when you press a button you see a blue light at the top of the TiVo remote If the light is red that means the TiVo remote is in IR mode Pres...

Page 40: ...ull in the near future the TiVo service informs you and suggests options such as allowing some shows to be deleted early that will allow you to schedule additional recordings With the TiVo service you always have the final say over what gets recorded and how long it s kept The amount of recording space the TiVo DVR needs varies from channel to channel and from show to show In general the more acti...

Page 41: ...ties repeating recordings are Season Pass shows and auto recording WishList shows To open the Season Pass Manager go to TiVo Central then choose Manage Recordings Downloads then Season Pass Manager Select the show you know you want to record and move it higher in the list to make sure it has a higher priority You can sometimes resolve recording conflicts by changing the Stop Time or Start Time Rec...

Page 42: ...it was more than 36 hours ago your TiVo DVR may be having trouble connecting to the TiVo service Select View network diagnostics then Test Connection to test the current settings If the test connection does not succeed see General network troubleshooting tips at tivo com support for connection troubleshooting Once you have made a successful test connection start a regular connection by selecting C...

Page 43: ...king whether you d like to add more time at the end of the recording just in case it goes into overtime If you are watching a show while it s being recorded you can add extra recording time from the Recording Options screen To open Recording Options select the show from your My Shows List then choose Modify recording then Recording options Is there a way to record a show that will not be aired for...

Page 44: ... your Season Pass recording may be set to record First Run Only shows The show may have been deleted from the My Shows list by someone else in your household The show may have been canceled by the network There may have been a conflict when requesting another show and the proposed resolution was to delete the missing show earlier than planned If you accepted that resolution the show would have bee...

Page 45: ...erbox or side bars to the picture The audio and video are out of sync The audio and video may re sync if you change channels You may be able to re sync audio and video by pressing the REPLAY button Press the TiVo button to go to the TiVo Central screen then press the LIVE TV button to return to live TV Restart your TiVo DVR or your TiVo Mini See Restarting your TiVo DVR or your TiVo Mini on page 4...

Page 46: ...n or the LIVE TV button My audio system is set up to play in stereo but it is only playing mono Make sure that Default Audio Program stereo is selected on the Audio settings screen From TiVo Central select Settings Messages then Settings then Audio Be sure you connected audio using the TiVo DVR or your TiVo Mini s L R Audio Out jacks I can t select an alternate audio track Recorded shows such as t...

Page 47: ...ble outage check with your service provider Your video cable may have come loose Make sure all the cable connections on the back of your TiVo DVR or your TiVo Mini are secure The cables you are using to connect your TiVo DVR or your TiVo Mini to your TV or other equipment may be damaged or defective Try exchanging the cables connected to the TiVo DVR or your TiVo Mini with other cables that you kn...

Page 48: ...nutes To restart the TiVo DVR or your TiVo Mini go to TiVo Central screen and select Settings Messages then Help Choose Restart or reset system then Restart the TiVo Box As a safety measure press the THUMBS DOWN button three times then press the ENTER button Note If you cannot access the TiVo menus you can restart the TiVo DVR or your TiVo Mini by unplugging the power cord waiting 15 seconds and p...

Page 49: ...ton to see the mini guide a snapshot of what s coming up on the next three channels The CH UP DOWN button does more than change the channel it also pages up or down through lists of shows or menu items Press the ADVANCE button to move forward 30 seconds Press and hold to catch up to live TV or jump to the end of a recorded show Press the REPLAY button to jump back 8 seconds Press and hold to jump ...

Page 50: ...l Setup Follow the easy on screen instructions For more information on this and many other features go to tivo com howto Customizing your TiVo remote My Shows Plain folder contains more than one episode of the same series Folder with red or blue dot contains a show that is currently recording red or downloading transferring blue Folder with white star contains one or more shows recorded by a WishL...

Page 51: ...your TiVo features and settings Use Input to select the input such as TiVo box DVD player game system your TV displays If programmed Volume and Mute control the volume on your TV or A V receiver Play Pause Rewind Fast Forward or play shows in Slow Motion Press Rewind and Fast Forward up to three times for three speeds Replay repeats the last 8 seconds of the show Press and hold to jump to the begi...

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