18. Trouble Shooting Guide
Symptom
Solution
Player will not turn on
Battery is weak or not installed
properly, recharge the battery and
install properly.
Hold switch is in the lock position, slide
switch to the Unlock position.
No buttons work
Hold switch is in the lock position, slide
switch to the Unlock position.
Turn off few second
after switching On
Battery is weak, recharge the battery.
No sound
Earphones are not inserted, please
insert earphone. Volume is set too
low, raise the volume using the
button.
Cannot playback MP3
songs
The MP3 files are corrupted, download
uncorrupted files.
Characters in display
are corrupted
Check the Language and confirm
whether the right language has been
selected.
No play time display
The MP3 song was creating in VBR
format, so VBR info replace the play
time. Re-compress the MP3 song in fix
rate, it will solve the play time problem.
The computer is not
recognizing the player
The USB cable is not securely
connected. Make sure USB cable is
securely connected.
Driver is not installed or computer is
not compatible. Install driver for PC
with Window 98SE.
ALLURE Series ASE 2
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