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material, the customer must reference the valid Adams Rite Purchase Order
number upon which the product was originally ordered. If the original Purchase
Order number is not available, at Adams Rite’s option a credit may be issued at
the customer’s current cost. This decision will be made solely by Adams Rite in
accordance with the provisions of these Terms.
Transportation charges and insurance on all returned materials must be prepaid
by the purchaser when merchandise is ordered in error. On goods returned for
customer convenience, when the purchaser returns materials in compliance with
these Terms which are accepted by Adams Rite, the purchaser may be issued a
credit for 65% of the purchase price, with 35% charged by Adams Rite for
handling and reprocessing. All refunds will be in the form of a credit.
Cancellation
As an industry leader, Adams Rite is committed to maintaining the highest
standard of quality and ensuring strict compliance to industry codes. Adams
Rite’s proud history of customer service and manufacturing agility allow quick
response times to customer’s changing needs, which may include special orders
or product modifications. Please be advised that all product modifications require
special authorization to ensure the order fully meets customer’s expectations.
Customers are asked to allow for an extended lead time on all special orders.
Please note that at Adams Rite’s option, product modifications and other special
orders cannot be changed, cancelled, or returned once a ship date has been
provided on an order acknowledgement by Adams Rite.
Adams Rite prides itself on introducing new, industry-relevant, feature-rich
products. Since new solutions will surpass the capabilities of older product lines,
historical products may be subsequently discontinued. Every effort will be made
to announce new product introductions as well as product discontinuations in a
manner that allows customers advanced notice of these events. Once a product
line is discontinued orders will be fulfilled in order of receipt, although Adams Rite
cannot guarantee all orders can be filled. Repair services and spare parts for
discontinued product lines will be available for some reasonable time period.
Adams Rite reserves the right to replace discontinued product with an equivalent
product as deemed by Adams Rite.
