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Customer Care Center
1-800-898-1879
www.askona.com
Troubleshooting
Error messages
If a fault occurred during the program cycle, an
LED will flash next to Start/Stop and the Door
Opening button.
L1
L2
L4
L3
After taking the measures described below, turn
off the machine to exit error message mode.
L1 Overflow Fault
1. Shut off the water tap.
2. See "Drainage error".
L2 Water Outlet Fault
Check:
• that nothing is stuck in the drain hose outlet.
• that the drain pump is not blocked by foreign
objects. Clean the pump. See the "Care and
maintenance instructions" chapter.
• that there are no kinks in the drainage hose.
After taking action, run the Drain program or
press the Door Opening button (key symbol) to
empty the machine. If this does not resolve the
problem, call the Customer Care Center.
L3 Water Inlet Fault
Check:
• that the tap on the water pipe is open.
• that the filter in the machine's fill valve is not
blocked.
Action:
1. Shut off the water tap.
2. Unscrew the hose.
3. Clean the filter in the machine's fill valve.
4. Screw the hose back on.
5. Turn on the tap.
6. Run the program again to check whether the
error has been fixed.
7. If this does not resolve the problem, call the
Customer Care Center.
L4 Imbalance
The machine stops the spin cycle if there is too
much imbalance. The washing machine restarts
the spin cycle and hopefully the laundry is better
distributed in the drum. This procedure can be
repeated up to
10 times. If the machine still fails to find a good
balance, the program jumps to the next step.
The error message requires no action.
