Customer Care Center
1-800-898-1879
www.askousa.com
Problems
Possible causes
Action
Stains on stainless steel or
silver
Stains which remain after
dishwashing
Rattling sound during
dishwashing
The machine will not start
• Certain food remnants such
as mustard, mayonnaise,
lemon, vinegar, salt, and
dressings can cause stains
on stainless steel if allowed
to remain for any length of
time. All stainless steel can
mark silver if allowed to come
into contact during the dish-
washing process. Aluminum
can also cause stains on
dishes
• Lipstick and tea can be dif-
ficult to remove
• The dishes are not properly
loaded or the spray arms are
not rotating
• You have forgotten to switch
on the main switch
• The door is not closed properly
• The home’s circuit breaker
has tripped
• The plug is not plugged in
• The water tap is off
• Overfilling/leakage
• A whirring sound (the drain
pump) is heard from the
machine, which ceases when
the power is turned off at the
main power switch
• Rinse off food residue
of this type if you do not
intend to start the dish-
washer immediately
• Seperate your cutlery into
various compartments in
the basket. Make sure sil-
ver and stainless steel are
not together
• Heavier programs are longer,
and use higher temperatures
for dirtier loads. Use a heavi-
er program better suited for
the load
• Check that the china is
loaded securely. Spin the
spray arms to make sure they
rotate
• Check
• Check
• Check
• Check
• Check
• Contact our Customer Care
Center
1. Shut off the water tap
. Unplug the electrical plug
from the outlet
. Contact our Customer Care
Center at the number at the
bottom of the page
