3
Illustration
Solution
Cause
Investigation
Indication
Ensure that the tip of the inlet
pipe is fully immersed in the soap.
For earlier models check that the
pipe has not been pushed so far
that the tip has risen above soap
level. The new models have an
additional sleeve for the pipes
preventing this from occuring.
Tip of inlet pipe is not
immersed in soap
Pump and compressor are making
a sound when sensor is activated
Multifeed units only
Foam not
dispensing
Check that all pipes are connected
firmly to the pump. If necessary
remove pipe, cut 7 mm and
replace firmly.
6mm pipe connecting
pump to dispenser outlet
has come loose
8 mm pipe connecting
pump to tank has come
loose
Replace the Pump: Pump
assembly for wall and deck-
mounted dispenser PN 07222028;
Multifeed Pump assembly for wall
and deck-mounted dispenser PN
07222034
Damaged pump
Pump is making a sound when
sensor is activated, but the
compressor is not.
O-RING VISIBLE –
NOT CONNECTED PROPERLY
ONLY THE GROOVES ARE VISIBLE –
CONNECTED PROPERLY
Insert fully, remove the O ring if
necessary
AUX connector not fully
inserted
Compressor is making a sound
when sensor is activated, but the
pump is not.
Replace the Pump: Pump
assembly for wall and deck-
mounted dispenser PN 07222028;
Multifeed Pump assembly for wall
and deck-mounted dispenser PN
07222034
Damaged Pump
O-RING VISIBLE –
NOT CONNECTED PROPERLY
ONLY THE GROOVES ARE VISIBLE –
CONNECTED PROPERLY
The connector should be inserted
fully until the white o-ring is
not visible. Remove the o-ring if
necessary
AUX connector not fully
inserted
Sensor is
blinking when
hand is placed
in front
Pump is not
making sound
when the sensor
is activated
Foam not
dispensing
Press
Replace the Pump: Pump
assembly for wall and deck-
mounted dispenser PN 07222028;
Multifeed Pump assembly for wall
and deck-mounted dispenser PN
07222034.
Rinse warm water through the
pipe and the body of the soap
dispenserall the way to the
nozzle.
Refill button on pump
does not activate the
pump.
Damaged pump
(discharge from
housing).
Run warm water through pipe,
pump, and body all the way to
the nozzle. Replace with soap of
correct viscosity. NOTE: Using the
soap dispenser with high viscosity
soap may cause permanent
damage to the pump and shorten
the lifecycle.
Debris or dried soap in
the tank or tubing
