2
Illustration
Solution
Cause
Investigation
Indication
O-RING VISIBLE –
NOT CONNECTED PROPERLY
ONLY THE GROOVES ARE VISIBLE –
CONNECTED PROPERLY
The connector should be inserted
fully until white o-ring is not visible.
Remove the o-ring if necessary
AUX connector not
fully inserted
Continuous discharge from
the nozzle
False activation:
Foam dispensing
Min 300 mm.
Bottom of the washbasin
Eliminate any cause of reflection and
if necessary use appropriate remote
control PN 07100005 to shorten
detection range.
Reflection issue from
basin or other object
Random discharge from the
nozzle
Replace the Pump: Pump
assembly for wall and deck-mounted
dispenser PN 07222028;
Multifeed Pump assembly for wall and
deck-mounted dispenser
PN 07222034.
Rinse warm water through the pipe
and the body of the soap dispenser all
the way to the nozzle.
Soap discharging from
pump housing.
Fill with soap with correct viscosity
(up to 100 cPs) and prime pipes using
the fill button on remote control.
Soap tank is empty.
Pump and compressor are
making a sound when sensor
is activated
Foam not
dispensing
Press
FILL
Button
Prime the soap dispenser by pressing
the fill button on the remote or by
pressing the refill button located at
the bottom of the pump, until foam
exits the nozzle.
Soap dispenser has
not been primed
Replace the Pump: Pump
assembly for wall and deck-mounted
dispenser PN 07222028;
Multifeed Pump assembly for wall and
deck-mounted dispenser
PN 07222034.
Damaged pump
(discharge from
housing)
Run warm water through pipe, pump,
and body all the way to the nozzle.
Replace with soap of correct viscosity.
NOTE: Using the soap dispenser
with high viscosity soap may cause
permanent damage to the pump and
shorten the lifecycle.
Debris or dried soap
in the pipe or tank
Soap Viscosity
(up to 100 cPs)
High viscosity soap
(>100 cPs)
Unbend or straighten pipes.
Bent pipes
