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Operating Manual - digiMIX24 Digital Mixer
10 TROUBLESHOOTING
10.1 No sound
Is the mic/line input cable plugged in and wired properly? If the mic is a condenser mic, is phantom power on? Is there activity
on the input LED meter? Is the input muted or its fader turned down? Is the input assigned or sent to the proper output? Is the
output turned down or muted? Are the power amps off or their level controls turned down? Is the input assigned to a subgroup or
DCA which is muted or turned down? Are the HPF or LPF filters properly set in the PEQ section to allow the desired passband?
Is the noise gate engaged and its threshold set so high that it always shuts off the signal?
10.2 Distorted sound
Is the input LED Clip light on? If so, turn down the input source or reduce the input trim control until the input LED signal
peaks between 0-4 on the input meter bar. If there is still distortion, is the input fader too high? Is the Comp/Limiter engaged
and its gain control set too high? Does a PEQ or GEQ filter have too much boost?
10.3 Excessive hiss
Hiss is caused by insufficient gain on the input stages and too much gain in the output stage. Be sure to have a strong input
signal, adjusting the input trim control so the signal peaks are between 0 and 4 on the input LED meter bar.
10.4 Control does nothing
Is the desired input, output, or FX selected? If an expander/gate or comp/limiter control does not work, is the function turned
ON? If the PEQ or GEQ controls do nothing, is the function turned on or is the EQ Bypass button lit up?
10.5 No sound in headphones when using solo button
Are the headphones turned down? If the PFL button is pressed, is there sufficient input signal? PFL means "pre-fader listen",
so the position of that channel's fader will not affect solo. If PFL is off, is the channel fader still turned down? If the input is
assigned to a DCA or subgroup, is the DCA or subgroup still turned down or muted?
10.6 FX not working
Three things are necessary for an FX to work properly.
1) FX must be properly defined. Press FX1 or FX2 to define, edit, or load an effect. Make sure the <Wet-Dry> mix control is properly set.
2) Inputs must have their signal sent to the FX1 or FX2 bus. Select an input and use the <Assign> function to send pre or post-
fader signal to the FX bus using the touchscreen FX1 or FX2 controls.
3) FX1 and FX2 must be assigned to main, subgroup, or aux outputs. Select the FX1 or FX2. then press the Assign button to
send it to the main, subgroup, or aux outputs.
10.7 iPad digiMIX24 app troubleshooting
1) There are no IP addresses in my Device List.
Is the mixer turned on and properly connected to the same network that the
wifi router is connected to? Is the iPad's wifi turned on? The iPad app may have timed out, so refresh the device list by first
pressing "Demo", then press the small grey box in the upper left corner of the resulting mixer screen to return to the startup
page. This causes the app to re-discover all online mixers and display their IP address.
2) The app won't control the mixer.
Is there more than one instance of the iPad app open?
Is there more than one mixer on the
network? Several mixers can be connected to the same network for remote iPad control, however the digiMIX24 app can only
connect to one mixer at a time. Make sure you are connected to the right mixer. On start-up, the digiMIX24 app discovers and
lists all available mixers by their IP address/mixer name. Select a mixer from the Device List and press "Connect" to control that
mixer. Once connected, both the app and the mixer's touchscreen show a green box in the upper left corner. A grey box means
the connection has been lost. To control a different mixer, the app must first be closed and then re-launched.
3) Can I use more than on iPad on one mixer?
No, only one iPad at a time can be used with a mixer. If a second iPad connects
with that mixer, it takes over control. The last iPad connected always has control.
4) The iPad app connects to the mixer, but doesn't work and shows the error message "Warning: Recall current scene
has failed, continue?":
This can mean that the iPad app is connected to a mixer running older firmware. The mixer firmware
must be
updated
to at least v5.0 to use with iPad app v5.0 or higher. ???
