© 2021 United States Stove Company
19
TROUBLESHOOTING
WARNING: TURN THE APPLIANCE “OFF” AND ALLOW TO COOL BEFORE SERVICING. ONLY A
QUALIFIED SERVICE PERSON SHOULD SERVICE AND REPAIR THE HEATER.
PROBLEM
POSSIBLE CAUSE
REMEDY
When the ignitor
button is pressed,
there is no spark
at ODS/pilot.
Ignitor electrode positioned
wrong.
Replace ignitor.
Ignitor electrode is broken.
Replace ignitor.
Ignitor electrode not
connected to the ignitor
cable.
Reconnect ignitor cable.
Ignitor cable pinched or wet.
Free ignitor cable if pinched by any metal or tubing.
Keep ignitor cable dry.
Broken ignitor cable.
Replace ignitor cable.
Bad piezo ignitor.
Replace piezo ignitor.
Appliance
produces
unwanted odors.
Appliance burning vapors
from paint, hair spray, glues,
etc.
Ventilate room. Stop using odor causing products
while heater is running.
Gas leak.
Locate and correct all leaks.
Initial burn off.
Ventilate room and turn unit on high until odor
is gone. Odor should be gone after 6 hours of
continuous use.
Appliance shuts
off during use.
Not enough fresh air is
available for ODS/ pilot to
operate.
Open window and/or door for ventilation.
Low line pressure.
Contact local gas company.
ODS/pilot is partially clogged. Clean ODS/pilot.
Defective Thermopile.
Check pilot flame, check wire connections, check
output, should be 325 millivolts across TH/TP and TP
Terminals with On/Off switches Off.
Restrictions in incoming air
flow.
Check for bottom riser on glass door, sunken
fireplace, excessive lava rock/cinders densely packed
against grate.
Gas odor even
when control
knob is in OFF
position.
Gas leak.
Locate and correct all leaks.
Control valve defective.
Replace control valve.
