ASCOM Ascotel Office 35 Operating Instructions Manual Download Page 1

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Ascotel

Office terminals by

ascom

Office 35

Operating Instructions

with safety information

www.ascom.com/pbx/ascotel/terminals

20321618en_ba_a0

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Summary of Contents for Ascotel Office 35

Page 1: ...l Office terminals by ascom Office 35 Operating Instructions with safety information www ascom com pbx ascotel terminals 20321618en_ba_a0 All manuals and user guides at all guides com a l l g u i d e s c o m ...

Page 2: ...scotel terminals Operating and Display Elements 63 304 1 18 17 16 15 14 2 3 4 10 5 8 9 9 6 7 11 12 13 4 GHI 5 JKL 6 MNO 9 WXY Z 7 PQR S 8 TUV 2 ABC 3 DEF 1 0 MENU MENU ABC END ABCDEFGHIKLMNOPQRSTUVWXY ABCDEFGHIKLMNOPQRSTUVWXœ All manuals and user guides at all guides com ...

Page 3: ...res key Function key 1x short Activates function 2x short Deactivates function Long Configures key Team key 1x short Makes call or answers call 2x short Makes announcement to team partner Long Configures key Line key Short Seizes line 9 Write on label 10 Redial key Short Calls up numbers last dialled Long List of answered calls 11 Volume cursor keys Adjusts volume moves cursor 12 Loudspeaker key L...

Page 4: ...M Microphone switched on m Microphone switched off Ms Handsfree mode activated s Loudspeaker activated T Function activated Foxkey i Information available Text mode activated Note For a detailed description of the operating and display elements please refer to the section Using the Display and Operating Elements All manuals and user guides at all guides com ...

Page 5: ...ant to Use Functions in a Call 21 You Are Away from Your Desk 23 You Are a Team Member 27 You Want to Use Your Phone Efficiently in Special Situations 28 You Are Using Line Keys 34 Personalizing Your Phone 36 Basic Settings 36 Setting the Ringing Properties 41 Phone Book Management 42 Configuring the Keys 43 Configuring Line Keys 48 Defining Functions 50 Alpha Keyboard and Extended Keypad 51 Insta...

Page 6: ...quipment Provided Equipment Provided Optional Equipment Phone Handset Phone cord Handset cord 63 304 Alpha keyboard Extended keypad Different coloured keypad cover Headset All manuals and user guides at all guides com a l l g u i d e s c o m ...

Page 7: ...y other faulty behaviour on the part of a product Liability for loss of profit shall be excluded in any case Maintenance Use original accessories only Make sure all installation and repair work is carried out by a specially qualified technician Always use a soft moistened or antistatic cloth to clean your telephone Do not use chemicals or other chemical products Ambient conditions Do not operate t...

Page 8: ...ed if this feature is supported by your provider Pick up the handset or Press the Loudspeaker key The handsfree mode is activated Note The caller s number appears on the display if it was transmitted The caller s name is also shown if the number is in the phone s or system s memory If there is not enough space on the display a appears Use the Info key to display more information Put the handset on...

Page 9: ... the room to be able listen to the conversation In the open listening mode the loudspeaker is also switched on Enter the number using the digit keys The display shows the number Note Use the Correction key to delete wrong digits Pick up the handset The number is dialled Press the Redial key The first number on the redial list is displayed To scroll through the last 10 numbers max press the Redial ...

Page 10: ...eactivated Note To end a call in the open listening mode press the Loudspeaker key and put the handset on hook If you only put the handset on hook the phone goes into the handsfree mode During a call Press the Loudspeaker key The open listening mode is activated Put the handset on hook The handsfree mode is activated Note Make sure the handsfree microphone is not obstructed Should the sound qualit...

Page 11: ... call up info lines If there is not enough space on the display to show the entire text a appears Press the Info key to see the rest of the text Keys Pressing a Key Depending on the current situation a key may have various functions The function activated depends on the number of times the key is pressed or whether it is pressed quickly or held down for a moment Here are some examples Press the Me...

Page 12: ...d special characters with the digit keys you need to be in text mode The display shows the symbol when your are in text mode You can switch back and forth between number mode and text mode during your input The characters are assigned to the digit keys as follows 2x short Press the key twice in quick succession 2x 3x 4x etc In text mode press the key twice three times four times etc Press the Foxk...

Page 13: ...orrect it The number is not dialled until you go off hook for example by picking up the handset J K L 5 j k l 5 M N O 6 Ñ Ö Ø m n o 6 ñ ö ø ò P Q R S 7 p q r s 7 ß T U V 8 Ü t u v 8 ü ù W X Y Z 9 w x y z 9 0 Space 1x 2x 3x etc Press the digit key repeatedly until you get the character you want A a To switch to lower case Press Foxkey A a A a To switch to upper case Press Foxkey a A Note The switch...

Page 14: ...g it by pressing the END key Signals Indicator LED Signals To delete the last character Press the Correction key To end the input without saving Press the END key Note You can go to the character you want to delete with the Cursor keys see Moving the Cursor Use the or key to move the cursor Press the END key Undoes the last action Note To put the phone back into idle state you may have to press th...

Page 15: ...be stored on the phone or in the system The surname and first name have to be separated by a space for example no s 6 6 7 for Noble Stephen Use the key to enter spaces Ask your system administrator whether you should start with the surname or the first name Press the corresponding digit key once for each letter For each letter the display shows the corresponding digit for example a 6 for the lette...

Page 16: ...rresponding Foxkey The displays shows the selected phone book after Dialling by name or 2x short To search the private phone book Press the Alpha key twice in quick succes sion Letter input is activated The display shows Dialling by name Private Enter the first letter The phone searches for matching names Note Upper or lower case letters and German umlauts do not influence the search If the phone ...

Page 17: ...ntries Enter the first letter The phone searches for matching names Note The search function is not affected by upper lower case or umlauts ä ü etc If the phone was unable to find a matching name the display will show List empty You may have to enter another letter before the name you want or a list of names is displayed Use the Scroll keys on the Alpha keyboard to scroll through the names until t...

Page 18: ...ress the Menu key repeatedly until the display shows List of answered calls List of answered calls Press the List of answered calls Foxkey v V To scroll through the list of answered calls Press the v or V Foxkey Pick up the handset The person is called Note You can also access the list of answered calls by pressing the Redial key and holding it down for a moment Activate the key s first allocated ...

Page 19: ...ation You called someone and hear the busy tone or idle tone Callback To activate a callback request Press the Callback Foxkey The display shows Done Put the handset on hook The display shows Call expected and Cancel Note You can have 1 active callback request at a time Your callback request will automatically be cancelled by the system after about half an hour You can also cancel the callback req...

Page 20: ...ent After an attention tone you will be addressed via your loudspeaker You can listen to the announcement or stop it Call waiting Press the Call waiting Foxkey You hear the dialling tone Note If the person rejects your call request or if call waiting is not possible the call is disconnected busy tone Enter the phone number of the subscriber or group Press the Menu key repeatedly until the display ...

Page 21: ...rokering is possible with both internal and external subscribers You can also broker between conference parties as a group and an enquiry call party Enquiry call Press the Enquiry call Foxkey Your original call partner is put on hold Enter the phone number of the enquiry call party The enquiry call party is called You hear the ring back tone To end the enquiry call Press the END key You are now ba...

Page 22: ...g can only be used with Procedure 76 Enquiry call Press the Enquiry call Foxkey Your original call partner is put on hold Enter the other party s phone number The other party is called Connecting with notification Wait until the person has answered the call Announce the call party Put the handset on hook Your call partner and the other party are now connected with each other or Connecting without ...

Page 23: ...sence Key You want to leave your desk and set up your phone for your absence Your phone has an Absence key It is factory set as a call diversion key By simply pressing the Absence key you can activate a call diversion To connect the call party on hold Press the Menu key repeatedly until the display shows Conference Conference Press the Conference Foxkey The call party on hold is now included in th...

Page 24: ... Cancel Foxkey Press the Menu key repeatedly until the display shows Divert Divert Press the Divert Foxkey v V Press the v or V Foxkey repeatedly until the display shows Divert to subscriber OK Press the OK Foxkey Enter the person s phone number OK Press the OK Foxkey The display shows Diverted to Note If a call is to be diverted only when you are in a call select Divert busy instead of Divert Sub...

Page 25: ...ned within the system You can select the contents of your message from a list of 16 predefined texts These texts can be edited to suit your requirements The predefined texts are specified in the system configuration Press the Menu key repeatedly until the display shows Divert Divert Press the Divert Foxkey v V Press the v or V Foxkey repeatedly until the display shows Call for warding to subscribe...

Page 26: ...f you activate a call diversion the message you have left on your phone will be deactivated long Press the Menu key and hold it down for a moment The configuration mode is activated Press the Menu key repeatedly until the display shows Lock Lock Press the Lock Foxkey Use the digit keys to enter the code For each digit entered the display shows an OK Press the OK Foxkey v V Press the v or V Foxkey ...

Page 27: ... Team key is activated acting as a busy display It flashes when the team partner receives a call It remains lit while he is in a call Calling a Team Partner You want to call a team partner as quickly as possible Requirement You have configured a configurable key as a Team key and stored the team partner s phone number under it Cancel Press the Cancel Foxkey You are prompted to enter the code Use t...

Page 28: ...e to reach an internal subscriber and thus want to leave a message You can send a message to an internal subscriber The message will appear on the person s display While the LED next to the Team key is flashing Pick up the handset You hear the dialling tone Press the Team key You are through to the subscriber who is calling your team partner Note Depending on your phone s configuration as soon as ...

Page 29: ... the Message Foxkey v V Press the v or V Foxkey repeatedly until the display shows the message you want Edit the message contents if necessary OK Press the OK Foxkey v V Use the v or V Foxkey to select the destination Subscriber Group or All OK Press the OK Foxkey For subscriber and group Enter the phone number OK Press the OK Foxkey The message is sent Note If the display shows Not available the ...

Page 30: ...essage remains stored Note The next message is only retrieved from the memory once you have deleted a message The LED remains lit as long as there are still messages in the memory Call To answer the callback request Press the Call Foxkey The person is called or Delete To reject the callback request Press the Delete Foxkey The callback request is rejected Press the Menu key repeatedly until the dis...

Page 31: ...e calls for example a corridor phone or a phone in a meeting room Authorized subscribers can activate such phones so they can make one chargeable call To do so you will need your own phone number and a PIN Any call charges incurred will be charged to you on a user pays basis Situation DTMF is deactivated in the configuration mode using OFF long To activate deactivate DTMF Press the key and hold it...

Page 32: ... can answer from any internal phone Press the Menu key repeatedly until the display shows Find Find Press the Find Foxkey Enter the phone number of the person to be paged OK Press the OK Foxkey The person is paged and sees your phone number on the pager Press the Menu key repeatedly until the display shows Call pick up Call pick up Press the Call pick up Foxkey v V Use the v or V Foxkey to select ...

Page 33: ...umber the date and time of the call MCID has to be enabled by your provider Your provider will inform you about accessing the recorded call data Press the Menu key repeatedly until the display shows Call pick up Call pick up Press the Call pick up Foxkey v V Use the v or V Foxkey to select General call OK Press the OK Foxkey You are connected with the person who made the general call Note MCID has...

Page 34: ...LEDs next to the Line keys flash rapidly You want to answer the call on one of the Line keys To decide which call to answer on which Line key simply press one of the Line keys If you pick up the receiver without pressing a Line key you are connected with the call on the line with the highest priority Making a Call via a Line Key You want to make a call via a Line key You can make a call via any fr...

Page 35: ...rom outside the system For external remote control the sys tem administrator has to give you the dial in number The remote control is initiated using a special procedure You can then enter the function commands and procedures in the usual way Park Press the Park Foxkey The display shows Done The LED next to the Line key flashes slowly To retrieve a parked call party Press the relevant Line key You...

Page 36: ... Menu key and hold it down for a moment The configuration mode is activated Press the Menu key repeatedly until the display shows Display Display Press the Display Foxkey The display shows the current contrast setting v V Set the contrast with the v or V Foxkey OK Press the OK Foxkey The contrast setting is stored long Press the Menu key and hold it down for a moment The configuration mode is acti...

Page 37: ...ume of the handset and loudspeaker The new volume will remain stored even after the call is ended Situation German is set as the language on your phone long Press the Menu key and hold it down for a moment The configuration mode is activated Press the Menu key repeatedly until the display shows Language Language Press the Language Foxkey The display shows the set language v V Use the v and V Foxke...

Page 38: ...ng the headset mode to make phone calls and open listening is activated you can activate handsfree operation by pressing the Handsfree operation Foxkey The headset is then deactivated automatically The phone s loudspeaker and microphone are activated If you are using the headset mode to make phone calls and open listening is activated you can activate handsfree operation by pressing the Handsfree ...

Page 39: ...igit keys to enter the new code For each digit entered the display shows an OK Press the OK Foxkey The display shows Confirmation Use the digit keys to enter the new code a second time For each digit entered the display shows an OK Press the OK Foxkey The new code is stored long Press the Menu key and hold it down for a moment The configuration mode is activated Press the Menu key repeatedly until...

Page 40: ... with QWERTY rather than QWERTZ on non English keyboard layouts long Press the Menu key and hold it down for a moment The configuration mode is activated Press the Menu key repeatedly the display shows Handsfree operation Handsfree operation Press the Handsfree operation Foxkey v V Use the v or V Foxkey to select the type of call for which handsfree op eration is to be activated automatically OK P...

Page 41: ... key Louder Press the key long Press the Menu key and hold it down for a moment The configuration mode is activated Press the Menu key repeatedly until the display shows Ring Ring Press the Ring Foxkey The display shows Ringing volume v V Set the ringing volume with the v or V Foxkey OK Press the OK Foxkey The display shows Ringing melody v V Select the ringing melody with the v or V Foxkey OK Pre...

Page 42: ...rs stored in the system Press the Menu key repeatedly in the idle state until the displays shows Phone book Phone book Press the Phone book Foxkey The display shows Edit Edit Press the Edit Foxkey The display shows New New Press the New Foxkey The display shows Enter number Use the digit keys to enter the phone number you want to store OK Press the OK Foxkey The display shows Enter name Note The t...

Page 43: ...o find an entry Press the v or V Foxkey The display shows the entry s phone number Note You now have different options Change To change an entry Press the Change Foxkey The display shows the old phone number Use the digit keys to enter the new phone number OK Press the OK Foxkey The display shows the old name Use the digit keys to enter the new name OK Press the OK Foxkey The data is now stored or...

Page 44: ... down for a moment or long To store a phone number under the Foxkey Press the Foxkey and hold it down for a moment in the appropriate place in the idle state Note From here on the operating sequence is the same as for Storing under a configurable key 2 storage locations and storing under the Foxkey 1 storage location Note Key already configured See Clearing a key v V Use the v or V Foxkey to selec...

Page 45: ...e OK Press the OK Foxkey 2 The second phone number is stored long To store a function under a configurable key Press the key and hold it down for a moment Key not configured The display shows Number key or Press the Info key repeatedly until the display shows your personal Foxkey al location long Storing a function under the Foxkey Press the Foxkey and hold it down for a moment in the appropriate ...

Page 46: ...on If necessary configure the function Note See also Defining Functions OK To confirm the function and setting Press the OK Foxkey The display shows MEMORY2 and the code for deactivating the function OK Press the OK Foxkey The function is stored under the key The display briefly shows Key is stored long Press the configurable key and hold it down for a moment Key not configured The display shows N...

Page 47: ...ey for answering the call by pressing the Team key Handset for an swering by picking up the handset and Handsfree for automatically an swering with handsfree Note The Handset and Handsfree settings only work when the ringing signal is activated OK Press the OK Foxkey The display shows Priority or No priority Note The Priority function is available only if you selected Handset or Hands free as the ...

Page 48: ...eam key v V Use the v or V Foxkey to select the Clear key entry OK To clear a key Press the OK Foxkey The key configuration is cleared long Press the Line key you want and hold it down for a moment The display shows Line key OK Press the OK Foxkey The display shows Ringing properties Ringing ringing delay v V Use the v or V Foxkey to select ringing ringing delay Off for no ringing tone On for imme...

Page 49: ...oxkey The display shows Priority or No priority Note The following function is available only if you selected Handset or Hands free as the answering mode v V Use the v or V Foxkey to select priority 1 8 Note 1 stands for the highest priority 8 for the lowest OK Press the OK Foxkey The display shows Seize v V Use the v or V Foxkey to select the type of line seizure Key for connecting with the corre...

Page 50: ...can either carry out a function directly or store it under a key The following function commands are available see Entering letters and characters Examples of how to define a function Functions are carried out depending on the current status There are two possible states In a call and Not in a call see Table Procedures A Seize line with highest priority I Seizes line X Disconnect P 1 second pause ...

Page 51: ...or to the right End END key Cursor on the left Cursor to the left Tab Jumps to the next editing field Cursor up In a list moves up one line to the next line or if no line is high lighted highlight the bottom line Del Correction key Cursor down In a list moves down one line to the next line or if no line is highlighted highlight the top line Control A Calls up the list of answered calls Control U C...

Page 52: ...stem 1 Plug the connector on the phone cord on the underside of the phone into the socket with the phone symbol 2 Feed the cable through the strain relief device 3 Plug the other end of the cable into the phone socket outlet Labelling Configurable Keys The last page of the Operating Instructions contains labels for the configurable keys Proceed as follows 1 Make a copy of the last page of these Op...

Page 53: ...al signalling 1 Unplug the phone cord from the socket on the underside of the phone 2 Attach the extended keypad to the right of the phone Push the two attachment tabs into the attach ment tab slots on the extended keypad until you feel them click into place Fit the projecting extrem ities of the attachment tabs into the phone s attachment tab slots 3 Plug the cord into the supplementary equipment...

Page 54: ...g the phone cord from the socket on the underside of the phone 2 Plug the cord of the alpha keyboard on the underside of the phone or if connected on the underside of the extended keypad into the supplementary equipment socket 3 Plug the phone cord back into the socket on the underside of the phone The alpha keyboard is ready for operation 4 The key layout QWERTY or QWERTZ is preset You can change...

Page 55: ... return to idle state The personal settings taken from the original phone are not altered by the logon procedure Display is working but connection is not possible Your phone may be locked Unlock your phone see Locking unlocking your phone Configurable keys cannot be configured The configuration may be locked Unlock your phone see Locking unlocking your phone The display shows Trying to Register Th...

Page 56: ...ate message if call party is available 37 37 9 9 Return to call party on hold 1 Broker between enquiry call party and call party 2 Park call party in system park position 76 Hold a conference call Set up from current call Exclude all internal subscribers 31 3 Answer call waiting Reject Answer put current call on hold Answer terminate current call Answer with conference 0 2 1 3 Answer intrusion Rej...

Page 57: ...iversion to standard message Activate call diversion to pager or general call Clear call diversion to pager or general call 02 02 21 SC No 21 21 21 22 22 67 SC No 67 67 67 24 Text No 24 28 28 X X X X X X X X X X X X Call forwarding Protect against Allow to own phone Activate call forwarding Clear call forwarding Activate call forwarding to last configured SC Clear call forwarding to last configure...

Page 58: ...ne Lock with new code Lock with code last used Unlock with new code 33 Code 33 33 Code Unlock phone for 1 call SC No own phone number 36 SC No PIN Page subscriber over paging system Page in prefix dialling Page in suffix dialling 81 SC No 81 Answer the pager With one search path With several search paths 82 82 SC No Answer general call Coded ringing Ringing signal 82 83 Activate deactivate an appo...

Page 59: ...ontrol Enter number of own phone 06 SC No Function Follow me Activate Clear 23 SC No 23 Control relays Activate Deactivate 755 7571 755 757 1 Do not disturb call protection Activate Deactivate 26 26 X X Route calls functions via switch groups Switch group x switch position 1 Switch group x switch position 2 Switch group x switch position 3 x 2 9 1 85 x 1 85 x 2 85 x 3 Open door x 1 or 2 1 75 x Req...

Page 60: ...d calls list Call Delete Diversion Divert to subscriber Number Divert to message 1 16 Divert on busy Number Forwarded to subscriber Number Pick up Subscriber Number Pager Number Hunt groups Message 1 16 to subscriber Number to group Nubmer to all Announcement to subscriber Number to group Number Configuration see Confirm with long click on Menu key Search Number All manuals and user guides at all ...

Page 61: ...Handsfree Discreet ringing Diversion Routing Gr1Pos2 Gr1Pos3 Gr9Pos3 Relay Relay 1 Relay 2 Relay 3 Courtesy group Courtesy group 1 Barring Call waiting barred Announcement barred Remote Maintenance On Only Once MCID ACD Log Pause Wrap up time User group off AllUsrGrp UsrGrp1 UsrGrp29 Team key Number Ring On Off delay 10 sec delay 20 sec delay 30 sec Ringing signal volume 1 16 Ringing signal speed ...

Page 62: ...t Seizure Priority 1 8 Answer Handsfree Seizure Priority 1 8 Delete key Foxtaste Entry 1 2 Number key Memory1 Number Function key Function list Delete key Text Idle text Language Sprache Language Langue Lingua Handsfree Off On For announcements Alphakeyboard QWERTY QWERTZ Headset On Aus DTMF On Off Display Contrast 1 4 Test Service Warnings End All manuals and user guides at all guides com ...

Page 63: ... Appointment reminder call 58 Basic settings 36 Broker 56 Brokering 21 Call charges 8 Call diversion 24 57 Call duration 8 Call forwarding 25 57 Call list 17 Call on a Line key 34 Call preparation 13 Call protection 59 Call waiting 57 Calling a team partner 27 Change cost centre 56 Changing the code 38 Clear callback 57 Clearing a clear 47 Conference call 23 56 57 Configurable keys 3 Configuring D...

Page 64: ...ntering digits 12 Entering letters 12 Entering the Display Text for the Idle State 39 Equipment provided 6 Extended Keypad 51 53 Fallback 59 Finding by paging system 32 First Time Operation 52 Follow me 59 Forwarding 25 Forwarding a call 25 Foxkey 3 4 Foxkey Function 50 Freisprechen 40 Function 4 Function commands 50 Function key 3 45 Functions 56 General call 58 Handsfree mode 4 10 Headset operat...

Page 65: ...lines 11 Navigating through the Foxkey menu 11 Number key 3 18 44 Open door 59 Open listening 9 Operating elements 2 Optional Equipment 6 Page 58 Pager 32 58 Paging system 32 58 Park 56 57 Parking 22 Parking on a Line key 35 Personalizing Your Phone 36 Phone book management 42 Phone Settings 36 Picking up a call 30 Pickup 30 Pressing a key 11 Putting into Operation 52 Quickdial 15 QWERTZ QWERTY 40...

Page 66: ...pplementary features 15 Switch groups 59 Switch the phone network manually 59 Switching active lines 35 Switching lines 35 Symbols 4 Team key 3 27 46 Text mode 4 12 Tracing malicious calls 33 Transfer 22 Transferring a call partner 22 Troubleshooting 55 Trying to Register 55 Undoing actions 14 Unlock for 1 call 58 Unlocking 27 Unlocking for One Call 31 Unlocking your phone 27 58 Upper and lower ca...

Page 67: ...factured in accordance with our Total Quality As surance System as certified by SQS ISO 9001 registration number 10318 05 in compliance with ANNEX V of the R TTE Directive 99 05 EC Conformity with essential requirements as per Council Directive 99 05 EC and ECMA TR70 is assumed All manuals and user guides at all guides com ...

Page 68: ...l modifications The scope of performance depends on the software Reference to Other Documents Function Overview System Assistant Write on labels Subject to delivery availability and technical modifications The scope of performance depends on the software All manuals and user guides at all guides com ...

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