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Asante FriendlyNET GX5-2400W, User Manual

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Page 49

 

GX5-2400W User’s Manual  

Asante Technologies Inc

 

7.2 Simple 

fixes 

The following table lists some common problems that you may encounter 
when installing or using the switch, and the suggested actions to solve the 
problems. 

Table 6. 

Troubleshooting 

Problem 

Suggested Action 

LEDs 

SYSTEM LED does 
not light up after the 
switch is turned on.

Verify if the power cord is securely connected to the switch and a 
wall socket/power strip. 

RPS LED does not 
light up after a 
redundant power 
supply is attached. 

1.  Verify if the RPS cable is securely connected to the RPS 

connector and a wall socket/power strip. 

2.  Make sure that the RPS meets with the standards provided in 

the RPS section. 

FAN LED is amber 
blinking  

Check the fans on the back of the switch. If any of the fans is 
defective, refer to section 7.2 to replace the fan. 

Fast Ethernet Link 
LED does not 
illuminate after an 
Ethernet cable is 
attached. 

1.  Verify if the Ethernet cable is securely connected to your LAN 

switch/hub/PC and to the switch. Make sure the PC and/or 
hub/switch is turned on.  

2.  Verify if your cable is sufficient for your network requirements. A 

100 Mbps network (100BaseTx) should use cables labeled Cat 
5. 10Mbit/sec cables may tolerate lower quality cables. 

Network Access 

PC cannot access 
another host in the 
same network 

1.  Check the Ethernet cabling is good and the LED is green. 

2.  If the port LED is amber, check if this port is disabled. You may 

experience a disconnected network in a short period (around 1 
minute) if you just turned on the STP. 

PCs cannot display 
web configuration 
pages. 

1.  The switch is powered up and the connecting port is enabled. 

The factory default IP for the switch is 192.168.1.1.  

2.  Verify your network setup in your PC for this information. If your 

PC does not have a valid route to access the switch, change the 
switch IP to an appropriate IP that your PC can access.  

3.  Ping “switch IP” from the PC, if it still fails, repeat step 2. 

4.  If ping is successful but the web configuration still fails, 

connecting PC through the console port by a RS232 or USB, 
check if any filter rule or static MAC address is set to block the 
WEB traffics. 

Web Configuration Interface 

Summary of Contents for FriendlyNET GX5-2400W

Page 1: ...FriendlyNET GX5 2400W 24 Port Smart Gigabit Ethernet Switch User s Manual ...

Page 2: ......

Page 3: ...yright 2005 Asante Technologies Inc All rights reserved No part of this document or any associated artwork product design or design concept may be copied or reproduced in whole or in part by any means without the express written consent of Asante Technologies Inc Asante and FriendlyNET are registered trademarks and the Asante logo AsanteCare Auto Uplink IntraCare and IntraAir are trademarks of Asa...

Page 4: ...e 7 3 1 1 Installing the switch on a flat surface 7 3 1 2 Mounting the switch on a rack 7 3 2 Part 2 Setting up the switch 7 3 2 1 Connect the console port 8 3 2 2 Connect to the computers or a LAN 8 3 2 3 Attach the power adapter 8 3 3 Part 3 Basic switch setting for management 8 3 3 1 Setting up through the console port 9 3 3 2 Setting up through the Web interface 10 4 Management with the Web In...

Page 5: ...e Mapping 34 4 6 Security 34 4 6 1 Port Access Control 35 4 6 2 Dial In User 36 4 6 3 RADIUS 37 4 7 Cable Diagnosis 39 4 8 Statistics Chart 40 4 8 1 Traffic Comparison 40 4 8 2 Error Group 41 4 9 Save Configuration 43 5 Console Interface 44 6 Configuration Backup Restore through FTP 45 7 Troubleshooting 46 7 1 Diagnosing problems using IP utilities 46 7 1 1 ping 46 7 1 2 nslookup 48 7 2 Simple fix...

Page 6: ...Page iv GX5 2400W User s Manual Asante Technologies Inc A 1 FCC Compliance Statement 63 A 2 Important Safety Instructions 63 A 3 Online Warranty Registration 66 ...

Page 7: ... Administration 20 Figure 11 Firmware Upgrade 22 Figure 12 Physical Interface 24 Figure 13 Link aggregation 26 Figure 14 Mirroring page 28 Figure 15 Traffic Control 28 Figure 16 Dynamic Address 29 Figure 17 Static Address 30 Figure 18 Tagged VLAN 32 Figure 19 Default Port VLAN and CoS 33 Figure 20 CoS Queue Mapping 34 Figure 21 Port Access Control 36 Figure 22 Dial In user 37 Figure 23 RADIUS 38 F...

Page 8: ...Page vi GX5 2400W User s Manual Asante Technologies Inc Figure 28 Using the ping utility 47 Figure 29 Using the nslookup utility 48 ...

Page 9: ...te Technologies Inc List of Tables Table 1 Front panel labels and LEDs 4 Table 2 Rear panel labels 5 Table 3 Technical specifications 6 Table 4 Port color description 14 Table 5 Commonly used buttons and icons 17 Table 6 Troubleshooting 49 ...

Page 10: ......

Page 11: ...duct 1 1 L2 smart managed features 24 10 100 1000BASE TX auto sensing Fast Ethernet ports four small form factor SFP Gigabit interface converter GBIC slots 802 1D transparent bridge spanning tree protocol 8K MAC address cache with hardware assisted aging 802 3x flow control 802 1Q based tagged VLAN up to 255 VLANs 802 1p class of service 4 queues per port 802 3ad link aggregation manual up to 7 tr...

Page 12: ...type text is used for items you select from menus and drop down lists and text strings you type when prompted by the program 1 2 3 Symbols This document uses the following icons to call your attention to specific instructions or explanations Note Provides clarification or additional information on the current topic Definition Explains terms or acronyms that may be unfamiliar to many readers These ...

Page 13: ...rt Switch 2 1 Package contents The switch package comes with the following items GX5 2400WI 24 port L2 smart managed switch AC Power cord Null modem cable for console interface DB9 Rack installation kit two brackets with six 6 32 screws Installation CD ROM Quick installation guide ...

Page 14: ...mber On Abnormal temperature or voltage SYSTEM Off No power Green On Link RJ 45 or SFP is present port is enabled Flashing Data is being transmitted received 10 100 1000 port status Off No Ethernet link Green On 1000Mbps Amber On 100Mbps 10 100 1000 port speed Off 10Mbps or link is not present Green On full duplex Amber On half duplex 10 100 1000 port duplex Off link is not present Page 4 GX5 2400...

Page 15: ...s the ports for the data and power connections Figure 1 Rear panel Table 2 Rear panel labels No Label Description 1 Power Connector Connects to the supplied power cord 2 FAN1 FAN2 System fans Page 5 GX5 2400W User s Manual Asante Technologies Inc ...

Page 16: ...sions 43 5mm H X 444 mm W X 265mm D Input Consumption Power 100 240V AC 2 5A 50 60Hz 90 watts Operating Storage Temperature 10 to 50 14 to 122 40 70 40 to 158 Humidity 15 to 90 0 to 95 Environmental Ranges Altitude up to 10 000 ft 3 000m 40 000 ft 12 000m Dimensions Voltage and Current Speed Fans 40 x 40 x 20 mm 12VDC 0 13A 8200RPM ...

Page 17: ...rk 3 1 Part 1 Installing the hardware Connect the device to the power outlet and your computer or network Figure 5 illustrates the hardware connections 3 1 1 Installing the switch on a flat surface The switch should be installed on a level surface that can support the weight of the switches and their accessories Attach four rubber pads on the marked location on the bottom of the switch 3 1 2 Mount...

Page 18: ...the POWER receptacle on the back of the switch and plug the other end of the power cord into a wall outlet or a power strip 2 Check the front LED indicators with the description in Table 4 If the LEDs light up as described the switch hardware is working properly No LED Description 1 System Solid green indicates that the device is turned on If this light is off check if the power adapter if attache...

Page 19: ...tor implemented as a data terminal equipment DTE connection Tighten the retaining screws on the cable to secure it on the connector Connect the other end of the cable to a PC running terminal emulation software e g Hyper Terminal 2 Make sure the settings of your terminal emulation software as follows a Choose the appropriate serial port number b Set the data baud rate to 9600 c Set the data format...

Page 20: ...to use Web interface 1 It is not necessary to login Web interface at the first time to use Web interface because the default configuration for Web access authentication is disabled To secure the system configuration please enable the authentication function at the Administration page under System category Skip step 2 if the authentication is disabled 2 At any PC connected to the network that the s...

Page 21: ...hen click 4 If your new address is different from the default the browser can not update the switch status window or retrieve any page This is normal You have to retype the new IP address in the address location box and press Enter The WEB link returns 5 To enable authentication for Web access click Administration on the menu list then select Enabled to start the protection A login window appears ...

Page 22: ...net Explorer 5 5 or later versions 4 1 Log into Web user interface 1 From a PC open your web browser type the following in the web address or location box and press Enter http 192 168 1 1 This is the factory default IP address for the switch A login screen displays as shown in Figure 4 Figure 4 Configuration manager login screen 2 Enter your user name and password then click Default User Name admi...

Page 23: ...The home page appears each time you log into the program See Figures 11 and 12 Figure 5 Home page Page 13 GX5 2400W User s Manual Asante Technologies Inc ...

Page 24: ... status description Figure 6 Top frame Table 4 Port color description Port Color Description Green port Ethernet link is established Black No Ethernet link Amber port Link is present but port is disabled manually or by spanning tree Clicking on the port icon of the switch displays the port configuration in the lower right frame The left frame a menu frame as shown in Figure 7 contains all the feat...

Page 25: ...ion pages or graphics for the statistics See section 4 3 for details 4 2 1 Menu navigation tips To expand a group of related menus click on the corresponding group name The sign will change to after expansion Page 15 GX5 2400W User s Manual Asante Technologies Inc ...

Page 26: ...r s Manual Asante Technologies Inc To contract a group of related menus click on the corresponding group name The sign will appear next to the group name To open a specific configuration page click on the desired menu item ...

Page 27: ...le and etc Deletes the selected item e g a static route or a filter ACL rule and etc Re displays the current page with updated statistics or settings 4 3 System Pages System pages include management IP setup administration reboot and firmware update function 4 3 1 Management The Management page contains the following information Model Name product name MAC Address switch MAC address System Name us...

Page 28: ...Page 18 GX5 2400W User s Manual Asante Technologies Inc Figure 8 Management ...

Page 29: ... Setup page contains the following editable information IP Address assign a static IP address to the switch management interface Network Mask Default Gateway To save any changes and make it effective immediately click Use to refresh the setting as shown in Figure 17 Figure 9 IP Setup Page 19 GX5 2400W User s Manual Asante Technologies Inc ...

Page 30: ...The default setting for web access does not require any authentication It also allow you to change the password To save any changes and make it effective immediately click Use to refresh the setting as shown in Figure 18 When you enable the password protection you have to login again immediately You can change the password at any time through the CLI interface Figure 10 Administration ...

Page 31: ... the boot code Firmware Version shows the current running firmware version This number will be updated after the firmware update Enter the firmware location into the firmware space directly or click to choose the file name of the firmware from prompt window Click to update the switch firmware See Figure 11 for reference Clicking the upload button loads the assigned firmware to the switch then rebo...

Page 32: ...Page 22 GX5 2400W User s Manual Asante Technologies Inc Figure 11 Firmware Upgrade ...

Page 33: ...link speed and duplex for an existing link otherwise link is down b State the STP state c Admin the setting value to disable or enable the port d Mode the setting value for link speed and duplex mode e Flow Control the setting value to enable or disable 802 3x flow control mechanism Select the corresponding port number and configure the port setting then click on the button The field you change wi...

Page 34: ...Page 24 GX5 2400W User s Manual Asante Technologies Inc Figure 12 Physical Interface ...

Page 35: ...Trunk Remove the selected trunk Port Icons these port icons are listed in a way like the front panel You have to click on the icon the select the group members The port can be removed from the group by clicking the selected port again Click to make the setting send to the switch HTTP server Click to refresh the settings to current value To make the configuration effective go to Save Configuration ...

Page 36: ...ll duplex link possible If you set the ports in full duplex force mode then the link partner MUST have the same setting Otherwise the link aggregation could operate abnormally All the ports in the link aggregation group MUST have the same VLAN setting All the ports in the link aggregation group are treated as a single logical link That is if any member changes an attribute the others will change t...

Page 37: ...ort Receives the copies of all the traffics in the selected mirrored ports The monitor port can not belong to any link aggregation group The monitor port can not operate as a normal switch port It does not switch packets or do address learning 4 ports are only supported for mirror egress port Click to make the setting send to the switch HTTP server Click to refresh the settings to current value Pa...

Page 38: ...adcast packets multicast packets The limit number is a threshold to limit the total number of the checked type packets For example if broadcast and multicast are enabled the total traffic amount for those two types will not exceed the limit value Click to save the new configuration To make the configuration effective go to Save Configuration page then click Figure 15 Traffic Control ...

Page 39: ...during the age time User can set the age time by entering a valid number from 10 to 600 in seconds Then click on to save the new age value To make the configuration effective please go to Save Configuration page then click on You can look up MAC addresses by checking the port VLAN ID or and MAC address then click on the The address window will display the result of the query Figure 16 Dynamic Addr...

Page 40: ... do packet filtering when the MAC address appears in the packets as destination address source address or either of them Click on the when you create a new static MAC address by the above information Then you will see the new added entry shows in the address window You can remove the existed address by selecting the entry with the mouse then clicking on The button updates the existed MAC address e...

Page 41: ...ll confuse the switch and cause flooding traffics To prevent it the switch only allow one untagged port belongs to one VLAN at the same time That is the untagged port belongs to the VLAN group which is called PVID and configured in the Default Port VLAN CoS page If you want to assign an untagged port from one VLAN to another you have to remove it from the original VLAN or change it to be tagged in...

Page 42: ...Page 32 GX5 2400W User s Manual Asante Technologies Inc Figure 18 Tagged VLAN ...

Page 43: ...vice value every untagged packet received from this port will be assigned to this CoS in the VLAN tagged Due to 4 internal traffic class mapping to 8 priority Only CoS value 0 2 5 7 are valid according to Cos Queue Mapping Click on to change the content in the port list window Click on to save the configuration To make the configuration effective go to Save Configuration page then click Figure 19 ...

Page 44: ...ave Configuration page then click Figure 20 CoS Queue Mapping 4 6 Security The switch has the 802 1x port based security feature Only authorized hosts are allowed to access the switch port Traffic is blocked for hosts failed to authenticate themselves The authentication service is provided by a RADIUS server or the local database in the switch The switch also support dynamic VALN assignment throug...

Page 45: ...s time period before sending another authentication request to the port user Max Reauthentication Attempts Retry count if the port user failed to respond to authentication requests from the switch The second part is the port settings Please click when you re done with the modifications Port Specify which port to configure Multi host If enabled ALL hosts connected to the selected port are allowed t...

Page 46: ... the local database of the switch User Name New user name Password Password for the new user Confirm Password Enter the password again Please click to add the new user Click when you re done with the modifications Click when you want to remove the selected user Click to make the settings permanent Click to refresh the settings to current value ...

Page 47: ...S server is listening to Authentication Server Key The key is used for communications between GigaX and the RADIUS server Confirm Authentication Key Re type the key entered above The VLAN of the RADIUS server connected to the switch must be the same as the VLAN of the system management interface Please click to make the settings permanent Click to refresh the settings to current value Page 37 GX5 ...

Page 48: ...Page 38 GX5 2400W User s Manual Asante Technologies Inc Figure 23 RADIUS ...

Page 49: ...open or short and report the estimated fault location Moreover Cable Dianosis can also detect PHY type 100M 1000M or 10000M Just select a port number and click Test result shall be displayed accordingly Figure 24 Cable Diagnosis Page 39 GX5 2400W User s Manual Asante Technologies Inc ...

Page 50: ...sh Rate to set the period for retrieving new data from the switch You can differentiate the statistics or ports by selecting Color Finally click on Draw to let the browser to draw the graphic chart Each new Draw will reset the statistics display 4 8 1 Traffic Comparison This page shows the one statistics item for all the ports in one graphic chart Specify the statistics item to display and click t...

Page 51: ...Group Selecting the Port and display Color then clicking the Draw the statistics window shows you all the discards or error counts for the specified port The data is updated periodically Page 41 GX5 2400W User s Manual Asante Technologies Inc ...

Page 52: ...Page 42 GX5 2400W User s Manual Asante Technologies Inc Figure 26 Error group ...

Page 53: ...ant to reset the switch configuration you can click on to reset the configuration file to factory default Of course a system reboot will follow this restoration process You will lose all the configurations when you choose to restore the factory default configurations Figure 27 Save Configuration Page 43 GX5 2400W User s Manual Asante Technologies Inc ...

Page 54: ...Page 44 GX5 2400W User s Manual Asante Technologies Inc 5 Console Interface The prompt is shown after reboot is completed The only command reset is used to reset to factory default ...

Page 55: ...te Technologies Inc 6 Configuration Backup Restore through FTP The backup restore for configuration file cab be done through FTP The commands is shown as below backup ftp switch ip address user admin password get backup restore put backup ...

Page 56: ...er your PC can recognize other computers on your network and the Internet A ping command sends a message to the computer you specify If the computer receives the message it sends messages in reply To use it you must know the IP address of the computer with which you are trying to communicate On Windows based computers you can execute a ping command from the Start menu Click the Start button and th...

Page 57: ... assigned You can also test whether access to the Internet is working by typing an external address such as that for www yahoo com 216 115 108 243 If you do not know the IP address of a particular Internet location you can use the nslookup command as explained in the following section From most other IP enabled operating systems you can execute the same command at a command prompt or through a sys...

Page 58: ...dows based computers you can execute the nslookup command from the Start menu Click the Start button then click Run In the Open text box type the following nslookup Click A Command Prompt window displays with a bracket prompt At the prompt type the name of the Internet address you are interested in such as www absnews com The window displays the associate IP address if known See Figure 29 Figure 2...

Page 59: ...ub PC and to the switch Make sure the PC and or hub switch is turned on 2 Verify if your cable is sufficient for your network requirements A 100 Mbps network 100BaseTx should use cables labeled Cat 5 10Mbit sec cables may tolerate lower quality cables Network Access PC cannot access another host in the same network 1 Check the Ethernet cabling is good and the LED is green 2 If the port LED is ambe...

Page 60: ...sing Internet Explorer v5 5 or later Netscape is not supported Support for Javascript must be enabled in your browser Support for Java may also be required 2 Ping the switch IP address to see if the link is stable If some ping packets fail check your network setup to make sure a valid setting Changes to Configuration are not being retained Be sure to click on button in the Save Configuration page ...

Page 61: ... 1000BASE T A designation for the type of wiring used by Ethernet networks with a data rate of 1000 Mbps binary The base two system of numbers that uses only two digits 0 and 1 to represent all numbers In binary the number 1 is written as 1 2 as 10 3 as 11 4 as 100 etc Although expressed as decimal numbers for convenience IP addresses in actual use are binary numbers e g the IP address 209 191 4 2...

Page 62: ...s and 100 Mbps See also 10BASE T 100BASE T twisted pair filtering To screen out selected types of data based on filtering rules Filtering can be applied in one direction ingress or egress or in both directions filtering rule A rule that specifies what kinds of data the a routing device will accept and or reject Filtering rules are defined to operate on an interface or multiple interfaces and in a ...

Page 63: ... company internal network that looks like part of the Internet users access information using web browsers but is accessible only by employees IP See TCP IP IP address Internet Protocol address The address of a host computer on the Internet consisting of four numbers each from 0 to 255 separated by periods e g 209 191 4 240 An IP address consists of a network ID that identifies the particular netw...

Page 64: ... on the front of the SL 1000 are LEDs MAC address Media Access Control address The permanent hardware address of a device assigned by its manufacturer MAC addresses are expressed as six pairs of characters mask See network mask Multicast To send data to a group of network devices Mbps Abbreviation for Megabits per second or one million bits per second Network data rates are often expressed in Mbps...

Page 65: ... 1 See also binary IP address subnet IP Addresses Explained section NIC Network Interface Card An adapter card that plugs into your computer and provides the physical interface to your network cabling which for Ethernet NICs is typically an RJ 45 connector See Ethernet RJ 45 packet Data transmitted on a network consists of units called packets Each packet contains a payload the data plus overhead ...

Page 66: ...y uses this type of connector routing Forwarding data between your network and the Internet on the most efficient route based on the data s destination IP address and current network conditions A device that performs routing is called a router subnet A subnet is a portion of a network The subnet is distinguished from the larger network by a subnet mask which selects some of the computers of the ne...

Page 67: ...to access a remote computer While HTTP the web protocol and FTP only allow you to download files from a remote computer Telnet allows you to log into and use a computer from a remote location TFTP Trivial File Transfer Protocol A protocol for file transfers TFTP is easier to use than File Transfer Protocol FTP but not as capable or secure Trunk Two or more ports are combined as one virtual port al...

Page 68: ...also 10BASE T 100BASE T Ethernet upstream The direction of data transmission from the user to the Internet VLAN Virtual Local Area Network WAN Wide Area Network Any network spread over a large geographical area such as a country or continent With respect to the SL 1000 WAN refers to the Internet Web browser A software program that uses Hyper Text Transfer Protocol HTTP to download information from...

Page 69: ...he first page that is displayed is called the home page See also hyperlink web site Web site A computer on the Internet that distributes information to and gets information from remote users through web browsers A web site typically consists of web pages that contain text graphics and hyperlinks See also hyperlink web page WWW World Wide Web Also called the Web Collective term for all web sites an...

Page 70: ...ace 46 47 CoS Queue Mapping page 36 Default Port VLAN and CoS page 35 download 54 Dynamic Address page 30 Error Group page 43 Ethernet defined 54 Filtering rule 54 Firmware Upgrade page 22 FTP 54 Hardware connections 6 8 Host 54 HTTP 55 ICMP 55 Internet 55 troubleshooting access to 51 Intranet 55 IP addresses 55 IP Setup page 20 21 ISP 56 LAN 56 LEDs 56 troubleshooting 51 Link Aggregation page 26 ...

Page 71: ...nterface page 24 Ping 48 57 Port 57 Power adapter 7 Protocol 58 Quick Configuration console logging in 9 Reboot page 22 Remote 58 RJ 45 58 Routing 58 Save Configuration page 45 Static Address page 32 Statistics Chart pages 42 Subnet 58 Subnet mask See Network mask Tagged VLAN page 33 TCP IP 59 Telnet 59 TFTP 59 Traffic Comparison page 42 Traffic Control page 29 Troubleshooting 48 Trunk 59 TTL 59 T...

Page 72: ...Page 62 GX5 2400W User s Manual Asante Technologies Inc WAN 60 Web browser 60 Web function layout 15 Web Interface 11 Web page 61 Web site 61 Web top frame 15 World Wide Web 61 ...

Page 73: ...accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case you will be required to correct the interference at your own expense A 2 Important Safety Instructions Caution Do not use an RJ 11 telephone cable to connect network equipment 1 Read all of these instru...

Page 74: ...plug having a third grounding pin This plug will only fit into a grounding type power outlet This is a safety feature If you are unable to insert the plug into the outlet contact your electrician to replace your outlet Do not defeat the purpose of the grounding type plug 10 Do not allow anything to rest on the power cord Do not place this product where people will walk on the cord 11 If an extensi...

Page 75: ... User s Manual Asante Technologies Inc 13 Do not attempt to service this product yourself as opening or removing covers may expose you to dangerous voltage points or other risks Refer all servicing to service personnel ...

Page 76: ...X5 2400W User s Manual Asante Technologies Inc A 3 Online Warranty Registration Please register this product online at http www asante com support supRegistration asp or by filling out and mailing the card below ...

Page 77: ...Page 67 GX5 2400W User s Manual Asante Technologies Inc ...

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