WARRANTY – 1 YEAR LIMITED WARRANTY
The 1-Year Limited Warranty applies to purchases made from authorized retailers of WiiRobot Co Limited (ROVE).
Warranty coverage applies to the original owner and to the original product only and is
not transferable.
ROVE warrants that the unit shall be free from defects in material and workmanship for a period of 1 year
from the date of purchase when it is used under normal household conditions and maintained according to the
requirements outlined in this instruction manual, subject to the following conditions and exclusions.
What is covered in my warranty?
1. The original unit and/or non-wearable components deemed defective, in ROVE ’s sole discretion,
will be repaired or replaced for up to 1 year from the original purchase date.
2. In the rare event that a replacement unit is issued, the warranty coverage ends six months following the
receipt date of the replacement unit or the remainder of the existing warranty, whichever is greater. If
the unit is replaced, ROVE reserves the right to replace the unit with one of equal or greater value.
What is not covered in my warranty?
Our Customer Service/Product Specialists are available to provide all the warranty service options
available to you, including the possibility of upgrading to our VIP Warranty Service Options for select
product categories.
1. Normal wear and tear of wearable parts such as foam filters, HEPA filters, pads etc., which require
regular maintenance and/or replacement to ensure the proper functioning of your unit are not covered
by this warranty.
2. Any unit that has been tampered with or used for commercial purposes.
3. WiiRobot (ROVE) will cover the cost for the customer to send in the unit to us for repair or replacement.
4. Damage caused by misuse, abuse, or negligent handling, or damage due to mishandling in transit.
5. Consequential and incidental damages.
6. Defects caused by or resulting from damages from shipping or from repairs, service or alteration to the
product or any of its parts which have been performed by a repair person not authorized by ROVE.
7. Products purchased, used or operated outside of North America.
Problems with your unit/How to get service
If your appliance fails to operate properly while in use under normal household conditions within the
warranty period, please send us email [email protected] for
product care/maintenance self-help. Our Customer Service and product specialists are also available
at 1- 888-737-9984 to assist with product support and warranty service options.
How to initiate a warranty claim
You can call 1- 888-737-9984 to have a Customer Service specialist assist you. Please note you must call
1- 888-737-9984 to initiate a warranty claim. Return and Packing Instruction information will be provided at
that time.
ROVE
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