17
Copyright © 2014 Arrive Systems, Inc. All rights reserved.
AIP-0800-801-QSG
Reporting and
Groups
•
Clarification of
what various
reporting options
mean.
•
Troubleshooting
problems
encountered
when setting up or
running out-of-the-
box reports.
•
Creating or designing
reports or groups for
you.
•
Troubleshooting
problems
encountered with
customized reports
or groups, third-
party reporting
programs or tools
(formatting formulas,
parameters, etc.).
•
Assistance
connecting your
Arrive data to third-
party reporting tools.
•
Training on use of
third-party products.
•
Your Arrive-
authorized
Business Partner.
•
Arrive
Professional
Services.
•
Arrive Training.
•
The third-
party software
publisher.
•
Your own IT staff.
Hardware,
Operating
Systems (OS),
Database
Platforms,
Internet
Information
Server (IIS),
Browsers, etc.
•
Clarification
of system
recommendations
and requirements.
•
Guidance
on specific
configuration
settings required
by your Arrive
product.
•
Assistance with
management and
monitoring of
servers, database
platforms, IIS and
other server-side
components
•
Installation.
•
Configuring vendor
systems (desktop
operating systems,
Microsoft Server
and/or SQL Server,
IIS, SMTP, remote
services, etc.).
•
Troubleshooting
stability, performance
or other problems.
•
Troubleshooting
operating system
issues—firewall,
antivirus, permissions,
etc.
•
Troubleshooting,
installation, or
configuration of your
virtual environment
(Citrix, HyperV, etc.).
•
Assistance with
installation or set up
of email browsers,
etc.
•
Assistance with
printer connectivity
or configuration.
•
Training.
•
Your own IT staff.
•
Your Arrive-
authorized
Business Partner.
•
Arrive
Professional
Services.
•
Your hardware,
OS, database,
IIS, or browser
vendor.
