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Copyright © 2014 Arrive Systems, Inc. All rights reserved.
AIP-0800-801-QSG
Regulatory
Restriction of the use of Certain Hazardous Substances in Electrical and Electronic Equipment
(RoHS).
Arrive CarePoint Foundation Software Support
Services
Thank You for choosing us to serve you. Your suggestions for Arrive InfoPoint
™
are welcome.
Support Coverage and Additional Resources
Customers are our top priority and the lifeline of our organization. We consistently operate
with our customers’ best interests in mind and offer professional assistance - through online
self-service options, world-class phone support, and a network of business partners, certified
consultants, and authorized training centers.
Arrive Support and Services teams deliver an innovative advisory approach to help Arrive
customers better utilize and derive more value from Arrive solutions. In addition to answering
questions and resolving technical concerns, Arrive proactively offers valuable advice on
using Arrive solutions to their fullest potential- helping customers realize a higher return on
investment by:
•
Gaining greater insight into business activities.
•
Operating business more effectively by maximizing the capabilities of Arrive solutions to
improve business processes.
•
Improving business efficiency by leveraging Arrive solutions to reduce the time,
resources, effort, and cost of operations.
Arrive CarePoint provides customers with access to a variety of valuable services, such as:
•
Optimizing the effectiveness and efficiency of Arrive solutions to achieve business
results.
•
Troubleshooting or resolving technical and non-technical issues that may be
encountered during Arrive software installation or use.
•
Identifying and recommending where additional product training would be of value.
•
Determining the need and referring appropriate resource(s) to assist with non-Arrive
issues.
The first year of Software Support and Maintenance is required with your initial purchase.
Subsequent years of Support and Maintenance may be renewed yearly. Customers who
have not purchased or do not have a current support CarePoint plan in place will not be able
receive the full benefits of Arrive’s CarePoint support and maintenance services.
With up to date Software Maintenance coverage you will receive personal, written (email) or
verbal (by phone) answers to all technical questions. Responses to most inquiries are usually
received in the same business day, often within minutes to an hour of receipt. Answers come
directly from an experienced Arrive technical support specialist, involving members of our
software development team whenever necessary. Support inquiries may include requests for
