Chapter 7
Troubleshooting
The Telephony Modem is plugged in, but the
power light is off
Check all power connections. Is the power cord plugged in firmly at both ends?
Note:
Use only the power adapter and power cord included with the equipment.
If you plugged the power cord into a power strip, make sure the strip is switched on.
Avoid using an outlet controlled by a wall switch, if possible.
Finally, check the fuse or circuit breaker panel.
I'm not getting on the Internet (all connections)
It may take over 30 minutes to establish a connection the first time you power up your
Telephony Modem, especially when many people are online. Always leave your Telephony
Modem plugged into AC power and connected to the cable system.
Check the front panel lights:
■
The
Power
and
Online
lights should be on.
■
The
Link
light should be either on or blinking.
■
If the
Power
light blinks for more than 30 minutes, call your service provider for
assistance.
Check your cable connections. Connectors should be tight. The coax cable should not be
pinched, kinked, or bent sharply—any of these can cause a break or short in the cable (you
may have to replace the cable). If you have one or more splitters between the Telephony
Modem and CATV outlet, remove the splitters and connect the Telephony Modem directly to
the outlet.
I'm not getting on the Internet (Ethernet)
If you are using an Ethernet hub, is it turned on?
Are you using the right type of Ethernet cable? Use the supplied cable for direct connection
to a computer; use a cross-over cable for connection to an Ethernet hub.
Press the reset button on the back of the Telephony Modem.
Touchstone TM804 Telephony Modem User Guide STANDARD Revision 1.2
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