Arris Touchstone TM804 User Manual Download Page 16 | Manualshive

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Chapter 2: Get started

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Touchstone TM804 Telephony Modem User Guide STANDARD Revision 1.2

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Summary of Contents for Touchstone TM804

Page 1: ...Touchstone TM804 Telephony Modem User Guide STANDARD Revision 1 2...

Page 2: ...ALL WARRANTIES EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE TITLE NON INFRINGEMENT FREEDOM FROM COMPUTER VIRUS AND WARRAN...

Page 3: ...OS 14 Linux Unix 14 About this manual 14 What about security 15 Ethernet 15 Get support 16 Chapter 3 Install and replace the battery TM804G only 17 Install and replace the basic battery 18 Install and...

Page 4: ...m 32 Indicator lights for the TM804 32 Wiring problems 33 Battery mismatch 33 Patterns normal operation 33 Telephony startup sequence 34 Cable modem startup sequence 34 Use the Reset button 35 Boot fr...

Page 5: ...ing a battery above 75 C or incinerating a battery can cause product failure and a risk of fire or battery explosion Do not dispose of in fire Recycle or dispose of used batteries responsibly and in a...

Page 6: ...Ethernet cables the computer must be properly grounded to the building residence AC ground network All plug in cards within the computer must be properly installed and grounded to the computer frame...

Page 7: ...and the CE Marking Directive 93 68 EEC As such this product bears the CE marking in accordance with the above applicable Directive s A copy of the Declaration of Conformity may be obtained from ARRIS...

Page 8: ...Hz is only for indoor use to reduce the potential for harmful interference to co channel mobile satellite systems Le dispositif fonctionnant dans la bande 5150 5250 MHz est r serv uniquement pour une...

Page 9: ...pter 1 Safety requirements must accept any interference including interference that may cause some unwanted operation of the equipment Touchstone TM804 Telephony Modem User Guide STANDARD Revision 1 2...

Page 10: ...y All while providing toll quality Voice over IP telephone service and both wired and wireless connectivity The Touchstone TM804 Telephony Modem provides an Ethernet connection for use with either a s...

Page 11: ...proceeding Call your service provider for assistance if anything is missing Telephony Modem Power cord Battery Quick installation guide Wall mounting template and instructions Ethernet cable CAT5e End...

Page 12: ...you want to use You can buy a splitter from any electronics retailer and most discount stores you may also need a short piece of coax cable with connectors use it to connect the splitter to the cable...

Page 13: ...e provider the following questions Do you have any special system requirements or files that I need to download after I am connected When can I start using my Telephony Modem Do I need a user ID or pa...

Page 14: ...recommended macOS X or iOS for mobile devices A supported Ethernet or wireless LAN connection must be available Linux Unix Hardware drivers TCP IP and DHCP must be enabled in the kernel A supported E...

Page 15: ...software unless you are certain that it is not open for abuse by other Internet users some are shipped open by default Criminals can take advantage of open proxies to hide their identity when breaking...

Page 16: ...th your ARRIS product please contact your service provider For additional technical information and product user guides please visit the ARRIS Support website at http www arris com consumers Touchston...

Page 17: ...s battery may be green or black See Install and replace the basic battery page 18 for more information Extended backup battery Provides up to 12 hours of backup time depending on your model and usage...

Page 18: ...follow the instructions to avoid damage Hold the battery pack so that the guides on the battery align with the slots on the Telephony Modem and slide the battery into the bay The diagram shows the pro...

Page 19: ...the latch holding the battery door on the bottom of the Telephony Modem Pull the door toward you Set the door aside in a safe place 2 CAUTION Risk of equipment damage Improperly inserting the battery...

Page 20: ...ery TheTelephony Modem will not begin operating until you apply AC power 4 Replace the door by placing the tabs of the battery door into the slot on the Telephony Modem battery compartment Rotate the...

Page 21: ...place You may need to push down gently on the front of the Telephony Modem to latch the battery into place The Telephony Modem will not begin operating until you apply AC power 4 Replace the door by p...

Page 22: ...has joined Call2Recycle a collection program for rechargeable batteries throughout North America US and Canadian customers should visit http www call2recycle org to properly recycle your lithium ion...

Page 23: ...uctions in this section to install and connect the Telephony Modem CAUTION Risk of equipment damage Only qualified installation technicians should connect the Telephony Modem to house wiring Incumbent...

Page 24: ...button Resets the Telephony Modem as if you power cycled the device Use a pointed non metallic object to press this button 6 Ethernet connector Connector for use with a computer LAN port 7 Cable Conne...

Page 25: ...sion cords near a cable outlet to avoid long cable runs Wall mounting instructions Note When mounting the Telephony Modem on drywall try to position the Telephony Modem so at least one of the screws i...

Page 26: ...ew head and the wall If you are not using anchors just drive the screws 4 Orient the Telephony Modem with the indicator lights facing up or right as desired Slip both mounting slots in the back of the...

Page 27: ...hony Modem s Cable connector 7 Tighten the connections by hand then tighten an additional 1 8 turn with a wrench Note For best performance use high quality coax cable and minimize or eliminate splitte...

Page 28: ...your Telephony Modem 4 Connect one end of the telephone cable to a telephone port on the back of the Telephony Modem 1 4 Connect the other end to the telephone Touchstone TM804 Telephony Modem User G...

Page 29: ...depending on the operating system that you are using Please ensure you are using the correct steps for the operating system on your computer Follow the links below for instructions to configure your E...

Page 30: ...CP IP version 6 select Internet Protocol Version 6 TCP IPv6 and click Properties to configure TCP IPv6 The TCP IP properties window for the version you selected appears 6 For either TCP IPv4 or TCP IP...

Page 31: ...ure your Ethernet connection 9 Choose Automatically from the Configure IPv6 drop down menu and click OK 10 Close the System Properties application Touchstone TM804 Telephony Modem User Guide STANDARD...

Page 32: ...r service provider if you need help setting up your computer Indicator lights for the TM804 The Telephony Modem has LED indicator lights to assist in troubleshooting 1 Battery Indicates the battery st...

Page 33: ...bed in Install and replace the battery TM804G only page 17 Patterns normal operation Table 1 Light patterns during normal operation Mode Power US DS Online Link Tel 1 2 3 4 Battery AC power good On Ye...

Page 34: ...e network information On Off Flash Off Off Retrieving telephone line information On Flash Flash Flash Flash Activating telephone service Note Only phone lines being provisioned will flash Normal opera...

Page 35: ...st phone line or both lines of a 2 line phone 2 Tel 2 Connector for the second phone line 3 Tel 3 4 Connector for the third phone line or both lines of a 2 line phone 4 Tel 4 Connector for the fourth...

Page 36: ...ephony Modem 3 Press the Reset button The Power light should turn on immediately Note If the Telephony Modem does not turn on the battery may not be charged Touchstone TM804 Telephony Modem User Guide...

Page 37: ...anel lights The Power and Online lights should be on The Link light should be either on or blinking If the Power light blinks for more than 30 minutes call your service provider for assistance Check y...

Page 38: ...included with the equipment 2 Check the coax connection at the Telephony Modem and the wall Ensure they are connected and tight If they are and you do not have dial tone contact your service provider...

Page 39: ...s the need for a cross over cable DHCP Dynamic Host Configuration Protocol An IP protocol used to provide an IP address and location of services such as DNS and TFTP needed by a device connecting to t...

Page 40: ...headend often feeds several remote headends to provide distributed services HTTP HyperText Transfer Protocol Hub A box with several Ethernet connectors Ethernet hubs provide a common point of contact...

Page 41: ...in North America for connecting telephones RJ 45 A standard 8 conductor modular connector commonly used on Ethernet cable An RJ 45 connector looks like a wide RJ 11 telephone connector Splitter A sma...

Page 42: ...device to the headend Some older cable documentation may refer to this as the return path or reverse path WEP Wired Equivalent Privacy A common standard for encrypting data sent over a wireless LAN W...

Page 43: ......

Page 44: ...Corporate Headquarters ARRIS Suwanee Georgia 30024 USA T 1 678 473 2000 F 1 678 473 8470 www arris com...

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