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Arris Touchstone TM702, User Manual

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Arris Touchstone TM702 User Manual Download Page 57

c. Start the Remove utility on your CD-ROM. Follow the on-screen instruc-

tions carefully.

d. Reconnect the USB cable.
e. Re-install the USB driver as shown in

Installing USB Drivers on Your PC

.

7 Replace the USB cable.
8 Call your cable company for help.

Touchstone TM702 Telephony Modem User’s Guide

Safety

Getting

Started

Battery

Installation

Installation

USB

Drivers

Ethernet

Configuration

Usage

Troubleshooting

Glossary

57

Summary of Contents for Touchstone TM702

Page 1: ...vides an Ethernet connection for use with either a single computer or home office Local Area Network LAN Some Telephony Modems also provide a USB connection You can connect two separate computers at t...

Page 2: ...t About Security Battery Installation and Replacement TM702G Only TM702G 2 cell Battery Installation and Replacement TM702G 4 cell Battery Installation and Replacement Installing and Connecting Your T...

Page 3: ...lation of telephone service is not adequate Failure to do so may result in loss of service and or permanent damage to the Telephony Modem CAUTION Risk of explosion Replacing the battery with an incorr...

Page 4: ...c tive services Part 11 Safety This equipment is intended to be installed in accordance with the requirements of IEC 60728 11 for safe operation If the equipment is to be installed in an area serviced...

Page 5: ...mful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the fol lowin...

Page 6: ...the European Parliament and of the Council on waste electrical and electronic equipment WEEE WEEE could potentially prove harmful to the environ ment as such upon disposal of the Telephony Modem the D...

Page 7: ...1 1 supports tiered data services if of fered by your cable company Telephony services PacketCable and Euro PacketCable 1 5 or 1 0 com pliant What s in the Box Make sure you have the following items...

Page 8: ...your Telephony Modem to the nearest cable outlet Note For best performance use high quality RG 6 type coax cable and mini mize or eliminate splitters between the cable jack and the Telephony Modem Pho...

Page 9: ...n you call have the following information ready the Telephony Modem serial number and MAC addresses of the unit printed on a sticker on the bottom of the Telephony Modem the model number of the Teleph...

Page 10: ...Computers not meeting this configuration can still work with the TM702 but may not be able to make maximum use of TM702 throughput CPU P4 3GHz or faster RAM 1GB or greater Hard drive 7200 RPM or fast...

Page 11: ...foot 1 9m Ethernet cable the connectors look like wide telephone connectors you can purchase more cables if necessary at a computer retailer If you are connecting the Telephony Modem directly to a co...

Page 12: ...ssible Install a virus checker and keep it updated Avoid providing web or file sharing services over your Telephony Modem Besides certain vulnerability problems most cable companies prohibit run ning...

Page 13: ...e left and use the proper installa tion procedure TM702G 2 cell Battery Installation and Replacement Note The 2 cell battery may be light grey or black TM702G 4 cell Battery Installation and Replaceme...

Page 14: ...oward you Set the door aside in a safe place 2 Hold the battery pack so that the guides on the battery align with the slots on the Telephony Modem and slide the battery into the bay The diagram on the...

Page 15: ...the door To do so place the hinge tabs of the battery door into the receiver slots inside the Telephony Modem battery compartment on the opposite end of the battery opening slot Rotate the door toward...

Page 16: ...old the battery pack so that the guides on the battery align with the slots on the Telephony Modem and slide the battery into the bay The diagram on the left shows the proper orientation Note Batterie...

Page 17: ...r To do so place the tabs of the battery door into the slot on the Telephony Modem battery compartment Rotate the door toward the front of the Telephony Modem until the latch snaps back into place Not...

Page 18: ...ordered service your cable company should configure the Telephony Modem automatically You need only follow the instructions in this section to install and connect the Telephony Modem CAUTION Risk of...

Page 19: ...the following connectors and controls A Tel 1 2 grey connector for the first phone line or both lines of a 2 line phone B Tel 2 grey connector for the second phone line C Reset button resets the Telep...

Page 20: ...od or studs two 6 x 1 5 38 1 mm self tapping screws included screwdriver flat blade or Phillips depending on what kind of screws you use wall mount template included with the Telephony Modem Quick Ins...

Page 21: ...screws into the wall leaving a gap of about 1 8 3 mm between the screw head and the wall If not using anchors just drive the screws 4 Orient the Telephony Modem with the indicator lights facing up or...

Page 22: ...the plug from the power cord into the Power connector on the Tele phony Modem G and insert the power cord into a convenient AC outlet The Power light on the front of the Telephony Modem lights up the...

Page 23: ...rs on Your PC for driver installation details Making Telephone Connections 6 Connect one end of the telephone cable to one of the grey telephone ports on the back of the Telephony Modem A or B Connect...

Page 24: ...rs PC with CD ROM drive at least one free USB port one of Windows 2000 Windows XP or Windows Vista Windows 95 Windows 98 and Windows NT are not supported ARRIS USB Driver CD USB A B Cable of appropria...

Page 25: ...o the CD ROM drive 3 Plug the appropriate end of the USB cable into the Telephony Modem and the other end into the computer s USB port The following window appears indicating that the PC has detected...

Page 26: ...ates that the wizard is looking for the ARRIS RNDIS Remote Network Device Interface Specification driver for the Telephony Modem Touchstone TM702 Telephony Modem User s Guide Safety Getting Started Ba...

Page 27: ...ond option to choose a specific driver then click the Next button The wizard displays a list of search options Touchstone TM702 Telephony Modem User s Guide Safety Getting Started Battery Installation...

Page 28: ...CD ROM drive on most systems the CD drive is at D or E b Return to the Found New Hardware Wizard and click the Back button The wizard displays the previous screen shown in step 6 c Select Specify a L...

Page 29: ...displays a window indicating that the installation is complete 9 Click the Finish button Touchstone TM702 Telephony Modem User s Guide Safety Getting Started Battery Installation Installation USB Driv...

Page 30: ...t the CD that came with the Telephony Modem package into the CD ROM drive 3 Plug the appropriate end of the USB cable into the Telephony Modem and the other end into the computer s USB port The follow...

Page 31: ...me 5 Click the Next button The wizard begins searching for and installing the drivers then displays a window indicating that the installation is complete 6 Click the Finish button Touchstone TM702 Tel...

Page 32: ...driver Follow these steps to obtain and install the driver 1 Download the zipped Vista USB driver from the ARRIS website at the fol lowing link http www arrisi com support usb index asp 2 Unzip the fi...

Page 33: ...are at the bottom right of the screen Vista will not find the driver and displays the following window At the prompt select I don t have the disc Show me other options 7 Select Browse my computer for...

Page 34: ...inds the driver software in the directory specified in step 8 in stallation is in progress as shown below Touchstone TM702 Telephony Modem User s Guide Safety Getting Started Battery Installation Inst...

Page 35: ...tion is completed successfully Vista displays an icon with the message ARRIS TOUCHSTONE DEVICE Device driver software installed successfully at the bottom right corner of the screen Touchstone TM702 T...

Page 36: ...port the Telephony Modem To correct this problem you must first remove the composite driver using the Remove utility on the ARRIS driver in stallation CD Follow these steps to use the Remove utility 1...

Page 37: ...p the files to a directory that can be accessed for the unin stallation 3 Connect the USB cable between the Touchstone Cable Modem or Telephony Modem and personal computer running Vista 4 Open the dir...

Page 38: ...DNS information for installations not using DHCP How to use this chapter The following list shows the procedures for modifying the TCP IP settings on the computer The procedure is slightly different...

Page 39: ...Local Area Connection 2 In the Local Area Connections Properties window highlight TCP IP by click ing on it one time then click on Properties Note If your computer has more than one Ethernet card you...

Page 40: ...ings and OK again to close the Configura tion window 5 You may have to restart your computer in order for your computer to obtain a new IP address from the network Touchstone TM702 Telephony Modem Use...

Page 41: ...his procedure 1 From the computer select Start Settings Control Panel and double click on the Network Connections icon in the Control Panel 2 Click the Configuration tab in the Network window to displ...

Page 42: ...btain an IP address automatically then click OK 5 Click OK to accept the new settings and OK again to close the Configura tion window Touchstone TM702 Telephony Modem User s Guide Safety Getting Start...

Page 43: ...s Vista Follow these steps to configure the Ethernet interface for use with Touchstone prod ucts 1 Open the Vista Control Panel 2 Double click Network and Sharing Center Touchstone TM702 Telephony Mod...

Page 44: ...ck the Local Area Connection to open the Status window 5 If Windows requests permission to continue click Continue 6 Click Properties Touchstone TM702 Telephony Modem User s Guide Safety Getting Start...

Page 45: ...ain DNS server address automatically unless instructed otherwise by your cable provider 9 Click OK to close the Properties windows Touchstone TM702 Telephony Modem User s Guide Safety Getting Started...

Page 46: ...Indicator Lights for the TM702G Models Using the Reset Button Booting from Battery Setting up Your Computer to Use the Telephony Modem Follow the instructions in the information packet supplied by you...

Page 47: ...ndicator Lights Normal Operation The following table shows light patterns during normal operation Mode Power DS US Online Link Tel 1 Tel 2 AC Power Good On On Connected to the Internet Flash Not conne...

Page 48: ...Upstream found retrieving setup information from cable operator On On On On Ready for service Power DS US Online Link Telephone Description 1 2 Off Off Off Off No power to Cable Modem Flash Flash Fla...

Page 49: ...Installation and Replacement TM702G Only Wiring Problems If the Telephony Modem begins flashing all its lights for more than 10 seconds this indicates a problem with the telephone wiring the red and...

Page 50: ...d Flash Computer Activity On On hook Flash Off hook Off disabled On Battery good or low Off Battery missing or MTA not registered Flash Battery bad No AC Power Battery Installed Flash Off Off Off Off...

Page 51: ...On On Flash Off Off Retrieving telephone network information On On Off Flash Off Retrieving telephone line information On On Flash Flash Off Activating telephone service Normal Operation Battery LEDs...

Page 52: ...ts Booting from Battery The TM702 supports a Boot from Battery feature that allows the Telephony Modem to begin service without AC power To start the TM702 from its battery follow these steps 1 If a b...

Page 53: ...nd connected to the cable system Check the front panel lights The Power and Online lights should be on The Link light should be either on or blinking If the Power light blinks for more than 30 minutes...

Page 54: ...s very popular that site may be having trou ble servicing all the requests If other sites download quickly wait for a few minutes and try again Usage during peak hours may also affect the con nection...

Page 55: ...next step Is the Telephone Telephone 1 or Telephone 2 LED lit If not phone service has not been provisioned on that line Contact your service provider If it is blinking there is a phone off hook some...

Page 56: ...Installing USB Drivers on Your PC The cable company has set up your account Call your cable company if you re not sure Instructions 1 Be sure that your computer is running either Windows 2000 Windows...

Page 57: ...ble e Re install the USB driver as shown in Installing USB Drivers on Your PC 7 Replace the USB cable 8 Call your cable company for help Touchstone TM702 Telephony Modem User s Guide Safety Getting St...

Page 58: ...cs retailer and many discount stores CPE Customer Premise Equipment This is the equipment that is plugged in to the telephony modem typically a computer hub or router Cross over An Ethernet cable used...

Page 59: ...ed with a cable modem Ethernet A standard method of connecting two or more computers into a Local Area Network LAN Euro DOCSIS The European version of DOCSIS Event An informational message used for mo...

Page 60: ...dard that pro vides communication speeds about twice as fast as standard dialup LAN Local Area Network A network that allows computers in a single location such as a building to communicate with one a...

Page 61: ...phone connector Splitter A small box with three cable connectors one input and two outputs You may need a splitter if you have a TV already connected to the cable outlet that you want to use for your...

Page 62: ...versal Serial Bus An interface used for connecting a variety of acces sories such as keyboards mice printers and communications devices such as cable modems to a single computer Touchstone TM602 Telep...

Page 63: ...equipment design or program components as progress in engineering manufacturing methods or other circumstances may warrant ARRIS Touchstone and the ARRIS logo are trademarks or registered trademarks o...

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