• Is the Telephony Modem plugged into a wall outlet?
If so, unplug the RJ-11 connector at the back of the Telephony Port and
plug in a known working phone. If you now have dial tone, the problem
is with the house wiring. Contact your MSO or a qualified wiring techni-
cian to correct the house wiring. If you still do not have dial tone, con-
tact your service provider.
Troubleshooting USB Problems
Follow these steps if the computer does not auto-detect the Telephony Modem using
a USB connection.
Before you start, make sure that:
• You have properly installed and configured the Telephony Modem as shown
in
Installing and Connecting Your Telephony Modem
.
• You have installed the USB drivers as shown in
Installing USB Drivers on
Your PC
.
• The cable company has set up your account. Call your cable company if
you’re not sure.
Instructions
1 Be sure that your computer is running either Windows 2000, Windows XP,
or Windows Vista (Windows 95, Windows 98, and Windows NT are not sup-
ported).
2 Be sure the Telephony Modem has power. The Power light should be on.
3 Push the Reset button on the back panel of the Telephony Modem, using a
pen tip or other sharp non-metallic object.
4 Disconnect the USB cable from the computer and reconnect it.
5 Restart the computer.
6 Do the following to uninstall and the reinstall your USB drivers:
a. Disconnect the USB cable to the Telephony Modem.
b. Insert the Telephony Modem CD-ROM into your computer.
Touchstone TM702 Telephony Modem User’s Guide
Safety
Getting
Started
Battery
Installation
Installation
USB
Drivers
Ethernet
Configuration
Usage
Troubleshooting
Glossary
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