Troubleshooting
The Telephony modem is plugged in, but the Power light is off.
Check all power connections. Is the power cord plugged in firmly at both
ends?
If you plugged the power cord into a power strip, make sure the strip is
switched on.
Avoid using an outlet controlled by a wall switch, if possible.
Check the outlet by plugging in another device (such as a lamp).
Finally, check the fuse or circuit breaker panel.
I’m not getting on the Internet.
It may take over 30 minutes to establish a connection the first time you
power up your Telephony Modem, especially when many people are online.
Always leave your Telephony Modem plugged into AC power and connected
to the cable system.
Check the front panel lights:
•
The
Power
and
Online
lights should be on.
•
The
Link
light should be either on or blinking.
•
If the
Power
light blinks for more than 30 minutes, call your cable com-
pany for assistance.
Check your cable connections. Connectors should be finger-tight. The
coax
cable
should not be pinched, kinked, or bent sharply—any of these can cause
a break or short in the cable (you may have to replace the cable). If you
have one or more splitters between the Telephony Modem and CATV outlet,
remove the splitters and connect the Telephony Modem directly to the out-
let.
Proceed to the Ethernet solutions (next page) if necessary.
Touchstone TM601 Telephony Modem User’s Guide
Safety
Getting
Started
Installation
Ethernet
Configuration
Usage
Troubleshooting
Glossary
40
