Touchstone™ TM501 Telephony Modem User’s Guide
35
Getting
Ethernet
Safety
Started
Installation
Configuration
Usage
Troubleshooting
Glossary
I can get on the Internet, but everything is slow.
If the Web site you are visiting is very popular, that site may be having trou-
ble servicing all the requests. If other sites download quickly, wait for a few
minutes and try again. Usage during peak hours may also affect the con-
nection speed.
If your Telephony Modem is connected to a LAN (Local Area Network), either
directly or through a firewall, other communications on the LAN may slow
down your connection.
I have two computers connected to the Telephony Modem, but only one
can get on the Internet.
Check your cable company’s terms of service: they may allow only one com-
puter to connect directly to the Telephony Modem.
I don’t have dial tone when I pick up my phone, why?
In order for telephone service to be functional on the Telephony Modem,
telephone service must have been purchased from the service provider and
configured on your Telephony Modem. The following steps should help in
identifying the source of the problem.
•
Is the Power LED lit?
•
If not, check to make sure the Telephony Modem is plugged in and
the outlet has power.
•
If the LED is lit, go to the next step.
•
Is the Online LED lit?
•
If not, check the coax connection at the Telephony Modem and the
wall. Ensure they are connected and tight. If they are and you do not
have dial tone, contact your service provider.
•
If the Online LED is lit, go to the next step.
•
Is the Telephone LED lit?
•
If not, phone service has not been provisioned on that line. Contact
your service provider.
•
If it is blinking, there is a phone off hook somewhere in the house.
Find that phone and hang it up.
•
If it is lit, go to the next step
